JOB POSTING 2025-85-03

• INTERNAL/EXTERNAL

• Interpretation and Translation Services

• Translation Services Administrator

• Wage: $25.00 per hour

• Part Time: 24 hours per week, 3 days/week 8:30AM – 4:30PM

• Permanent

  Manage Translation Service Requests
  Join the team at Archway
  Come Help Us Help People

  Location: Abbotsford

  On Site

Job Summary

Assists the Translation Services Coordinator in the coordination of the translation program, ensuring proper documentation of translation program operation, including data entry, file maintenance, invoicing, and accounts payable. Provides dispatch operation of translation assignments. Supports the Client Service Specialists in responding to service requests received by phone, fax or from walk-in clients. Based on requests for service, identifies current need for new language translators. Supports the Translation Services Coordinator in promoting ITS in the community and seeking new clients in need of ITS services.

Your Role:

Archway’s Translation Services Administrator with the Interpretation and Translation Services (ITS)contributes by:

• Participating in the coordination of daily translation services and the proper documentation process of all services provided, including database and translation request form.
• Responding in a timely manner to service requests received by phone, fax, or other communication methods, including walk-ins.
• Identifying the needs of the program for new language translators and other current needs.
• Promoting translation services to clients who approach for quotes or have inquiries.
• Implementing program standards, industry guidelines and policies of the organization.
• Assisting in maintaining current contracts for translators.
• Providing back-up support and relief to the Financial Coordinator as needed.
• Assisting in program operations for the Artificial Intelligence (AI), and Machine Translation (MT) for use by the subcontractors.
• Assisting the Translation Services Coordinator in proofreading translations before submitting the documents to the clients.
• Accurately documenting all services provided, issuing invoices for the front desk orders, payments for the translators and billings for the accounts receivable clerk.
• Performing other related duties as assigned.

This position is a great fit for someone who has a great attention and accuracy to detail, strong database entry skills, strong organizational and time management skills, and skilled in using Microsoft Office 365.

Our Offer

• Wage: $25.00 per hour
• A part-time position at 24 hours per week, availability 3 days/week 8:30AM – 4:30PM.
• Permanent

Benefits include:

• Three weeks’ pro-rated vacation.
• Three pro-rated wellness days per year.
• Pro-rated sick leave days per year.
• Opportunity to exchange a statutory holiday for a cultural day celebration.
• A great benefits plan including extended health and dental; you choose your plan.
• Employee and Family Assistance Program.
• Access to online wellness resources including newsletters, physical health videos and wellness events.
• Free use of Archway’s wellness equipment.
• Great in-house training opportunities.
• Rewarding work in a positive and supportive environment.
• Work/Life balance.

Getting an Interview–you will be considered if you have:

• A diploma in Business Administration or another related field, or the equivalent in education and experience.
• At least two years previous customer service experience.
• Experience assisting independent subcontractors.
• Experience in preparing contracts for translators is an asset.
• Experience using Artificial Intelligence (AI) translation, Machine Translation (MT) is an asset.

The Job Requires you to have:

• Sound knowledge of principles, ethics and types of interpretation and translation.
• Ability to assist independent subcontractors (translators) working from remote locations.
• Well-developed verbal, written, and active listening communication skills; able to communicate clearly and respectfully with people from diverse backgrounds, cultures, and varying levels of English.
• Strong organizational and time management skills; able to balance and manage competing projects and priorities.
• Skilled in using Microsoft Office 365, including Word, Excel, Outlook, PowerPoint and virtual meeting platforms.
• Knowledge and ability in the use of Artificial Intelligence (AI), and Machine Translation (MT).
• Knowledge and ability to use database programs.
• Ability to speak, read and write two or more languages is an asset.
• Ability to effectively interact in a diplomatic, collaborative, professional and results-oriented manner.
• Skilled in being able to efficiently prioritize workload to respond to changing conditions, deadlines, and priorities.
• Strong attention to detail and accuracy.
• This position has a high degree of distractions and competing priorities, requiring the ability to effectively switch tasks.
• This position has extended periods of sitting and screen/keyboard use.
• This position works as part of a team.
• A satisfactory Criminal Records Check is a condition of employment.

How to Apply

Interested applicants are to reference Posting # 2025-85-03 i****n the subject line.

Please submit your cover letter and resume to: jobpostings@archway.ca

Closing date is Friday, October 3rd

No phone calls please. Only short-listed applicants will be contacted.

Must be legally entitled to work in Canada

Your resume may also be forwarded to other programs for their consideration for their job vacancies. If you do not wish for your application to be shared with other Programs, please include DO NOT FORWARD TO OTHER PROGRAMS, in the subject line or the email when you apply. Please also include the posting number in the subject.

Diversity Statement

Archway’s goal is to be a diverse workforce that is representative, at all job levels, of the people we serve. Equity and diversity are essential to excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged.

We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

We are committed to investing in the mental health and wellbeing of our employees.