Top Benefits
About the role
Job Description
WHAT IS THE OPPORTUNITY?
As the Manager, FSS Onboarding within Operations Process Engineering (OPE), you will be responsible for leading and implementing onboarding initiatives related to new or existing products and processes that impact Finance Shared Services (FSS). The incumbent will partner with Finance, Business and Operations to understand the requirements and design/ re-engineer optimal processes, collaborate with TEO Automation Teams and subject matter experts to implement necessary solutions, and provide training to FSS operators to land the processes in FSS Pillars – which include Global Reconciliation Services, Accounting Services, Finance Application Services and Reporting Shared Services. . This position is also responsible for establishing strong and trusted relationship with stakeholders as the client facing team of FSS.
WHAT WILL YOU DO?
- Lead onboarding initiatives of varying nature, complexity and scale. Coordinate with stakeholders in Finance, Business, Operations and FSS Pillars to ensure efficient and smooth transition of finance operations into FSS
- Represent FSS as a subject matter expert on new product implementation projects at RBC. Work with Business and Finance to define financial processes. Be the voice of FSS to provide requirements (e.g. reporting) to enable effective and efficient journal entry and/or reconciliation processes
- Build partnerships with stakeholders in Finance, Business, Operations, IT, and FSS teams, to develop a pipeline of onboarding initiatives and enable efficient and smooth implementation
- Develop a deep understanding of existing financial processes in assigned onboarding initiatives. Identify process gaps and inefficiencies, streamline processes with process efficiency, controls and end user experience mindset
- Collaborate with Automation teams to automate processes in assigned initiatives where possible. Articulate clear requirements, participate in solution design, and test product against requirements. Foster a strong commitment to teamwork and cooperation
- Document processes in process maps and standard operating procedures, provide training and process shadowing, and arrange necessary accesses (e.g. systems, reports, etc.) to implement initiatives in BAU
WHAT DO YOU NEED TO SUCCEED?
Must have:
- 5+ years of experience in Financial Services. Experience in RBC Finance and Operations is a strong asset.
- 5+ years of experience business analysis, process mapping and optimization
- 3+ years of project management experience. Ability to develop and move projects forward with independence and autonomy
- Strong financial process knowledge, including GL reconciliation, attestation and journal entry processing
- Excellent analytical skills and critical thinking
Nice-to-have:
- Strong leadership skills, goal-orientated, and self-motivated with excellent time management and organizational skills
- Previous experience in relate field is desired
- Strong communication skills
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
Job Skills
Adaptability, Business Appraisals, Business Process Design, Decision Making, Effectiveness Measurement, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Organizational Change Management, Process Management
Additional Job Details
Address:
180 WELLINGTON ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-08-25
Application Deadline:
2025-09-05
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Top Benefits
About the role
Job Description
WHAT IS THE OPPORTUNITY?
As the Manager, FSS Onboarding within Operations Process Engineering (OPE), you will be responsible for leading and implementing onboarding initiatives related to new or existing products and processes that impact Finance Shared Services (FSS). The incumbent will partner with Finance, Business and Operations to understand the requirements and design/ re-engineer optimal processes, collaborate with TEO Automation Teams and subject matter experts to implement necessary solutions, and provide training to FSS operators to land the processes in FSS Pillars – which include Global Reconciliation Services, Accounting Services, Finance Application Services and Reporting Shared Services. . This position is also responsible for establishing strong and trusted relationship with stakeholders as the client facing team of FSS.
WHAT WILL YOU DO?
- Lead onboarding initiatives of varying nature, complexity and scale. Coordinate with stakeholders in Finance, Business, Operations and FSS Pillars to ensure efficient and smooth transition of finance operations into FSS
- Represent FSS as a subject matter expert on new product implementation projects at RBC. Work with Business and Finance to define financial processes. Be the voice of FSS to provide requirements (e.g. reporting) to enable effective and efficient journal entry and/or reconciliation processes
- Build partnerships with stakeholders in Finance, Business, Operations, IT, and FSS teams, to develop a pipeline of onboarding initiatives and enable efficient and smooth implementation
- Develop a deep understanding of existing financial processes in assigned onboarding initiatives. Identify process gaps and inefficiencies, streamline processes with process efficiency, controls and end user experience mindset
- Collaborate with Automation teams to automate processes in assigned initiatives where possible. Articulate clear requirements, participate in solution design, and test product against requirements. Foster a strong commitment to teamwork and cooperation
- Document processes in process maps and standard operating procedures, provide training and process shadowing, and arrange necessary accesses (e.g. systems, reports, etc.) to implement initiatives in BAU
WHAT DO YOU NEED TO SUCCEED?
Must have:
- 5+ years of experience in Financial Services. Experience in RBC Finance and Operations is a strong asset.
- 5+ years of experience business analysis, process mapping and optimization
- 3+ years of project management experience. Ability to develop and move projects forward with independence and autonomy
- Strong financial process knowledge, including GL reconciliation, attestation and journal entry processing
- Excellent analytical skills and critical thinking
Nice-to-have:
- Strong leadership skills, goal-orientated, and self-motivated with excellent time management and organizational skills
- Previous experience in relate field is desired
- Strong communication skills
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
Job Skills
Adaptability, Business Appraisals, Business Process Design, Decision Making, Effectiveness Measurement, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Organizational Change Management, Process Management
Additional Job Details
Address:
180 WELLINGTON ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-08-25
Application Deadline:
2025-09-05
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.