Location: Ottawa, Ontario

Reports to: Coordinator, Employment Services

Employment Status: Full time temporary (12 months)

Bargaining Unit Status: Included

Annual Salary: $62,753.60 - $75,337.60

Language requirements: English and French essential

Bona Fide occupational requirement (BFOR): N/A

Schedule: Monday to Friday, 40 hours a week. Some evenings and weekends may be required

Reference Number: 25-122

Closing Date: October 1, 2025

Vacancy: No

Posting Stage: Internal and external

About us:

Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non-profit agencies in Ottawa and a registered charity. It provides mental health services, employment programs, emergency shelter, community, health and housing services, and justice programs to youth in the Ottawa area, serving between 2,500 and 3,000 at‑risk individuals aged 12+ and their families every month. YSB employs 400 caring professionals in a unionized environment in over 26 locations across Ottawa.

The Resource and Information Specialist role at the Youth Services Bureau - Employment Services is a pivotal position demanding a strong commitment to exemplary, purpose-driven customer service. Serving as the primary point of contact, the incumbent will possess a comprehensive understanding of our services and referral processes to facilitate informed decision-making.

Main duties and responsibilities:

Service Responsibilities – Direct Client Service (Resource Centre):

• Client Engagement:
  • Welcome visitors in a friendly, proactive, and efficient manner, serving as a customer liaison for Youth Services Bureau employment programs.
  • Collaborate across teams, offering general support and ensuring direct client service.
  • Maintain knowledge of local community support services, replenish promotional and resource materials, and ensure an organized and clean resource area.
• Employment Resource Centre Support:
  • Utilize solution-focused techniques and trauma-informed practices.
  • Provide, update and assist clients/users with skills development information and resources to support life stabilization needs.
  • Based on client needs-assessment provide orientation/information, tools, strategies and support, for job search activities.
  • Develop and facilitate employment and interest-based workshops; topics based on trends, needs and gaps identified through feedback and team sessions both virtually and in-person
• Program Success and Promotion:
  • Promote proactively the Integrated Employment Services (IES) program internally and externally to ensure appropriate referrals.
  • Maintain strong knowledge of internal and external community services and liaise with community organizations as needed.

Administrative Responsibilities:

• Accurately and in a timely manner document resource centre activity in client notes and respond to communications
• Maintain in-office procedures, ensuring client privacy and relevant documentation.
• Collect and provide as requested, appropriate information for the performance measurement of Youth Services Bureau employment services.
• Ensure IESD (Integrated Employment Services Delivery) services adhere to program guidelines, review them annually and propose changes to the coordinator if necessary.

Responsibilities to the Organization:

• Support other Employment Services staff, when necessary, attend meetings, and actively participate in organizational activities.
• Engage in cross-team service coordination, collaboration, and training.
• Represent the agency in the community.
• Actively pursue opportunities to develop job-related skills and knowledge.
• Assist with goal setting for the program and team, contributing to continuous improvement practices.
• Follow policies and procedures outlined in program guidelines and agency policy. Ensure all services provided align with Youth Services Bureau ‘s mission, values, Customer Service Charter, and Staff Code of Conduct

Job Specifications/Qualifications:

(The qualifications are appended to the job description and are not intended to be part of the job description)

• Degree or diploma in social sciences, employment counselling, social work, CCDP certification will be considered as asset
• Two years related client service experience working with public in an employment setting
• Strong knowledge and understanding of current labour market trends, employment support services, vocational training opportunities, employment related web sites and youth and adult learning approaches
• Familiar with Ontario Works and Employment Insurance initiatives
• Excellent verbal and written communication skills in English and French
• Detail and task-oriented with demonstrated self-management and time-management skills
• Excellent customer service skills and proven ability to work effectively in a multi-cultural environment with co-workers, clients, and community partners
• Strong teamwork, cooperation, listening, planning and organizing skills
• Advanced knowledge of Microsoft Office suites and strong digital skills to navigate multiple technology platforms and adapt to evolving technologies.
• Additional language skills will be considered a strong asset (i.e. Somali, Arabic, etc.)
• Experience working in a recruitment or employment support agency considered an asset

Additional Qualifications:

• Successful applicants will be required to provide a clear Criminal Record Check, Vulnerable Sector Check or Broad Police check obtained within the past six (6) months, as a condition of employment with YSB.
• To confirm language proficiency required for this position, successful candidates may be requested to undergo an oral and written assessment conducted by a third-party provider, arranged by YSB. Candidates must meet the minimum required linguistic profile before their employment start date. Formal education may be considered as sufficient demonstration of language proficiency, but is subject to review.

Disclaimer:

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required.

What we offer:

• An opportunity to join a vibrant team and be part of truly meaningful and rewarding work;
• 15 days of annual vacation + 1 personal day;
• 100% YSB-paid group health benefits for qualifying employees;
• Optional Pension plan from Day 1;
• A team where you get to be yourself everyday and where you have the freedom to innovate.

Join us!

If you think this vacancy is a good fit, we would love to hear from you. Please visit the career section of our website to submit your resume and one-page cover letter. Don’t just tell us what we want to hear, tell us your story and why you would make a great addition to our team.

We know applying to a job takes time and thank all candidates for their interest. While we are not able to get back to every candidate, we will ensure shortlisted applicants are aware of their status and will do our best to provide feedback if that can be helpful. Please be advised that although ADP has embedded AI functions YSB does not use this AI function to make hiring decisions. All recruitment decisions including the screening of applications are made by our hiring team, who review each application with care and consideration. We value the individuality and potential of each applicant and strive to create an inclusive hiring experience. If you have any questions about our recruitment practices, we encourage you to reach out to our Talent Acquisition Coordinator.

At YSB, we are committed to building a workforce that reflects the diversity of our community. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from the LGBTQ community and/or people with intersectional identities. Accommodation will be made available for applicants with a disability throughout the hiring process, kindly make your needs known in advance.

All interested candidates are encouraged to apply. In the event a qualified candidate is not found, candidates that do not meet the qualifications indicated on the posting may be considered. Qualified candidates may be contacted at any time throughout the application window, upon the closing date.