Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology. A Strategic Role at the Heart of Logistic Sales Performance Analytics & KPI Ownership

• Improve and maintain the Sales KPI Catalog and data dictionary (win rate, conversion funnel, cycle time, churn, forecast accuracy, volume, revenues).
• Build, automate, maintain and improve weekly/monthly dashboards and executive views; publish commentary, insights, risks, and recommended actions.
• Lead forecast management with Sales leadership and Revenue Management; ensure alignment across tools and teams.
• Oversee the annual top‑down vs bottom‑up budgeting process for Sales.
• Conduct root‑cause analysis on target misses across customer, zone/lane, parcel profile, and product mix dimensions.

Market Intelligence & Strategic Insights

• Monitor industry trends, including last‑mile innovation, ecommerce shifts and carrier strategies.
• Analyze macroeconomic, regulatory, and infrastructure developments that impact ecommerce parcel flows and delivery economics.
• Track competitive dynamics: pricing patterns, service offerings, network expansions, partnerships, and new market entrants.
• Produce quarterly market intelligence briefs to support Sales, AMs, leadership, and cross‑functional teams.
• Identify whitespace opportunities, emerging customer needs, and market signals that could influence our commercial strategy or product direction.
• Support Sales and Product with insights during new product explorations or service model evolution.

Account Manager Support & QBR Preparation

• Standardize and maintain a QBR pack (deck, pre‑read, KPIs, follow‑up tracker), with customization by account.
• Improve account scorecards: revenue/margin trend, product penetration, SLA/OTD, incidents & claims, CSAT, share of wallet, and growth plays.
• Identify upsell and cross‑sell opportunities in collaboration with Account Managers; build clear business cases and financial impact models.
• Work with Marketing to maintain QBR collateral, benchmarks, narratives, and best practices.

Revenue Management Partnership (Pricing & Profitability)

• Partner with Revenue Management (and their analysts) on rate strategies, price positioning, and competitiveness.
• Support deal modeling and scenario analyses for new and existing business.
• Track the performance of pricing initiatives against underlying business cases; provide insights and recommendations.
• Bridge operational performance with commercial impact on margin and retention.

Thought Leadership & Cross‑Functional Influence

• Produce executive briefs for internal and external MBR/QBRs, synthesizing complex data into clear narratives and actionable recommendations.
• Represent Sales Insights in cross‑functional initiatives involving Product, Operations, Marketing, and Revenue Management.
• Play an active role in strategic planning cycles by connecting market insights, customer trends, and internal performance signals.

Qualifications Required

• 3–6 years in Sales Analytics, Revenue/Commercial Analytics or Market Intelligence — ideally in logistics, parcel/express, ecommerce, or B2B services.
• Fluency with Power BI and advanced Excel.
• Strong financial modeling skills.
• Exceptional communication and data storytelling for executive audiences; strong sense of ownership and follow‑through.

Preferred

• Experience with Revenue Management; familiarity with zone‑based pricing and lane economics.
• Exposure to operational logistics metrics (SLA/OTD, claims, route density) and how they influence commercial outcomes.
• Bilingual English/French.The person in this role communicates on a daily (or regular) basis with stakeholders across Canada.

Why Join Us? Benefits At Intelcom | Dragonfly , you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:

• On-site gym with a personal trainer
• Employer-provided lunch of your choice
• Comprehensive group insurance
• Group RRSP plan
• Care & Well‑Being Activities
• Partial reimbursement for public transportation
• Employee Assistance Program

…and much more.

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly , we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.

We embrace diversity, ensure equity, and foster a true sense of belonging.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.