Job description

Requisition ID: 1634202

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

As a Senior Global Immigration Coordinator at EY, you will play a vital role in supporting multinational clients navigate complex immigration processes. This position offers the chance to collaborate with a dynamic and highly skilled team while showcasing your organizational skills and attention to detail. You will have the opportunity to build strong relationships, drive operational efficiency, and contribute to innovative solutions in a fast-paced environment, all while enhancing your professional skills within a leading global firm.

Your key responsibilities

• Workload Management
  • Own and prioritize assigned engagements effectively.
  • Communicate engagement status and updates to team members.
  • Utilize online and case management tools for coordination.
  • Alert the Global Manager of potential escalations promptly.
• Operational Efficiency
  • Implement standardized processes and proactively manage client projects.
  • Articulate EY capabilities and client program objectives clearly.
  • Ensure adherence to case intake processes and address issues swiftly.
  • Maintain awareness of local contacts and escalation points.
• Team Collaboration
  • Prepare for and actively contribute to team and client meetings.
  • Inform the team of absences and assist with vacation coverage.
  • Build relationships with local contacts for effective communication.
• Communication
  • Keep Global and Senior Managers informed of client-related issues.
  • Manage client communications efficiently, adhering to SLAs.
  • Implement risk management procedures for email communications.
• Billing and Finance
  • Understand and execute billing procedures and timelines.
  • Review Invoice Request Forms and ensure compliance with Scope of Services.
  • Leverage Business Intelligence Reporting for analytical insights.

Skills and attributes for success

• Excellent organizational and time management abilities to prioritize tasks effectively.
• High attention to detail and administrative accuracy in managing client cases and documentation.
• Capability to manage multiple high-volume tasks in a fast-paced environment efficiently.
• Strong interpersonal skills to build effective relationships with team members, the wider EY network, and clients.
• Ability to present information clearly and concisely, both verbally and in writing.
• Demonstrated initiative in identifying issues and proposing creative solutions to enhance operational efficiency.
• Flexibility to adapt to changing priorities and client needs while maintaining a high level of service.
• Strong team player who actively contributes to team goals and supports colleagues.

What we offer you

The EY benefits package is designed to support your physical, emotional, financial, and social wellbeing. Our extensive benefits include comprehensive medical, dental, and prescription drug coverage, as well as mental health benefits, a robust Employee Assistance Program and group savings plans to promote your overall wellbeing. We offer generous time off, including personal days, vacation days, and additional firm-wide holidays, along with the option to purchase extra vacation days. Employees can take advantage of EY's exclusive learning programs tailored just for them. We also provide internal opportunities for career development and advancement, enabling you to grow within the firm. Get involved in meaningful volunteering through EY Ripples and make a positive impact in the community.