Operations Coordinator - Plumbing Services
Top Benefits
About the role
Modern Niagara helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, Kingston, and Ottawa. We also develop custom, turnkey solutions to help reach the desired outcomes. We are committed to having a positive and meaningful impact on Canada’s infrastructure and on the communities where we live, learn, work, and heal.
WE BUILD FOR LIFE.
We value passion, initiative, determination, professionalism, and teamwork and we are committed to ensuring that our teams have everything they need to succeed. Health and safety are embedded in everything we do and, as a result, our award-winning safety culture has a record that’s well above industry standards.
At Modern Niagara, you will work alongside values-driven, safety-conscious, and high-impact teams in a fast-paced, innovative, and collaborative environment. Here, your knowledge, skills, and excellent service will help ensure that the buildings that make up Canada’s infrastructure fulfill the needs they were set out to meet.
Modern Niagara is one of Canada’s Best Managed Companies and is a recipient of SMACNA‘s Safety Excellence Award Program (SSEAP) – Canada and the Canadian Occupational Safety (COS) Magazine’s Gold Winner for Canada’s Safest Employers Award in the Building and Construction category and Excellence Winner for Canada’s Best Health + Safety Culture Award as well as Canada’s Best Health + Safety Leader Award.
We are currently seeking an Operations Coordinator, to join our Vaughan team based in our Toronto office.
Modern Niagara is seeking a highly organized and detail-oriented Operations Coordinator to support our growing Plumbing Service Division. This role is critical to maintaining the smooth execution of administrative, financial, and safety-related processes that enable our field and office teams to perform at their best. If you're proactive, tech-savvy, and passionate about the construction industry, we want to hear from you.
DUTIES AND RESPONSIBILITIES: Field & Scheduling Support
- Assist with scheduling and dispatching of plumbers, supporting the assignment of quoted work to ensure timely job execution.
- Respond to plumber inquiries (e.g., printing drawings, opening work orders, handling POs, FieldPoint support).
- Prepare and submit JHAs, activity permits, Avetta/ISN submissions, and documentation for clients.
- Work with municipal contacts to manage backflow licenses and ensure reports and repairs are completed/submitted within required timelines.
- Create and maintain an online database for all client backflow prevention documentation.
Customer Service & Communication
- Handle customer inquiries, disputes, and complaints, providing timely, professional resolutions.
- Maintain and grow customer relationships by responding to questions about invoicing, scheduling, and billing.
- Act as the first point of contact for new clients, ensuring AR setup is complete before job start.
Financial Administration
- Collaborate with billing and accounts to clean up problematic invoices and disputes.
- Work closely with account managers and project leads to confirm project billing timelines and accuracy of job costing.
- Monitor T&M and quoted job WIP, ensuring all work orders are closed and invoiced in a timely manner.
- Respond to clients regarding overdue PMs and provide updates on scheduling.
Documentation & Compliance
- Maintain and update Form 1000s, licensing, safety training, and equipment calibration logs for plumbers and plumbing equipment.
- Coordinate distribution of Toolbox Talks and other safety documents to field staff.
- Oversee uniform/swag ordering, employee onboarding, and customer-specific documentation setup.
Contract & Project Coordination
- Manage contract assignments, documentation requirements, and large project tracking.
- Participate in bi-weekly reviews with internal stakeholders (service and account managers) to review open projects and work orders.
Technology & Reporting
- Utilize FieldPoint and Power BI to manage and report on operational metrics, work orders, project progress, and financial KPIs.
- Generate and interpret KIP financial reports to support divisional performance monitoring and billing alignment.
QUALIFICATIONS AND EXPERIENCE :
- 3+ years of experience in an operation, administrative, or project coordination role—ideally in the plumbing or mechanical contracting industry.
- Familiar with FieldPoint, Power BI, ISN, Avetta, and general construction documentation.
- Strong working knowledge of WIP (work in progress) management, service billing cycles, and safety compliance.
- Excellent written and verbal communication skills.
- Detail-oriented, organized, and self-driven with the ability to prioritize and multitask.
- Professional, customer-first approach to internal and external relationships.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
At Modern Niagara, we recognize the value of fostering a diverse, equitable, and inclusive organization and are committed to eliminating barriers faced by members of equity-seeking groups (women, Indigenous, Black, racialized, 2SLGBTQIA+, people with disabilities, and new immigrants) in the construction industry. Our DEI vision is to build an organization where everyone has access to the same opportunities, experience equitable outcomes, and can thrive and reach their full potential.
We value the diversity of the people we hire and serve. Modern Niagara is an equal opportunity employer. If you require accommodation during the recruitment process, please advise us so that suitable accommodations can be made. We can be reached at careers@modernniagara.com.
About Modern Niagara
We build for life.
We build for the life that happens indoors. We know that Canadians spend the vast majority of their time inside buildings. From receiving healthcare to legislating and representing citizens to participating in sports and other activities, we make any space comfortable and healthy for those who use it. We are committed to providing exceptional occupant experiences.
We build for the life of the building. Buildings can best reach the objectives they were set out to achieve when we look at them over the course of their entire life, including design, construction, operation, maintenance, and improvement. For us, using data and evidence to inform decisions provides us and our partners with an effective path towards high-performing, sustainable facilities.
We build for the life of our communities. We know that buildings do not exist in a vacuum. Buildings, streets, and the people that occupy and use them are but a few of the ingredients that make up our cities and communities. We believe that nurturing social equity, enabling economic activity, and reducing our impact on the environment in all that we do – including how we build and maintain our buildings – is integral to playing a positive role in sustaining our communities for us and for future generations.
Modern Niagara helps building owners, managers, and general contractors achieve their objectives by meeting the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We also develop custom, turnkey solutions to help reach the desired outcomes.
Recognized by SMACNA and Canadian Occupational Safety Magazine among Canada’s safest employers since 2019, Modern Niagara has been a Platinum Club member of Canada’s Best Managed Companies since 2002.
Operations Coordinator - Plumbing Services
Top Benefits
About the role
Modern Niagara helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, Kingston, and Ottawa. We also develop custom, turnkey solutions to help reach the desired outcomes. We are committed to having a positive and meaningful impact on Canada’s infrastructure and on the communities where we live, learn, work, and heal.
WE BUILD FOR LIFE.
We value passion, initiative, determination, professionalism, and teamwork and we are committed to ensuring that our teams have everything they need to succeed. Health and safety are embedded in everything we do and, as a result, our award-winning safety culture has a record that’s well above industry standards.
At Modern Niagara, you will work alongside values-driven, safety-conscious, and high-impact teams in a fast-paced, innovative, and collaborative environment. Here, your knowledge, skills, and excellent service will help ensure that the buildings that make up Canada’s infrastructure fulfill the needs they were set out to meet.
Modern Niagara is one of Canada’s Best Managed Companies and is a recipient of SMACNA‘s Safety Excellence Award Program (SSEAP) – Canada and the Canadian Occupational Safety (COS) Magazine’s Gold Winner for Canada’s Safest Employers Award in the Building and Construction category and Excellence Winner for Canada’s Best Health + Safety Culture Award as well as Canada’s Best Health + Safety Leader Award.
We are currently seeking an Operations Coordinator, to join our Vaughan team based in our Toronto office.
Modern Niagara is seeking a highly organized and detail-oriented Operations Coordinator to support our growing Plumbing Service Division. This role is critical to maintaining the smooth execution of administrative, financial, and safety-related processes that enable our field and office teams to perform at their best. If you're proactive, tech-savvy, and passionate about the construction industry, we want to hear from you.
DUTIES AND RESPONSIBILITIES: Field & Scheduling Support
- Assist with scheduling and dispatching of plumbers, supporting the assignment of quoted work to ensure timely job execution.
- Respond to plumber inquiries (e.g., printing drawings, opening work orders, handling POs, FieldPoint support).
- Prepare and submit JHAs, activity permits, Avetta/ISN submissions, and documentation for clients.
- Work with municipal contacts to manage backflow licenses and ensure reports and repairs are completed/submitted within required timelines.
- Create and maintain an online database for all client backflow prevention documentation.
Customer Service & Communication
- Handle customer inquiries, disputes, and complaints, providing timely, professional resolutions.
- Maintain and grow customer relationships by responding to questions about invoicing, scheduling, and billing.
- Act as the first point of contact for new clients, ensuring AR setup is complete before job start.
Financial Administration
- Collaborate with billing and accounts to clean up problematic invoices and disputes.
- Work closely with account managers and project leads to confirm project billing timelines and accuracy of job costing.
- Monitor T&M and quoted job WIP, ensuring all work orders are closed and invoiced in a timely manner.
- Respond to clients regarding overdue PMs and provide updates on scheduling.
Documentation & Compliance
- Maintain and update Form 1000s, licensing, safety training, and equipment calibration logs for plumbers and plumbing equipment.
- Coordinate distribution of Toolbox Talks and other safety documents to field staff.
- Oversee uniform/swag ordering, employee onboarding, and customer-specific documentation setup.
Contract & Project Coordination
- Manage contract assignments, documentation requirements, and large project tracking.
- Participate in bi-weekly reviews with internal stakeholders (service and account managers) to review open projects and work orders.
Technology & Reporting
- Utilize FieldPoint and Power BI to manage and report on operational metrics, work orders, project progress, and financial KPIs.
- Generate and interpret KIP financial reports to support divisional performance monitoring and billing alignment.
QUALIFICATIONS AND EXPERIENCE :
- 3+ years of experience in an operation, administrative, or project coordination role—ideally in the plumbing or mechanical contracting industry.
- Familiar with FieldPoint, Power BI, ISN, Avetta, and general construction documentation.
- Strong working knowledge of WIP (work in progress) management, service billing cycles, and safety compliance.
- Excellent written and verbal communication skills.
- Detail-oriented, organized, and self-driven with the ability to prioritize and multitask.
- Professional, customer-first approach to internal and external relationships.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
At Modern Niagara, we recognize the value of fostering a diverse, equitable, and inclusive organization and are committed to eliminating barriers faced by members of equity-seeking groups (women, Indigenous, Black, racialized, 2SLGBTQIA+, people with disabilities, and new immigrants) in the construction industry. Our DEI vision is to build an organization where everyone has access to the same opportunities, experience equitable outcomes, and can thrive and reach their full potential.
We value the diversity of the people we hire and serve. Modern Niagara is an equal opportunity employer. If you require accommodation during the recruitment process, please advise us so that suitable accommodations can be made. We can be reached at careers@modernniagara.com.
About Modern Niagara
We build for life.
We build for the life that happens indoors. We know that Canadians spend the vast majority of their time inside buildings. From receiving healthcare to legislating and representing citizens to participating in sports and other activities, we make any space comfortable and healthy for those who use it. We are committed to providing exceptional occupant experiences.
We build for the life of the building. Buildings can best reach the objectives they were set out to achieve when we look at them over the course of their entire life, including design, construction, operation, maintenance, and improvement. For us, using data and evidence to inform decisions provides us and our partners with an effective path towards high-performing, sustainable facilities.
We build for the life of our communities. We know that buildings do not exist in a vacuum. Buildings, streets, and the people that occupy and use them are but a few of the ingredients that make up our cities and communities. We believe that nurturing social equity, enabling economic activity, and reducing our impact on the environment in all that we do – including how we build and maintain our buildings – is integral to playing a positive role in sustaining our communities for us and for future generations.
Modern Niagara helps building owners, managers, and general contractors achieve their objectives by meeting the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We also develop custom, turnkey solutions to help reach the desired outcomes.
Recognized by SMACNA and Canadian Occupational Safety Magazine among Canada’s safest employers since 2019, Modern Niagara has been a Platinum Club member of Canada’s Best Managed Companies since 2002.