Top Benefits
About the role
Systems & Process Optimization Manager
Group: Mercedes-Benz Group AG
Description
Systems & Process Optimization Manager
What it means to be a star
Without the stars that represent a team, a brand alone is incomplete.
Mercedes-Benz Canada represents not only the world’s oldest automotive brand, but one that is at the cutting-edge of sustainability, design, technology, fashion and popular culture.
The iconic three-pointed star is always looking for the best and brightest to support its growth as a true luxury brand.
We are seeking individuals who want to be in the driver’s seat of this transformation, working alongside talented colleagues who represent the Mercedes-Benz values and who are ready to add their talent to the brand’s ever-evolving story.
How your role adds to the story
The Systems & Process Optimization Manager plays a key role in launching the Future System Landscape (FSL) 2.0 in the Canadian market, working in close partnership with GCSP/OGNA, GCSP/ODL, and ITS/GL. This role represents Canada in cross-border alignment with the U.S. and Mexico and serves as the Canadian Subject Matter Expert and Change Lead.
While this is an individual contributor role, the scope is manager-level — you will lead process governance, ensure standardization, influence stakeholders across multiple countries, and represent Canada in global program steering. You will also design and deliver training and communications that shape adoption across our dealer network.
A Day in the Life
- Act as the Canadian Subject Matter Expert (SME) and Change Lead for FSL 2.0, driving alignment of standards, processes, and methodologies across North America.
- Represent Canada in global governance forums, influencing decisions related to process changes, capacity planning, and financial tracking.
- Lead timely communication and reporting on project status to stakeholders, ensuring deadlines and deliverables are consistently met.
- Build strong relationships with product owners and solution leads to integrate SAP best practices and improve operational efficiency.
- Design, deliver, and continuously improve training and communication strategies for Canadian dealers, internal stakeholders, and senior leadership.
- Partner with MBUSA’s Strategic Transformation Manager to align Canada’s execution with the broader NAFTA launch roadmap.
- Lead and execute cross-functional projects within Parts Logistics, ensuring they are delivered on time and within budget.
- Drive initiatives related to ICS compliance and Robotic Process Automation, serving as the Parts Logistics lead for Canada.
- Promote collaboration, engagement, and a high-performance culture across all stakeholders and project teams.
Testimonials from several Mercedes-Benz Canada stars, from an intern to an executive:
“Mercedes-Benz is more than a car brand; it’s a futuristic, technological brand continuing to research and evolve its strategy as a digital and luxurious company, all while championing sustainable initiatives.”
“This company grants its members the opportunity to professionally grow and discover the extent of the brand and its presence in all countries. You are granted the opportunity to drive innovation in several sectors, as this company allows you to take your career wherever you like with our very robust framework of opportunities, whether it’s rotations, international assignments, education programs and more.”
“As an intern, I feel a great sense of responsibility and accountability at Mercedes-Benz. The high level of responsibility and contribution found in our internship programs is unlike my experience anywhere else.”
“Most people, if not everyone, seek a great balance of life at work and outside of it. At Mercedes-Benz, not only does your work life grant you exciting opportunities, but you are also afforded great understanding of your time outside of work - including the right to disconnect.”
“Working for Mercedes-Benz, it’s certainly the brand and the pillars - but at the end of the day, once you’re in, it’s about the people, the experience, diverse cultures and backgrounds, everyone’s experience driving in one direction.”
Qualifications
Mercedes-Benz Star skills, requirements & traits:
- Bachelor’s Degree in Supply Chain, Logistics, Business Administration, Industrial Engineering, or Information Systems (Master’s preferred).
- 7–10 years of progressive experience in supply chain, logistics, or systems/process optimization.
- Strong knowledge of MBCAN/MBUSA Parts Logistics processes and SAP-based systems.
- Proven track record of improving master data quality and implementing measurable process improvements.
- Demonstrated success in managing large-scale transformation or systems projects.
- Experience designing and delivering training and communication strategies to diverse audiences.
- Proficiency with SQL, Tableau/Power BI, and automation tools (Alteryx/Extollo).
- Strong project management skills; PMP certification preferred.
- Excellent stakeholder management and relationship-building skills, with the ability to influence at multiple levels.
- High level of adaptability, resilience under pressure, and commitment to continuous learning.
- Bold, innovative and enjoy challenging yourself
- Honest and professional, a strong team player
- Big picture thinker, go-getter, self-starter
Being a Mercedes-Benz star has its benefits:
- Commitment to inclusion & diversity
- Engaging corporate culture
- Ever-evolving brand strategy granting opportunities to build business acumen
- Training development and career growth opportunities
- Benefits to support work-life balance/integration
- A strong portfolio of corporate social responsibility initiatives
- State of the art working facilities
- Vehicle purchase and experience programs
- Comprehensive health, dental, and pension programs
- Recognition rewards and discount programs
Organization
Mercedes-Benz Canada Inc.
Primary Location
Canada-Ontario-Mississauga
Work Locations
2680 Matheson Blvd East, Suite 500 2680 Matheson Blvd East, Suite 500 Mississauga
About Mercedes-Benz Group
Die Mercedes-Benz Group AG ist eines der erfolgreichsten Automobilunternehmen der Welt. Mit den Geschäftsfeldern Mercedes-Benz Cars & Vans und Mercedes-Benz Mobility gehören wir zu den größten und erfolgreichsten Anbietern von PKW und Vans im Luxus- und Premium-Segment.
Wir haben den Anspruch, die begehrenswertesten Automobile der Welt zu bauen. Nachhaltigkeit ist dabei unser Leitprinzip. Denn die Welt verändert sich mit hoher Dynamik. Nachhaltigkeit, Umwelt- und Klimaschutz zählen zu den drängendsten Themen unserer Zeit. Diesen Herausforderungen stellen wir uns. Mit unserem strategischen Schritt „Electric only“ beschleunigen wir die Transformation in eine emissionsfreie und softwaregetriebene Zukunft. Ab 2025 wird unsere Pkw-Neuwagenflotte ausschließlich elektrisch sein und keine relevanten Auswirkungen mehr auf die innerstädtische Luftqualität haben. Mit unserer Ambition 2039 haben wir uns zum Ziel gesetzt, entlang der gesamten Wertschöpfungskette CO2-neutral zu werden – von sozial- und klimafreundlich abgebauten Rohstoffen über die Lieferkette und die Produktion der Fahrzeuge bis hin zur Nutzungsphase und Recyclingkonzepten. Damit setzen wir Maßstäbe für eine nachhaltige Mobilität von Morgen.
Unsere Beschäftigten sind die Basis für unseren Erfolg. Wir freuen uns auf Menschen, die unsere Visionen mitgestalten wollen. Denn wir sind davon überzeugt, dass individuelle Mobilität auch in Zukunft ein Grundbedürfnis der Menschen bleiben wird. Wir gehen davon aus, dass der Markt für nachhaltigen Luxus im automobilen Bereich weiter wächst. Auch die gewerbliche Personenbeförderung und der Gütertransport sind eine tragende Säule unseres Geschäfts und ein stetig wachsender Markt im Bereich der Transporter. Wachstums- und Gewinnchancen sehen wir zusätzlich bei Finanzdienstleistungen, im Flottenmanagement sowie bei digitalen, vernetzten Mobilitätslösungen.
Wir bieten attraktive internationale Einstiegs- und Entwicklungsmöglichkeiten. In einem modernen und flexiblen Arbeitsumfeld können unsere Beschäftigten ihren Ideen freien Lauf lassen. Bei der Arbeit in internationalen, fachübergreifenden Teams können sie ihre Stärken ausbauen. Dabei profitieren sie von flexiblen Arbeitszeitmodellen, einem vielfältigen Gesundheits- und Sportangebot und einem attraktiven Gehalt mit Sonderleistungen. Weitere Informationen finden Sie unter: karriere.mercedes-benz.com/ueber-uns
Top Benefits
About the role
Systems & Process Optimization Manager
Group: Mercedes-Benz Group AG
Description
Systems & Process Optimization Manager
What it means to be a star
Without the stars that represent a team, a brand alone is incomplete.
Mercedes-Benz Canada represents not only the world’s oldest automotive brand, but one that is at the cutting-edge of sustainability, design, technology, fashion and popular culture.
The iconic three-pointed star is always looking for the best and brightest to support its growth as a true luxury brand.
We are seeking individuals who want to be in the driver’s seat of this transformation, working alongside talented colleagues who represent the Mercedes-Benz values and who are ready to add their talent to the brand’s ever-evolving story.
How your role adds to the story
The Systems & Process Optimization Manager plays a key role in launching the Future System Landscape (FSL) 2.0 in the Canadian market, working in close partnership with GCSP/OGNA, GCSP/ODL, and ITS/GL. This role represents Canada in cross-border alignment with the U.S. and Mexico and serves as the Canadian Subject Matter Expert and Change Lead.
While this is an individual contributor role, the scope is manager-level — you will lead process governance, ensure standardization, influence stakeholders across multiple countries, and represent Canada in global program steering. You will also design and deliver training and communications that shape adoption across our dealer network.
A Day in the Life
- Act as the Canadian Subject Matter Expert (SME) and Change Lead for FSL 2.0, driving alignment of standards, processes, and methodologies across North America.
- Represent Canada in global governance forums, influencing decisions related to process changes, capacity planning, and financial tracking.
- Lead timely communication and reporting on project status to stakeholders, ensuring deadlines and deliverables are consistently met.
- Build strong relationships with product owners and solution leads to integrate SAP best practices and improve operational efficiency.
- Design, deliver, and continuously improve training and communication strategies for Canadian dealers, internal stakeholders, and senior leadership.
- Partner with MBUSA’s Strategic Transformation Manager to align Canada’s execution with the broader NAFTA launch roadmap.
- Lead and execute cross-functional projects within Parts Logistics, ensuring they are delivered on time and within budget.
- Drive initiatives related to ICS compliance and Robotic Process Automation, serving as the Parts Logistics lead for Canada.
- Promote collaboration, engagement, and a high-performance culture across all stakeholders and project teams.
Testimonials from several Mercedes-Benz Canada stars, from an intern to an executive:
“Mercedes-Benz is more than a car brand; it’s a futuristic, technological brand continuing to research and evolve its strategy as a digital and luxurious company, all while championing sustainable initiatives.”
“This company grants its members the opportunity to professionally grow and discover the extent of the brand and its presence in all countries. You are granted the opportunity to drive innovation in several sectors, as this company allows you to take your career wherever you like with our very robust framework of opportunities, whether it’s rotations, international assignments, education programs and more.”
“As an intern, I feel a great sense of responsibility and accountability at Mercedes-Benz. The high level of responsibility and contribution found in our internship programs is unlike my experience anywhere else.”
“Most people, if not everyone, seek a great balance of life at work and outside of it. At Mercedes-Benz, not only does your work life grant you exciting opportunities, but you are also afforded great understanding of your time outside of work - including the right to disconnect.”
“Working for Mercedes-Benz, it’s certainly the brand and the pillars - but at the end of the day, once you’re in, it’s about the people, the experience, diverse cultures and backgrounds, everyone’s experience driving in one direction.”
Qualifications
Mercedes-Benz Star skills, requirements & traits:
- Bachelor’s Degree in Supply Chain, Logistics, Business Administration, Industrial Engineering, or Information Systems (Master’s preferred).
- 7–10 years of progressive experience in supply chain, logistics, or systems/process optimization.
- Strong knowledge of MBCAN/MBUSA Parts Logistics processes and SAP-based systems.
- Proven track record of improving master data quality and implementing measurable process improvements.
- Demonstrated success in managing large-scale transformation or systems projects.
- Experience designing and delivering training and communication strategies to diverse audiences.
- Proficiency with SQL, Tableau/Power BI, and automation tools (Alteryx/Extollo).
- Strong project management skills; PMP certification preferred.
- Excellent stakeholder management and relationship-building skills, with the ability to influence at multiple levels.
- High level of adaptability, resilience under pressure, and commitment to continuous learning.
- Bold, innovative and enjoy challenging yourself
- Honest and professional, a strong team player
- Big picture thinker, go-getter, self-starter
Being a Mercedes-Benz star has its benefits:
- Commitment to inclusion & diversity
- Engaging corporate culture
- Ever-evolving brand strategy granting opportunities to build business acumen
- Training development and career growth opportunities
- Benefits to support work-life balance/integration
- A strong portfolio of corporate social responsibility initiatives
- State of the art working facilities
- Vehicle purchase and experience programs
- Comprehensive health, dental, and pension programs
- Recognition rewards and discount programs
Organization
Mercedes-Benz Canada Inc.
Primary Location
Canada-Ontario-Mississauga
Work Locations
2680 Matheson Blvd East, Suite 500 2680 Matheson Blvd East, Suite 500 Mississauga
About Mercedes-Benz Group
Die Mercedes-Benz Group AG ist eines der erfolgreichsten Automobilunternehmen der Welt. Mit den Geschäftsfeldern Mercedes-Benz Cars & Vans und Mercedes-Benz Mobility gehören wir zu den größten und erfolgreichsten Anbietern von PKW und Vans im Luxus- und Premium-Segment.
Wir haben den Anspruch, die begehrenswertesten Automobile der Welt zu bauen. Nachhaltigkeit ist dabei unser Leitprinzip. Denn die Welt verändert sich mit hoher Dynamik. Nachhaltigkeit, Umwelt- und Klimaschutz zählen zu den drängendsten Themen unserer Zeit. Diesen Herausforderungen stellen wir uns. Mit unserem strategischen Schritt „Electric only“ beschleunigen wir die Transformation in eine emissionsfreie und softwaregetriebene Zukunft. Ab 2025 wird unsere Pkw-Neuwagenflotte ausschließlich elektrisch sein und keine relevanten Auswirkungen mehr auf die innerstädtische Luftqualität haben. Mit unserer Ambition 2039 haben wir uns zum Ziel gesetzt, entlang der gesamten Wertschöpfungskette CO2-neutral zu werden – von sozial- und klimafreundlich abgebauten Rohstoffen über die Lieferkette und die Produktion der Fahrzeuge bis hin zur Nutzungsphase und Recyclingkonzepten. Damit setzen wir Maßstäbe für eine nachhaltige Mobilität von Morgen.
Unsere Beschäftigten sind die Basis für unseren Erfolg. Wir freuen uns auf Menschen, die unsere Visionen mitgestalten wollen. Denn wir sind davon überzeugt, dass individuelle Mobilität auch in Zukunft ein Grundbedürfnis der Menschen bleiben wird. Wir gehen davon aus, dass der Markt für nachhaltigen Luxus im automobilen Bereich weiter wächst. Auch die gewerbliche Personenbeförderung und der Gütertransport sind eine tragende Säule unseres Geschäfts und ein stetig wachsender Markt im Bereich der Transporter. Wachstums- und Gewinnchancen sehen wir zusätzlich bei Finanzdienstleistungen, im Flottenmanagement sowie bei digitalen, vernetzten Mobilitätslösungen.
Wir bieten attraktive internationale Einstiegs- und Entwicklungsmöglichkeiten. In einem modernen und flexiblen Arbeitsumfeld können unsere Beschäftigten ihren Ideen freien Lauf lassen. Bei der Arbeit in internationalen, fachübergreifenden Teams können sie ihre Stärken ausbauen. Dabei profitieren sie von flexiblen Arbeitszeitmodellen, einem vielfältigen Gesundheits- und Sportangebot und einem attraktiven Gehalt mit Sonderleistungen. Weitere Informationen finden Sie unter: karriere.mercedes-benz.com/ueber-uns