Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:
This position provides service to customers, sorts and stocks incoming product, and assists in the ongoing retail operations of a Thrift Store. The role contributes to the broader mission and values of The Salvation Army, upholding standards of service that reflect its spiritual and social commitment to the community.

ACCOUNTABILITIES:
Incumbents may perform all, some, or similar range of duties as below.

• Support delivery of excellent customer and donor service by creating a welcoming environment, responding to inquiries, and accurately completing transactions in accordance with store procedures.
• Open and close the store as required, following established procedures, and help ensure a safe, secure, and compliant work environment.
• Support merchandise flow by replenishing stock, assisting with inventory control, and preparing unsold items for recycling when appropriate.
• Support store presentation through visual merchandising, display setup, and regular upkeep of a clean and organized sales floor.
• Accurately process sales transactions using cash, debit, and credit, while adhering to policies on refunds, voids, and item holds.
• Receive and sort donations, ensuring proper handling, pricing, and storage in line with quality and safety standards.
• May support coordination of daily store activities and assist in scheduling work assignments in the Store Manager’s absence as directed.
• Support onboarding of new staff through on-the-job training as directed.
• Represent the organization in a respectful and professional manner, reflecting the mission and values of The Salvation Army.
• Other related duties as assigned.

CRITICAL RELATIONSHIP MANAGEMENT:
Internal: Ministry Unit leadership, staff, and volunteers.
External: donors, vendors, contractors, clients of ministry unit in person.

MANAGERIAL RESPONSIBILITIES:
Reports directly to the Store Manager.

FINANCIAL AND MATERIALS MANAGEMENT:

• Expected to exercise sound judgment in the use of organizational and personal resources.
• May process sales transactions using cash, debit, and credit, while adhering to policies on refunds, voids, and item holds.
• Responsibilities for safe stock handling.

WORKING CONDITIONS:

This is a permanent full time position.

• Work is typically performed in a store environment with exposure to monotony of work (repetitive tasks).
• Work schedule may vary from week to week and may include different shifts and weekdays/weekends.
• The work requires frequent amount of standing, walking, bending, repetitive lifting, and the ability to lift up to 30 lbs.

EDUCATION AND EXPERIENCE QUALIFICATIONS:
Education, Qualifications and Certifications:

• Completion of High School.

Experience and Knowledge Requirements:

• A minimum of 1 year of related experience.
• An alternative level or combination of education and experience may be acceptable.

Skills and Capabilities:

• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Ability to exercise care and responsibility in handling Salvation Army property and assets.
• Good oral communication skills.
• Good organizational, time management, and prioritization skills.
• Self-directed, reliable, and able to take initiative with minimal supervision.
• Demonstrated ability to work effectively both independently and collaboratively within a team environment.
• Demonstrated patience, understanding, and professionalism in all interactions.
• High level of integrity, confidentiality, and professionalism, with sound judgment and balanced flexibility.

Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion.

Disclaimer:
This job profile is a generic, territory-wide representation of the job class and is intended for informational purposes only. It does not replace or supersede the official job description as defined in the applicable collective agreement. For specific duties, responsibilities, and terms of employment, please refer to the collectively bargained job description.

Compensation:

The target hiring range for this position is $20.07 to $20.07 with a maximum of $20.07.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.caif you have a need for any accommodation and we will be pleased to discuss this with you.