Key Responsibilities:

• Provide superior level support as required by the Management

• Perform general secretarial duties: draft and revise documents, manage correspondence, maintain paper and digital files – including archiving, make photocopies, send faxes, open and follow up on files, maintain calendar, prepare minutes, distributing mail, making deposits, purchasing supplies, etc.

• Receive, screen and transfer telephone calls and correspondence

• Maintain, administer and process changes in the databases; produce reports

• Coordinate meetings and events: send notices and invitations, arrange catering, room bookings, meeting participants, travel and other duties as required; post meeting follow-up as required

• Provide logistical support, as required, for projects and special events

• Create, edit and format a variety of reports, correspondence and documentation

• Create surveys (using Survey Monkey), edit, format and extract reports from surveys to create correlations and data analysis

• Create communication campaigns to various clients and interest groups

• Prepare routine correspondence

• Assist with content creation and management of social networks and e-mail newsletter

• Some web research and report gathering required

• Perform other duties as assigned

Qualifications:

• Advanced written and spoken (English) communication and administrative skills; excellent telephone manner
• Computer literacy including MS Office products: Word, Excel, Outlook, Power Point; experience with mail-merges and with customer or donor databases
• Exceptional time-management, planning and administrative skills
• Ability to organize and prioritize workload
• Demonstrate high level of confidentiality, diplomacy, sound judgment and discretion when dealing with various stakeholders
• Combined four years of full-time work experience and/or higher education
• High degree of energy, self-motivation and flexibility