About the role
Purpose of the Position
Under the direction of the Service Technician Supervisor, the Service Technician performs in-house diagnostics, repairs, and calibrations on audiology and diagnostic equipment. This role ensures all servicing activities are completed accurately, efficiently, and in accordance with manufacturer specifications and Diatec’s quality standards.
As a key member of the bench team, the Service Technician demonstrates autonomy, curiosity, and a strong willingness to develop their technical knowledge. The role actively contributes to maintaining high service quality, supporting customer satisfaction, and ensuring equipment reliability for clinics and partners.
Location: Kitchener - In-Person Work Hours: 40 hours per week Full-Time Permanent Responsibilities Technical Servicing
- Perform diagnostics, repairs, and calibrations on audiology and diagnostic equipment following SOPs and manufacturer guidelines.
- Conduct pre- and post-repair functional testing to ensure equipment meets performance and quality standards.
- Use tools, test equipment, and calibration devices correctly, ensuring consistent accuracy and quality.
- Utilize hand-soldering techniques to assemble, repair, and rework PCB components in accordance with IPC standards.
- Perform precision soldering on components, surface-mount devices, and through-hole assemblies as required for equipment repairs.
- Maintain loaner and demo units in proper working condition.
- Document all servicing activities, calibration results, serial numbers, replaced components, and repair steps accurately in the designated system.
- Identify recurring issues and communicate observations to the Service Technician Supervisor.
- Perform basic software installations, firmware updates, and device configurations required for diagnostics and repair.
Operational Support & Continuous Improvement
- Keep the bench area organized, safe, and fully compliant with workplace safety standards.
- Adhere to all workplace safety, manufacturer, and regulatory guidelines relevant to diagnostic equipment servicing.
- Monitor spare parts and consumables and report low stock when needed.
- Stay curious and proactive in learning new repair techniques, software updates, and equipment technologies.
- Collaborate with colleagues by providing clear technical clarification regarding repair results, equipment condition, and required follow-up actions.
- Compile technical information when communicating with suppliers or manufacturers regarding complex repairs.
- Contribute ideas to improve servicing procedures and overall workflow efficiency.
Qualifications
- Post-secondary diploma or training in electronics, biomedical engineering, mechanical/electrical technology, or a similar technical field, or equivalent hands-on experience.
- Experience in technical repair, calibration, or diagnostics (medical equipment experience is an asset).
- Strong troubleshooting skills and a methodical approach to problem-solving.
- High level of autonomy with the ability to manage workload and maintain focus on detailed repairs.
- Curiosity and a strong desire to expand technical knowledge and learn new technologies.
- Strong organizational skills and attention to detail in documentation and servicing tasks.
- Ability to work collaboratively as part of a team and contribute to a positive work environment.
- Clear verbal and written communication skills.
- Comfortable using general software tools; experience with Salesforce or service management systems is an asset.
- Commitment to safety, SOP compliance, and manufacturer guidelines.
- Bilingual proficiency in French and English (spoken and written) is an asset.
About Demant
Demant is a world-leading hearing healthcare group built on a heritage of care, health and innovation since 1904. The Group offers solutions and services to help people connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and gathering know-how to help improve people’s hearing and health. In every aspect, from providing hearing care to delivering hearing aids and diagnostic equipment and services to hearing care professionals and users all over the world, Demant is active and engaged.
The Demant Group operates in a global market with subsidiaries in more than 30 countries, employs more than 21,000 employees and generates annual revenue of more than DKK 22 billion. Our products are sold in more than 130 countries where we create life-changing differences through hearing health.
Listed on Nasdaq Copenhagen stock exchange as a blue chip stock, Demant is the parent company behind world-renowned and commercially successful brands as Oticon, Bernafon, Sonic, Philips Hearing Solutions, Audika, MAICO, Interacoustics, Amplivox, Grason-Stadler, MedRx and Audioscan. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.
If you want to know how we process your personal data on social media platforms, visit this site: https://www.demant.com/privacy-notice#some
About the role
Purpose of the Position
Under the direction of the Service Technician Supervisor, the Service Technician performs in-house diagnostics, repairs, and calibrations on audiology and diagnostic equipment. This role ensures all servicing activities are completed accurately, efficiently, and in accordance with manufacturer specifications and Diatec’s quality standards.
As a key member of the bench team, the Service Technician demonstrates autonomy, curiosity, and a strong willingness to develop their technical knowledge. The role actively contributes to maintaining high service quality, supporting customer satisfaction, and ensuring equipment reliability for clinics and partners.
Location: Kitchener - In-Person Work Hours: 40 hours per week Full-Time Permanent Responsibilities Technical Servicing
- Perform diagnostics, repairs, and calibrations on audiology and diagnostic equipment following SOPs and manufacturer guidelines.
- Conduct pre- and post-repair functional testing to ensure equipment meets performance and quality standards.
- Use tools, test equipment, and calibration devices correctly, ensuring consistent accuracy and quality.
- Utilize hand-soldering techniques to assemble, repair, and rework PCB components in accordance with IPC standards.
- Perform precision soldering on components, surface-mount devices, and through-hole assemblies as required for equipment repairs.
- Maintain loaner and demo units in proper working condition.
- Document all servicing activities, calibration results, serial numbers, replaced components, and repair steps accurately in the designated system.
- Identify recurring issues and communicate observations to the Service Technician Supervisor.
- Perform basic software installations, firmware updates, and device configurations required for diagnostics and repair.
Operational Support & Continuous Improvement
- Keep the bench area organized, safe, and fully compliant with workplace safety standards.
- Adhere to all workplace safety, manufacturer, and regulatory guidelines relevant to diagnostic equipment servicing.
- Monitor spare parts and consumables and report low stock when needed.
- Stay curious and proactive in learning new repair techniques, software updates, and equipment technologies.
- Collaborate with colleagues by providing clear technical clarification regarding repair results, equipment condition, and required follow-up actions.
- Compile technical information when communicating with suppliers or manufacturers regarding complex repairs.
- Contribute ideas to improve servicing procedures and overall workflow efficiency.
Qualifications
- Post-secondary diploma or training in electronics, biomedical engineering, mechanical/electrical technology, or a similar technical field, or equivalent hands-on experience.
- Experience in technical repair, calibration, or diagnostics (medical equipment experience is an asset).
- Strong troubleshooting skills and a methodical approach to problem-solving.
- High level of autonomy with the ability to manage workload and maintain focus on detailed repairs.
- Curiosity and a strong desire to expand technical knowledge and learn new technologies.
- Strong organizational skills and attention to detail in documentation and servicing tasks.
- Ability to work collaboratively as part of a team and contribute to a positive work environment.
- Clear verbal and written communication skills.
- Comfortable using general software tools; experience with Salesforce or service management systems is an asset.
- Commitment to safety, SOP compliance, and manufacturer guidelines.
- Bilingual proficiency in French and English (spoken and written) is an asset.
About Demant
Demant is a world-leading hearing healthcare group built on a heritage of care, health and innovation since 1904. The Group offers solutions and services to help people connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and gathering know-how to help improve people’s hearing and health. In every aspect, from providing hearing care to delivering hearing aids and diagnostic equipment and services to hearing care professionals and users all over the world, Demant is active and engaged.
The Demant Group operates in a global market with subsidiaries in more than 30 countries, employs more than 21,000 employees and generates annual revenue of more than DKK 22 billion. Our products are sold in more than 130 countries where we create life-changing differences through hearing health.
Listed on Nasdaq Copenhagen stock exchange as a blue chip stock, Demant is the parent company behind world-renowned and commercially successful brands as Oticon, Bernafon, Sonic, Philips Hearing Solutions, Audika, MAICO, Interacoustics, Amplivox, Grason-Stadler, MedRx and Audioscan. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.
If you want to know how we process your personal data on social media platforms, visit this site: https://www.demant.com/privacy-notice#some