You belong at Day & Ross.

Invoice Solutions Analyst

Full-Time

Somerville, NB

The Invoice Solution Analyst receives, prioritizes, investigates and processes customer invoice disputes within established company guidelines. They are to identify root causes and collaborate across functions to implement processes to ensure resolution.

How You'll Help:

• Corporate – serves all divisions across all departments – juggling stakeholders internal and external Establish and maintain accuracy KPIs

• Collaborate across departments; including Sales, Operations, Pricing and Rates, to identify problems. Work to remove barriers and find solutions to ensure the collection of outstanding invoices

• Participate in or host conference calls and/or meetings to correct and align internal stakeholders with external customers

• Receive and prioritize invoice disputes through Invoice Solutions Salesforce system as well as receiving disputes over the phone

• Investigate reoccurring invoice disputes, identify root causes, and collaborate across functions to implement processes to ensure resolution

• Work with the leadership team to identify and develop strategies for the resolution of invoice discrepancies to minimize DSO (days sales outstanding)

• Interpret customer contracts and rates

• Investigate, prepare, and request customer refunds

• Create and maintain standard operating procedure documents

• Take ownership for decision making and have the confidence to make tough decisions that affect Company revenue

• Monitor requests over 10 days on a daily basis; and escalate issues to Customer Resolution Manager when necessary

• Always display a positive attitude and lead in a manner which motivates the team

• Other related duties as may be required

Your Skills & Experience:

• Post-secondary education in business administration, accounting or related field

• A suitable combination of education and experience may be considered

• 2+ years experience in a finance role, preferably in the transportation industry

• 2+ years experience in a Billing/Rating role

• Strong MS Suite skills; Outlook, Excel & Word; must possess the aptitude for learning new programs; AS400, Oracle, Truckmate, Salesforce – an asset; ability to learn new programs/platforms

• Exceptional customer service focus

• Excellent communication skills, written and verbal

• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency

• Ability to work independently and to collaborate with others to meet customer expectations

• Ability to motivate a team

• Data entry

• Attention to detail

• Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.

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