Job Title: Student Support Services

About Us

Academy of Learning Career College (AOLCC) is a leading educational institution dedicated to providing high-quality career-focused education and training to students in Alberta and Manitoba. Our commitment to excellence is reflected in our compliance with education regulations set forth by Alberta Advanced Education and Private Vocational Institutions Regulations and our efforts to facilitate a supportive and inclusive learning environment. We are a team of professionals with high aspirations and positive attitudes who strive to provide the best student experience.

Role Overview

Reporting to the Student Services Manager, Student Services is responsible for enhancing the student experience by providing personalized support and guidance aligned with students' academic and career goals. This position combines administrative responsibilities with direct student engagement and requires strong interpersonal and organization skills.

Student Services collaborates with various departments across the college to support practicum placements and student development initiatives. This role plays a key part in fostering a positive and supportive learning environment, in alignment with the college's core values.

Responsibilities

• Serve as a positive and professional representative of AOLCC.
• Educate students on the importance and details of Student Loan Repayment.
• Monitor students’ progress and academic behavior, proactively intervening as needed through counseling, coaching, and action planning.
• Build and maintain positive community relationships to increase awareness of employers for graduates and attract potential new students.
• Ensure daily reporting of student attendance and progress from facilitators and instructors.
• Maintain accurate and detailed student records, including FOIP/PIPEDA compliance, funding sources, program details, withdrawals, funding freezes, absences, employment opportunities, and all communications.
• Provide timely information and reporting to management as requested.
• Record and analyze KPI data monthly, identifying areas for continuous improvement.
• Coach and instruct students on resume writing, job search strategies, and interview skills.
• Participate in college events such as student appreciation activities, orientations, open houses, graduations, trade shows, and other events as required.

Core Competencies

• Student-Centered Approach: Ability to mentor, coach, and support students to achieve academic and career success.
• Communication Skills: Strong verbal and written communication; able to convey information clearly to students, staff, and community partners.
• Relationship Building: Skilled at establishing and maintaining positive relationships with students, colleagues, employers, and the community.
• Coaching & Career Development: Guides students in resume writing, job search strategies, and interview preparation.
• Adaptability & Initiative: Flexible in responding to changing priorities and proactive in taking action when needed.

Qualifications

• Education: University/college courses are an asset.
• Experience: Three years' experience in counseling, educating, or supporting adults is an asset.
• Proficient with technology (Excel, Word, Power Point)
• Highly proficient communication skills (written and verbal**)**

At AOLCC, we are guided by six key principles that define our work and interactions:

1. Everyday Excellence: Every interaction with our customers contributes to a positive experience. We encourage our team to propose ideas that enhance our overall environment, fostering a productive and supportive workplace for both our team and students.

2. Positive Mindset: We are a team of driven individuals who share a commitment to high standards and a proactive approach.

3. Adaptability: Our competitive edge lies in our ability to swiftly adapt and provide training that meets the evolving needs of the industry.

4. Meaningful Work: We take pride in offering growth opportunities through training and development, supporting the career advancement of our team members with dedication.

5. Commitment to Quality: We strive for excellence in everything we do. At AOLCC, we aim for 100% quality, continually improving processes and accuracy through collaboration and attention to detail.

6. Team Contribution: Every team member plays a role in AOLCC’s growth and success, actively supporting our brand and mission.

Job Types: Full-Time, Contract

Pay: $45,000.00 per year

Work Location: In-person

Benefits:

• Extended Health Care
• On-Site Parking
• Paid Time Off
• RRSP Match

Schedule:

• 8 Hour Shift
• Day Shift
• Monday to Friday

Thank you for your interest in joining the Academy of Learning Career College. We look forward to your application and the possibility of you joining our team!

Accommodation for job applicants with disabilities is available upon request. AOLCC is committed to having our team reflect the community it serves and actively welcomes applicants from diverse and equity-seeking backgrounds. AOLCC endeavors to create and protect a culture of respect and cooperation with all staff and students.