Bilingual Lease Portfolio Specialist
Top Benefits
About the role
What is the opportunity?
As a Bilingual Lease Portfolio Specialist, you will play a key role in mitigating client, reputational and operational risks related to credit and fulfilment processes, which support RBC Leasing services for vendor and commercial banking relationship clients. You will enhance the client experience, support retention activities and reduce revenue leakage by providing financial solutions in response to client issues and escalations for leasing products.
What will you do?
- Respond to all incoming emails professionally as per established service levels, quality standards and routines ensuring all targets are met
- Provide after sales support to internal and external partners for any contract related details e.g. change of address, request for Bill of Sale, invoice copy, buy out quote
- Coordinate problem resolution with third parties
- Develop in-depth knowledge of organizational products and programs, as well as capabilities of team members within the department
- Use in depth knowledge of product features, systems, policies, procedures and services of RBC Leasing products to identify specific client care problem sources through effective listening, probing, and clarifying, as well as, referring to appropriate department for resolution
- Maintain a proactive approach, ensuring ongoing or recurring problems are documented and investigated, recommend solutions for changes/improvements
- Resolve complex and/or unique issues drawing on past experience and product knowledge, escalating to management as required
- Make outbound calls to internal/external partners to obtain clarification
- Mitigate against revenue leakage by charging respective fees for services
What do you need to succeed?
Must have:
- Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs
- Excellent customer service skills and proven ability to manage conflict through to resolution and seek guidance from manager when needed
- Excellent organizational skills, ability to effectively manage time and priorities, and ability to solve problems by recommending alternatives
- Strong willingness and desire to learn and multi-task and work well within a team and independently
- Detail-oriented and able to understand the terms and conditions of the contracts
Nice to have:
- Knowledge of equipment leasing, financing and ancillary documentation and credit policies
- Understanding of PPSA laws across the country
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
Job Skills
Business, Collaborating, Customer Service, Equipment Leasing, French Language, Leasing, Microsoft Office, Operational Delivery, Process Improvements, Teamwork, Time Management
Additional Job Details
Address:
5575 NORTH SERVICE RD:BURLINGTON
City:
Burlington
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-14
Application Deadline:
2025-12-13
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Bilingual Lease Portfolio Specialist
Top Benefits
About the role
What is the opportunity?
As a Bilingual Lease Portfolio Specialist, you will play a key role in mitigating client, reputational and operational risks related to credit and fulfilment processes, which support RBC Leasing services for vendor and commercial banking relationship clients. You will enhance the client experience, support retention activities and reduce revenue leakage by providing financial solutions in response to client issues and escalations for leasing products.
What will you do?
- Respond to all incoming emails professionally as per established service levels, quality standards and routines ensuring all targets are met
- Provide after sales support to internal and external partners for any contract related details e.g. change of address, request for Bill of Sale, invoice copy, buy out quote
- Coordinate problem resolution with third parties
- Develop in-depth knowledge of organizational products and programs, as well as capabilities of team members within the department
- Use in depth knowledge of product features, systems, policies, procedures and services of RBC Leasing products to identify specific client care problem sources through effective listening, probing, and clarifying, as well as, referring to appropriate department for resolution
- Maintain a proactive approach, ensuring ongoing or recurring problems are documented and investigated, recommend solutions for changes/improvements
- Resolve complex and/or unique issues drawing on past experience and product knowledge, escalating to management as required
- Make outbound calls to internal/external partners to obtain clarification
- Mitigate against revenue leakage by charging respective fees for services
What do you need to succeed?
Must have:
- Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs
- Excellent customer service skills and proven ability to manage conflict through to resolution and seek guidance from manager when needed
- Excellent organizational skills, ability to effectively manage time and priorities, and ability to solve problems by recommending alternatives
- Strong willingness and desire to learn and multi-task and work well within a team and independently
- Detail-oriented and able to understand the terms and conditions of the contracts
Nice to have:
- Knowledge of equipment leasing, financing and ancillary documentation and credit policies
- Understanding of PPSA laws across the country
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
Job Skills
Business, Collaborating, Customer Service, Equipment Leasing, French Language, Leasing, Microsoft Office, Operational Delivery, Process Improvements, Teamwork, Time Management
Additional Job Details
Address:
5575 NORTH SERVICE RD:BURLINGTON
City:
Burlington
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-14
Application Deadline:
2025-12-13
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.