Salesforce Business Analyst
About the role
Pay Range: CAD 44-47/hr Requirement Gathering: Interview stakeholders to identify business needs| pain points| and strategic goals. [1]Process Mapping: Document "as-is" workflows and design improved "to-be" processes using tools like Microsoft Visio or Lucidchart. [1]System Configuration: Build and configure Salesforce features| including custom objects| fields| validation rules| flows| reports| and dashboards. [1]Documentation: Write detailed Business Requirement Documents (BRDs)| functional specifications| and user stories with clear acceptance criteria. [1| 2]Testing & Training: Lead User Acceptance Testing (UAT)| create training materials| and conduct end-user training to ensure high adoption rates. [1| 2]Collaboration: Act as a liaison between the business units and developers/administrators| ensuring smooth system integration and development. [1| 2| 3]Required Qualifications & SkillsSalesforce Knowledge: Proficiency in Salesforce CRM| including Sales Cloud| Service Cloud| or Experience Cloud.Communication: Exceptional ability to translate complex technical jargon into understandable business terms| and vice versa.Analytical Thinking: Strong problem-solving skills to evaluate management processes and key performance indicators (KPIs).Methodologies: Familiarity with Agile frameworks (writing Epics| User Stories| managing Sprints) and Waterfall models.Certifications: Preferred credentials include the Salesforce Certified Business Analyst and Administrator credentials.
Not the right fit? Search for Salesforce Business Analyst jobs in Montreal, Quebec, Canada
About LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele. As a Certified MBE and Woman-Owned organization, we pride ourselves on fostering global cross-cultural connections that advance both the careers of our employees and the success of our clients' businesses.
At LanceSoft, our mission is clear: to leverage our global network to seamlessly connect businesses with the right talent and individuals with the right opportunities, all without bias. We believe in providing Global Workforce Solutions with a personalized, human touch.
Our comprehensive range of services spans various domains, encompassing temporary and permanent staffing, Statement of Work (SOW) arrangements, payrolling, Recruitment Process Outsourcing (RPO), application design and development, program/project management, and engineering solutions.
Currently, our team of over 5,000 professionals caters to 110+ enterprise clients worldwide, including Fortune companies. Our client base represents a diverse spectrum of industries, including Banking & Financial Services, Semiconductor/VLSI, Technology, Healthcare & Life Sciences, Government, Telecom & Media, Retail & Distribution, Oil & Gas, and Energy & Utilities.
Headquartered in Herndon, VA, LanceSoft operates 32+ regional offices across the North America, Europe, Asia, and Australia. We also have nine delivery centers strategically located in India in Bangalore, Indore, Noida, Baroda, Hyderabad, Bhubaneshwar, Dehradun, Goa, and Aligarh to further enhance our client service capabilities.
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Salesforce Business Analyst
About the role
Pay Range: CAD 44-47/hr Requirement Gathering: Interview stakeholders to identify business needs| pain points| and strategic goals. [1]Process Mapping: Document "as-is" workflows and design improved "to-be" processes using tools like Microsoft Visio or Lucidchart. [1]System Configuration: Build and configure Salesforce features| including custom objects| fields| validation rules| flows| reports| and dashboards. [1]Documentation: Write detailed Business Requirement Documents (BRDs)| functional specifications| and user stories with clear acceptance criteria. [1| 2]Testing & Training: Lead User Acceptance Testing (UAT)| create training materials| and conduct end-user training to ensure high adoption rates. [1| 2]Collaboration: Act as a liaison between the business units and developers/administrators| ensuring smooth system integration and development. [1| 2| 3]Required Qualifications & SkillsSalesforce Knowledge: Proficiency in Salesforce CRM| including Sales Cloud| Service Cloud| or Experience Cloud.Communication: Exceptional ability to translate complex technical jargon into understandable business terms| and vice versa.Analytical Thinking: Strong problem-solving skills to evaluate management processes and key performance indicators (KPIs).Methodologies: Familiarity with Agile frameworks (writing Epics| User Stories| managing Sprints) and Waterfall models.Certifications: Preferred credentials include the Salesforce Certified Business Analyst and Administrator credentials.
Not the right fit? Search for Salesforce Business Analyst jobs in Montreal, Quebec, Canada
About LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele. As a Certified MBE and Woman-Owned organization, we pride ourselves on fostering global cross-cultural connections that advance both the careers of our employees and the success of our clients' businesses.
At LanceSoft, our mission is clear: to leverage our global network to seamlessly connect businesses with the right talent and individuals with the right opportunities, all without bias. We believe in providing Global Workforce Solutions with a personalized, human touch.
Our comprehensive range of services spans various domains, encompassing temporary and permanent staffing, Statement of Work (SOW) arrangements, payrolling, Recruitment Process Outsourcing (RPO), application design and development, program/project management, and engineering solutions.
Currently, our team of over 5,000 professionals caters to 110+ enterprise clients worldwide, including Fortune companies. Our client base represents a diverse spectrum of industries, including Banking & Financial Services, Semiconductor/VLSI, Technology, Healthcare & Life Sciences, Government, Telecom & Media, Retail & Distribution, Oil & Gas, and Energy & Utilities.
Headquartered in Herndon, VA, LanceSoft operates 32+ regional offices across the North America, Europe, Asia, and Australia. We also have nine delivery centers strategically located in India in Bangalore, Indore, Noida, Baroda, Hyderabad, Bhubaneshwar, Dehradun, Goa, and Aligarh to further enhance our client service capabilities.