Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description POSITION PURPOSE SUMMARY:

The Residential Care Worker provides a safe and secure environment for residents and visitors. The role contributes to the broader mission and values of The Salvation Army, upholding standards of service that reflect its spiritual and social commitment to the community.

Accountabilities The incumbent is responsible for the following range of job duties characteristics:

• Monitors the activities of the clients/residents and maintains availability for personal, practical and morale support; may include safe storage and recording of prescribed medications
• Accurately records day-to-day happenings using appropriate methods; maintains logbooks and completes occurrence reports
• Liaises with referral sources and other external agencies as needed (IE: Welfare, police, urgent situations)
• Coordinates client care relating to security issues; may be directly involved in taking random urinalysis, as well as breathalyzer tests with clients, doing bed checks, ensures adherence to check in times and curfews
• May carry out inspection/security checks of property and grounds in accordance with policies and procedures
• Handles the admission, orientation and evaluation of clients’ understanding of rules, ensures ongoing enforcement of policies, which may include client discipline
• May handle finances relating to room rentals and meal tickets, receipting of same
• May serve as reception for shelter
• May prepare or provide simple meals for clients/residents
• Performs other duties as assigned

Note: Not all incumbents perform all of the duties described above but perform a similar range of duties

Critical Relationship Management Internal: Ministry Unit leadership, staff, and volunteers.

External: contractors, vendors, service agencies, community organizations, guests/clients of ministry unit in person.

Managerial Responsibilities

• Reports directly to the Residential Services Supervisor.
• The incumbent is responsible for their own time and effort only. They may demonstrate work methods to new employees, volunteers and or students

Financial And Materials Management The incumbent is involved in minor financial matters regularly or on a relief basis or has responsibility for the wise us of their own resources. They may be authorized to spend, disburse, or collect small amounts of cash. The incumbent has very little input into the annual budget.

Working Conditions

• Work is primarily performed indoors within a ministry unit or facility.
• The role requires standing, walking, bending, and lifting of items up to 40 lbs.
• The performance of the job requires continuously monitoring the environment, monitoring security cameras and attentiveness when interacting with clients and recording information
• The performance of the job requires moderate amounts of keyboarding, and performing walk abouts

The Incumbent Will Work Under The Following Disagreeable Conditions

• Dealing with angry people
• Abusive People
• Verbal abuse
• Isolation
• Work schedule affecting lifestyle
• The incumbent may have little to no travel required
• The incumbent carries a pager/walkie talkie and will work shifts

Exposures To Hazards The job incumbent may be exposed to the risk of minor to moderate injury or illnesses due to:

• Physical attacks by others
• Exposure to infectious diseases
• Exposure to bodily fluids
• Sharp objects
• Other dangerous situations

Added by Winnipeg Centre of Hope

• Potential of physical, verbal and mental abuse within workplace (by participants)
• Potential of exposure to infectious diseases
• Potential of exposure to toxic chemicals
• Potential of exposure to bodily fluids (human waste)
• Potential of sharp and moving objects
• Potential of pressures of timelines
• Potential of objects falling off high shelving
• Potential of slippery or wet surfaces
• Potential of exposure to odors
• Potential of Carpel Tunnel Syndrome

Precautionary Measures The incumbent must take the following precautionary measures (in addition to health and safety rules):

• Universal precautions
• Immunization for Hepatitis B
• Vaccination against Tuberculosis
• Current Certification in First Aid/CPR
• Criminal Police Record Check
• Non-violent crisis intervention training

Added by Winnipeg Centre of Hope

• WHMIS Training
• Adult Abuse Registry Check
• Child Abuse Registry Check
• Driver’s Abstract
• Use of protective gloves
• Use of protective masks (as needed)

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Education And Experience Qualifications Education, Qualifications and Certifications:

The successful job applicant will have completed high school, plus specialized courses of up to six months (Addictions facilities.)

Note: An alternative level of education and experience may be acceptable

Experience And Knowledge Requirements More than three months but less than one year of prior related experience, including experience with frontline work in a social services setting

The Successful Applicant Will Hold/have Addiction Facility – Addictions counselling Courses

See Precautionary Measures

• An alternative level or combination of education and experience may be acceptable.

Skills And Capabilities

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• High level of integrity, confidentiality, and professional ethics, with a balanced sense of fairness and flexibility.
• Adaptability to change and frequent interruptions.
• Ability to work effectively in a team-oriented environment.
• Strong interpersonal and communication skills, including active listening, empathy, and the ability to work effectively with staff, clients, families, volunteers, and visitors from diverse cultural backgrounds.
• Demonstrated patience, understanding, and professionalism in all interactions.

Compensation The target hiring range for this position is $16.25 to $16.25 with a maximum of $16.25.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.