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Director, Client Development

Acosta14 days ago
Ottawa, ON
Senior Level
Full-Time

About the role

As a Director, Client Development, you will play a pivotal role in driving profitable growth by serving as a trusted strategic partner to our clients. This is a highly visible, client‑facing leadership role responsible for strengthening executive relationships, shaping business strategies, and expanding enterprise solutions that deliver measurable results for both our clients and Acosta.

What You’ll Do

  • Own and grow senior‑level client relationships, serving as the primary point of contact and trusted advisor for assigned accounts.
  • Influence client strategies, objectives, and long‑term plans by identifying business challenges, shaping opportunities, and delivering innovative, value‑driven solutions.
  • Drive revenue growth and profitability by exceeding client KPIs, expanding Acosta enterprise services, and consistently maintaining a strong pipeline of business.
  • Lead strategic planning and execution, translating annual sales plans into actionable initiatives aligned to clients’ top priorities and performance metrics.
  • Partner with executive stakeholders to understand client goals, funding opportunities, and organizational roadmaps, while aligning Acosta capabilities to meet and exceed expectations.
  • Develop and deliver compelling proposals and presentations that support new and ongoing client engagements and advance the sales cycle.
  • Identify and secure funding opportunities through brand or trade investments to activate consumer initiatives that create mutual value.
  • Coordinate cross‑functional teams to ensure seamless execution of client strategies, from concept through delivery.
  • Own overall client performance, holding accountability for results, financial outcomes, and long‑term partnership success.
  • Drive internal financial management processes, with a focus on profitable growth and incremental service expansion.
  • Balance and prioritize competing demands across retailers, manufacturers, and internal stakeholders while influencing teams for results.

This role is ideal for a strategic, achievement‑oriented leader who thrives in a fast‑paced, relationship‑driven environment and is energized by delivering impactful business outcomes.

What You Bring

  • Bachelor’s degree required, preferably in Business, Marketing, Finance, or a related field.
  • 4+ years of experience in the consumer-packaged goods (CPG) industry, with demonstrated success in Sales, Marketing, Insights, or Client Development roles.
  • 2+ years of leadership experience within Acosta, such as CBM, Department Manager, Team Leader, or VP‑level roles, with a proven ability to influence outcomes through others.
  • Experience working across multiple functional areas, collaborating effectively with sales, marketing, insights, finance, and operations teams.
  • Strong analytical and financial acumen, including experience managing budgets, assessing ROI, and driving profitable growth.
  • Demonstrated excellence in Client Development core competencies, including interpersonal effectiveness, analytical thinking, and achievement orientation.
  • Deep understanding of customer and client ecosystems, including strategies, organizational structures, operations, shopper behavior, and best practices.
  • Executive presence and communication skills, with the ability to present confidently, influence senior stakeholders, and negotiate complex solutions.
  • Highly self‑motivated and results‑driven, with strong leadership, accountability, and a proactive mindset.
  • Ability to manage multiple priorities simultaneously, balancing retailer, manufacturer, and internal Acosta needs while driving alignment and results.
  • Creative, assertive, and collaborative leadership style, paired with a strong sense of urgency and ownership.
  • Advanced proficiency in Microsoft Office, particularly PowerPoint, Excel, and Word; working knowledge of Adobe Acrobat and related tools preferred.

Physical & Travel Requirements

  • Ability to see, hear, and communicate effectively in professional settings.
  • Ability to travel as required to support client engagement and business needs.

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About Acosta

Retail
10,000+

Acosta brings simplicity to retail sales. We act as a catalyst to boldly connect brands, retailers and consumers, fueling growth and building long-term value throughout North America and Europe.

We are deeply embedded in every corner of the retail industry, strengthening the local, regional and national relationships between brands and retailers.​ Our team of experts uses deep industry insight, cutting-edge analytics and integrated partnerships to help our clients move ahead with confidence.

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