evoabout 14 hours ago

Whistler, British Columbia

$27 - $30/hour

Senior Level

full_time

Top Benefits

Extended Medical Coverage

About the role

Job Type

Full-time

Description evo Purpose: To make life better by building community and igniting the adventurous spirit that lives within us all. evo is leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. This is personified by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. We define success differently than most. Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back, helping to empower underprivileged children is paramount to evos success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together.

The Job Are you driven by purpose, love leading a team, and thrive in an environment where no two days are the same? If so, this might be the adventure you’ve been looking for.

evo Village Sports is a well-established destination for outdoor enthusiasts, offering a wide selection of ski and mountain bike gear, a full-service shop, and a fleet of rental and demo equipment. We’re looking for an experienced Store Manager to lead our talented team and ensure every guest experience is outstanding.

You’ll oversee daily operations across retail, service, and rentals—creating a high-energy, supportive environment where your team can do their best work. We’re seeking a strong leader committed to delivering an immersive, high-quality retail experience that reflects evo’s values and connects with our community.

This role includes recruiting, training, and mentoring staff, as well as working with other evo locations to create a seamless customer experience across the region.

This is your chance to help shape the future of evo Village Sports—leading a team, building relationships, and delivering experiences that leave a lasting impression. If you’re ready to take on a rewarding challenge in a well-established, fast-paced environment, we want to hear from you!

The Perks

• Complimentary Whistler Bike Park Pass (eligibility requirements apply*)
• Complimentary Whistler Blackcomb Spirit Pass (eligibility requirements apply*)
• 40 Hours of Paid Volunteer Time
• Charitable Donation Matching Program
• Extended Medical Coverage (eligibility requirements apply*)
• Employee Discounts and access to exclusive pro deals on top brands
• Time Together Outdoors– ride days, community events, and volunteer activities

Note: Availability of the benefits and perks may be subject to your location, tenure and employment type. The Company reserves the right to alter these benefits and perks in whole or in part at any time.

• Benefit not eligible for seasonal employees must work full-time, and meet the criteria to qualify for benefits.

What You’ll Get To Do Leadership & Culture

• Serve as an approachable, honest, and empathetic leader who embodies evo’s values and fosters a culture of respect and belonging.
• Recruit, hire, train, and retain a diverse team, fostering a safe and supportive space where all employees feel seen, heard, and valued.
• Provide ongoing coaching, performance feedback, and development opportunities.
• Directly manage and support the Rental and Service Leads, guiding departmental goals and ensuring strong cross-functional collaboration.
• Provide staff coverage, support, and guidance to teams at other evo Whistler locations when needed, contributing to regional consistency and shared success.

Operations & Guest Experience

• Oversee the overall performance of the store, ensuring that all departments—retail, rental, service, and guest services—are aligned and delivering a unified, high-quality guest experience.
• Lead the team to exceed key performance indicators (KPIs) and sales targets through operational excellence and consistent execution.
• Ensure evo’s brand standards in visual merchandising, store presentation, and service delivery are upheld.
• Maintain full responsibility for store P&L, managing all expenses within budget and identifying areas for efficiency and growth.

Staffing & Scheduling

• Create and maintain optimized staffing schedules based on traffic patterns and operational needs, balancing labor efficiency with a sustainable team workload.
• Develop monthly labor forecasts across all departments, working with department leads to align staffing with business trends.

Marketing, Community & Communication

• Build and maintain strong relationships within the local community to enhance store outreach, events, and partnerships.
• Collaborate with North America cross-functional partners to execute local marketing initiatives and in-store events that drive traffic, engage the community, and align with evo’s brand purpose.
• Support store-level activations that celebrate and reflect the community we serve, ensuring every event is inclusive and aligned with evo's mission.
• Act as a key liaison between the store and cross-functional teams, clearly communicating goals, updates, and initiatives.
• Monitor and manage guest feedback and reviews, working with department leads to continuously improve the customer experience.

Requirements What You'll Bring to the Team:

• 7+ years of experience leading diverse teams in a fast-paced retail or customer-centric environment, with a proven track record of cultivating high-performing teams and positive store culture.
• 5+ years of successful retail management experience in a complex, multi-channel, or specialty retail environment, with strong financial accountability and operational excellence.
• Demonstrated ability to coach, develop, and motivate staff, offering constructive feedback, setting clear expectations, and fostering individual and team growth.
• Strong organizational and delegation skills, with the ability to prioritize effectively in high-pressure situations and manage multiple responsibilities simultaneously.
• A proactive and calm problem-solver, capable of making sound decisions and navigating challenges with confidence and professionalism.
• Experience managing key retail functions including inventory management, cash handling, merchandising, sales performance, customer service, and loss prevention.
• Proficiency in standard office software (e.g., Microsoft Office Suite) and comfort working with point-of-sale (POS) and scheduling systems.
• Clear and effective communication skills, with a talent for conflict resolution and building trust across teams.
• Passion for creating inclusive, people-first environments that support employee growth, collaboration, and long-term retention.
• High level of financial literacy, with experience managing P&L, labor forecasting, and achieving sales goals.
• Embraces and consistently demonstrates evo’s core values: The Great 8

At evo, we are working to build and nurture a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in the diversity of ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we are working to develop a team that is equally representative of the community we hope to build. While there is more work to be done, we are in the process of evolving our toolset. We are committed to providing the space, support, and resources necessary for each individual to feel heard and valued. If you are interested in contributing your unique voice to our journey, we welcome you to apply! evo is an equal opportunity employer. We believe the participation of individuals of diverse ages, races, religions, cultures, abilities and personalities will add to personal development and organizational success. All employees and potential employees will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, the presence of any mental, physical, or sensory disability, genetic information, gender identity, political ideology, or any other basis prohibited by law. The base wage for this role ranges from $27.00/hr to $30.00/hr. Where you land in that range depends on your skills and experience, and we also factor in internal pay equity. While the full range is listed for this role, we rarely hire at the top of the range, leaving room for professional and financial growth in role. At evo, we continually evolve our pay process and total rewards offerings to ensure pay is fair and easy to understand. While every individual's needs are unique, we are proud to offer a benefits package that has been carefully curated to support both your personal life and professional aspirations. Salary Description

$27.00/hr-$30.00/hr

About evo

Retail

501-1000

We are an outdoor retail and experiences company, focused on providing unique experiences across our locations in Canada, US, and Japan. For over 20 years we have operated evo.com.

We take skiers, snowboarders and mountain bikers to iconic destinations around the world via evoTrip, our group and private travel business. In addition to lodging at The Journeyman Lodge in Whistler, adventure-minded travelers can stay with us at evo Hotel in Salt Lake. We will open evo Hotel Tahoe City in Winter 2024/2025, and evo Hotel Hakuba in Winter 2024.

At the heart of everything we do is our mission to leave a positive impact on communities, by bringing financial and volunteer support to non-profit organizations dedicated to getting underserved kids outdoors. To support this work we have two skateparks, All Together Skate Park Salt Lake, and All Together Skatepark Seattle, where kids lives are positively impacted by the love of skateboarding.