Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

We’re looking for our next Analyst, Mutual Fund, Security Master and Physical Securities. Could It Be You?

The Analyst, Mutual Fund, Security Master, and Physical Securities is responsible for tasks in various subgroups within clearing operations, such as physical security processing, mutual fund clearing and settlement, maintaining security master, and other tasks as assigned. The position monitors, audits and measures in-house processes and third-party services against SLA’s and regulatory obligations, then reports on the results.

They act as the first and primary point of contact for outsourced back office staff. They foster positive and productive relationships internally and with third parties, and they work collaboratively with all parties to effectively resolve issues.

Need more details? Keep reading…

In this role, responsibilities include but are not limited to:

Precious Metals

• Review and book precious metals trades received from the Trade Desk and dealers.
• Review and process all precious metals withdrawal requests received from clients.
• Charge monthly storage fees to client accounts.
• Act as the main contact for the Product Support team and all administrative requests.
• Update daily house price for all precious metals.
• Administration/reconciliation of precious metals.

Mutual Funds

• Reconcile breaks from BPS (Broadridge) and Fundserv, contact other fund companies to understand the breaks, and resolve the issues.
• Add Mutual Fund to the system (ZMFS, ZMFR) in case of rejection notification for buy/redemption of funds.
• Point of contact for other Mutual Funds companies, assist in resolution and dispute in case of early redemption.
• Assist and resolve mutual fund trade related issues.
• Reconcile Manual funds on a monthly basis with Broadridge.
• Book cheques for Mutual Fund redemption.
• Prepare monthly reports to show the trading volume and forecast possible outcomes.
• Regularly update mutual funds policy and procedure documents.
• Examine and review investment company fund information that contains the fund performance, return, risk rating, and other investment information.
• Monthly focus group meeting with Broadridge; resolving issues and improving system performance.

Security master maintenance (MSD)

• Create private security for bonds, equity, rights and warrants, which may require additional research on financial and investment information about companies, stocks, bonds and other investments.
• Add/update house price for bonds.

Physical Certificates

• Review and book all incoming Canadian, US and foreign physical certificates for new, existing and transferring clients.
• Prepare physical certificates for deposit to depositories (CDS/DTC/APEX).
• Prepare physical certificates for splits and re-registration to transfer agents and/or bond issuers.
• Prepare physical certificates to transfer out (for Transfer Team).
• Return any rejected physical certificates to clients or brokers.
• Review and initiate all DRS and DWAC (Direct Registration Statement / Deposit/Withdrawal at Custodian) deposits and withdrawals for clients
• Remove and clean up all expired securities.
• Book all certificate fees related to requests.
• Conduct and organize a quarterly vault count of physical certificates.
• Maintain an up-to-date log of all physical certificates received for audit.
• Prepare and provide back-ups for yearly audits.
• Other Functions
• GIC and EMP tasks involving purchase, redemption, and transfers.
• Side projects and other tasks, as assigned.

So are YOU our next Analyst, Mutual Fund, Security Master and Physical Securities? You are if you…

• Have 2+ years of relevant work experience, ideally in the financial services industry
• Have excellent communication skills
• Have strong attention to detail and reconciliation skills
• Have a positive attitude and strong client orientation
• Have strong organizational and multitasking capabilities
• Have the ability to work independently in a fast paced environment
• CSI course completion, including: CSC, CPH exam is an asset
• Experience using BPS is preferred

Additional kudos if you…

• Have sound knowledge in one or two areas of Mutual funds, Certificates, GICs, Exempt market products and precious metals
• Have completed the CSI course, including CSC, CPH exam
• Have experience using BPS

Additional Information…

• Please note this role will be required to be in office 3 days a week

Sounds like you? Click below to apply!

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At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.