General Posting Information

POSITION:

Transformation & Project Specialist- Surgical Services

DEPARTMENT:

HIS Project, Technology Services

CONDITIONS:

Temporary Full-time for approximately ten (10) months

HOURS:

Approximately 75.0 bi-weekly hours

SHIFTS:

Days

7.5 hours per shift (subject to change)

WAGE RANGE

Scale Minimum Maximum

NONU $48.31 $58.56

POSITION SUMMARY:

Under the direction of the Project Director and Clinical Director of the Health Information System (HIS) Project, the Transformation & Project Specialist plays a key role in supporting organizational change, workflow transformation, and project execution related to the deployment of the Epic system. This role ensures alignment between clinical, operational, and IT teams while focusing on process improvements, stakeholder engagement, and change management strategies. The specialist works closely with project directors, hospital leadership, regional project teams, subject-matter experts (SMEs), and end-users to analyze workflows, track project progress, and support change adoption across the organization.

RESPONSIBILITIES:

• Create change management strategies by identifying potential barriers, developing communication plans, and facilitating user engagement.
• Communicate updates, expectations, and key project developments to all stakeholders. Support the development of FAQs, training content, and end-user guides to assist in adoption efforts.
• Organize and support workgroup meetings, workshops, and readiness sessions. Identify risks and resistance points, proposing mitigation strategies to ensure smooth adoption.
• Assist in the assessment, redesign, and optimization of clinical and operational workflows impacted by Epic.
• Work with stakeholders to ensure that Epic implementation aligns with best practices and hospital objectives. Act as a bridge between clinical and IT teams to ensure smooth transition and minimal disruption.
• Support HIS project planning, timeline tracking, and milestone monitoring. Assist project directors in ensuring project deliverables are met on time and within scope.
• Document project risks, issues, and mitigation strategies, ensuring alignment with overall project goals.
• Collaborate and communicate with leadership, Epic analysts, Atlas application team, subject matter experts, and super users to track progress and resolve implementation challenges.
• Coordinate and support Epic system testing, validation, and troubleshooting during the pre-go-live phase.
• Support the go-live and post-go-live transition, helping users adjust to new workflows.
• Work with super users and leadership to gather feedback and provide system optimization recommendations.
• Other duties as operationally required

EDUCATION & EXPERIENCE REQUIREMENTS::

Undergraduate degree in health-related field. 2+ years of experience in project management, clinical application experience, change management, quality, organizational development, or business transformation. Registered with appropriate governing body or College.

SKILLS REQUIREMENTS:

• Experience in surgical services such as Operating Room, day surgery, and/or Perioperative and post-operative.
• Familiarity with change management methodologies (e.g., PROSCI, ADKAR, Kotter, ITIL, Lean Six Sigma).
• Excellent communication and interpersonal skills to facilitate discussions between technical and clinical teams.
• Strong organizational and problem-solving skills, with the ability to analyze workflows and identify efficiency gaps.
• Ability to handle simultaneous tasks with multiple clients under tight deadlines.
• Demonstrated effective interpersonal, leadership, and communication skills

PREFERRED SKILLS & CERTIFICATIONS:

• Epic implementation knowledge considered an asset
• CAPM or PMP Certification considered an asset
• Certification in PROSCI Change Management considered an asset
• ITIL Certification considered an asset

This posting is for an existing position. Artificial Intelligence will not be used to screen, assess, or select applicants for this position.

Please note that according to the Queensway Carleton Hospital Vaccination Policy, all applicants must be fully vaccinated unless they can provide the proof of a valid medical contraindication or exemption on the basis of protected grounds under the Ontario Human Rights Code in order to be considered for any staff or volunteer opportunities. Upon hiring, applicants must provide the proof of either government issued documentation proving they have been fully vaccinated, or present supporting documentation of a valid medical contraindication or exemption under Ontario Human Rights Code.

Thank you for your continued interest in Queensway Carleton Hospital. We deeply value and celebrate the principles of equity, diversity, inclusion, and belonging, as they are integral to the enrichment of our work environment. We believe that by fostering an inclusive and diverse community, we can achieve our mission of providing exceptional healthcare services to all individuals with compassion and respect. We encourage applicants from all backgrounds to apply. We welcome those who would contribute to the further diversification of our organization including, but not limited to women, racial or ethnic minorities, First Nations, Inuit, and Métis peoples, persons with Disabilities, and 2SLGBTQI+ communities.

At Queensway Carleton Hospital, we are committed to ensuring accessibility and accommodating the needs of all candidates throughout the entire selection process. Our dedicated recruitment team is readily available to assist individuals with any inquiries or concerns regarding accessibility and accommodations at any stage of our recruitment process. We invite you to reach out and let us know how we can best support you. We look forward to welcoming diverse talent into our team and continuing to make a positive impact in the lives of our patients and the communities we serve.