Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters

• SHOP a selection of high-quality Italian, local and homemade products

• LEARN through our classes and our team’s product knowledge

Job Description

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Manager assists with supervising and running the day-to-day operations of the QSR counters.

Reports directly to the Store Operations Manager and supervises the QSR staff of service leads, baristas and sales associates.

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met

• Collaborates closely with the QSR GM and AGM on certain aspects of management including administrative and financial duties

• Trains, motivates, mentors and organizes team members

• Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications

• Monitors inventory, checks orders and distributes supplies as needed throughout the department

• Manages transactions and ensures accurate accounting

• Records shift notes and assists with administrative duties such as scheduling when needed

• Ensures department complies with all quality, health, safety and sanitation standards

• Documents, investigates and resolves employee and guest incidents

• Performs other duties as required or assigned

Qualifications

• High school graduate or equivalent; post-secondary degree preferred
• 2+ years of lead or supervisory experience in food service
• Math skills and ability to handle money accurately
• Strong knowledge of steps of service
• Excellent communication and problem-solving skills
• Knowledge of coffee and coffee production
• Knowledge of Italian cuisine and beverage preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays

• Ability to lift up to 50 pounds

• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

• Ability to operate equipment such as manual espresso machine, drink blender, and cash register

Additional Information

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!