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Support Analyst

Rideau Lakes, Ontario
Mid Level
full_time

About the role

Job Category: Analysts

Job Type: Remote

Job Location: California Ontario

Compensation: Depends on Experience

W2: W2-Contract Only; Kindly note that applications on a C2C basis will not be considered for this role.

Job Description Job Description: Who We Are We are a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

About This Team The DC Technology team is a highly-motivated and knowledgeable squad that is responsible for making sure all DC’s running on the Manhattan Associates Warehouse Management System are supported – from DC peripheral devices to back end application components to support Manhattan WMS. Outside of DC peripheral devices and back end support the team also partners with different vendors for DC MHE. We are seeking an experienced and positive Hardware Specialist to be located at our Columbus facility who can work in a fast-paced and fun environment possessing excellent problem solving and people skills. We are a small but powerful team supporting the second largest labor force in the company!

A Day In The Life

  • Work on DC peripheral devices, include the following: RF devices, Voice devices, PCs, Wifi, & printers
  • Manager and oversee all hardware issues, repairs, and track maintenance for the devices
  • Support assigned projects – meet project timelines, support the delivery of project goals and objectives, and resolve project problems.
  • Perform preventative maintenance on printers, autobaggers, and DC peripherals
  • Leads the other Associate Support Analysts on the campus (who are likely on different shifts)
  • Acts as primary POC for DC operations team on their campus, and possibly multiple nearby campuses.
  • Assists is hardware purchases across all DC’s

Qualifications

  • Understanding of DC peripheral devices and maintenance
  • Extremely organized and detail oriented
  • Ability to communicate efficiently with vendors and end users to triage issues
  • Pursuing an IT focused degree, preferred

Must Haves

  • Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
  • Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
  • Communicates with honesty and kindness, and creates the space for others to do the same.
  • Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
  • Fosters connection by putting people first and building trusting relationships.
  • Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

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JPS-4747

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About JPS Tech Solutions

IT Services and IT Consulting
51-200

At JPS Technology Solutions, we specialize in providing cutting-edge IT technologies and services to businesses of all sizes. Our commitment to delivering high-performing solutions at competitive rates distinguishes us from other providers, including larger conglomerates. Guided by our motto, "The Journey to Pursue and Surmount," we strive to support our clients' growth by deeply understanding their unique needs and delivering tailored solutions.

We take pride in our personalized approach, ensuring that every detail is accounted for to exceed expectations. Whether it’s crafting transformative solutions, assembling exceptional teams, or aligning strategies with your professional ambitions, we collaborate with you to innovate and reinvent.

Our Expertise: With a focus on providing versatile and value-driven services, we simplify your business challenges and help you stay ahead of market trends. Our team of experts develops bespoke strategies aligned with your goals, enabling you to navigate and thrive in the ever-changing technological landscape.

By partnering with JPS Technology Solutions, you gain access to a team that prioritizes your success. Together, we can drive impactful change and achieve growth.

Our Competencies:

Cloud Platforms: AWS, GCP, Azure CRM Solutions: Salesforce Mobile Product Development Site Reliability Engineering Software Development

Let JPS Technology Solutions be your trusted partner. Join us, and let’s grow together.