THIS POSITION IS OPEN ONLY TO EMPLOYEES OF THE MANITOBA PUBLIC SERVICE.

Director, Consumer Protection Office

XM3 Senior Manager 3

Regular/full-time

Public Service Delivery

Consumer Protection Office, Consumer Protection Division

Winnipeg MB

Advertisement Number: 45097

Salary(s): XM3 $117,658.00 - $140,505.00 per year

Closing Date: June 3, 2026

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to women, Indigenous people, visible minorities and persons with disabilities.

The Consumer Protection Office administers consumer protection legislation for the province of Manitoba. The statutes include: The Consumer Protection Act, The Business Practices Act, The Personal Investigations Act, The Hearing Aid Act, and bereavement legislation including The Cemetries Act and The Funeral Directors and Embalmers Act, together with the associated regulations.

The Consumer Protection Office licenses, registers or authorizes vendors and individuals engaged in direct selling; collection agents and collectors; hearing aid dealers; payday lenders; and high-cost credit grantors. The Consumer Protection Office also licenses funeral homes, funeral directors and embalmers, for-profit cemeteries and their service representatives, crematories, and providers of pre-arranged funeral services and their owners, agents, and salespersons.

The Consumer Protection Office assists consumers in resolving complaints about consumer transactions for goods or services and investigates complaints involving breaches of consumer protection legislation and provides information and education to Manitoba consumers and businesses about consumer legislation and marketplace issues.

Duties:

The Director is responsible for the administration of consumer protection statutes and regulations, including administration of bereavement legislation, to ensure the effective operation of the Manitoba marketplace for businesses and consumers. Responsibilities include leading staff to achieve the branch’s expected outcomes and results, which include issuing licenses across a variety of program areas, providing information and mediation assistance regarding consumer complaints and investigating where required, and administering a robust inspection program designed to educate businesses and increase compliance.

As a member of the Consumer Protection Division’s senior management team, the Director is accountable for leading, directing and managing a team that delivers on the mandate of the Consumer Protection Office. The Director leads the operational management of the branch, including managing the branch’s budget and ensuring effective management of resources. The Director is responsible for preparing a variety of submissions, briefing materials and correspondence for senior government leadership.

Why Work for Manitoba Government?

The Manitoba government values its employees, recognizing the important role that each person plays in delivering exceptional services, programs and support to the province. Your important contributions are recognized with a comprehensive package of benefits, including an attractive salary, pension plan, health and wellness benefits, and other supports to encourage work-life balance.

Financial Security

• Attractive salaries

• Defined pension plan

• Life insurance coverage

• Long-Term Disability Plan

Benefit Plan

• Employer paid health care benefits including health, dental and vision

• Extended health care for services such as physiotherapy, chiropractor, massages, acupuncture and more

• Annual health spending account for eligible employees

Commitment to Health and Wellness

• Employee and Family Assistance Program

• Paid time-off including sick leave, wellness days and family related leave days

• Flexible work arrangements for eligible positions

• Generous vacation entitlements, increasing with years of service

• Parental, maternity, and adoptive leave options

Professional Growth & Development¿

We want our employees to thrive and grow and are committing to investing in their development. We offer multiple avenues of support such as inhouse training, educational assistance and leadership development programs to help achieve these goals.

Organizational Culture and Values

The Manitoba government is committed to a work environment and culture that values and recognizes every employee. When we look at Manitoba’s Public Service, we see a reflection of Manitoba’s diversity. We come from differing educational, cultural, and ethnic backgrounds and work in a wide array of jobs across the province, we are all public servants.

Impact on Manitoba’s Future

By working for Manitoba’s Public Service, you have the unique opportunity to use your time to serve the land, communities, and the people of Manitoba. You can leave a lasting mark that will impact both current and future generations.

Qualifications:

Essential:

• Post secondary education in law, public administration, business administration and/or management and experience in operating a regulatory program.
• Experience providing leadership and direction in the design, implementation, and review of legislation, policies and/or programs.
• Experience managing a team, with responsibility for human and financial resources, including performance management.
• Experience translating strategic priorities into clear operational plans.
• Strong leadership skills and experience working in a large, diverse organization with a commitment to fostering and developing staff and teams.
• Superior interpersonal skills, including the ability to establish and maintain collaborative working relationships with internal and external stakeholders.
• Strong verbal communication skills, including the ability to communicate to all levels of the organization and external stakeholders.
• Strong written communication skills.
• Ability to leverage opportunities for innovation, find creative solutions to issues, and successfully manage change.
• Political acumen demonstrated through experience providing strategic advice to senior leaders on complex topics and sensitive issues.

Desired:

• Knowledge of consumer protection legislation.
• Knowledge of emerging consumer protection issues.

Conditions of Employment:

• Must be legally entitled to work in Canada

• Must provide and maintain satisfactory criminal record check with vulnerable sector search, adult abuse registry check and child abuse registry check

• Must have the ability to work extended hours, including evenings and weekends, as required

• Must have a valid Manitoba Class 5 driver’s licence and/or the ability to travel throughout the province and in Canada, as required

Apply to:

Advertisement # 45097

Talent Acquisition

Human Resource Services

600-259 Portage Avenue

Winnipeg, MB, R3B 2A9

Phone: 204-945-7518

Fax: 204-945-0601

Email: govjobs@gov.mb.ca

WHEN APPLYING TO THIS POSITION, PLEASE INDICATE THE ADVERTISEMENT NUMBER AND POSITION TITLE IN THE SUBJECT LINE AND/OR BODY OF YOUR EMAIL.

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying to this position, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications.

Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

We thank all who apply and advise that only those selected for further consideration will be contacted.

_