Bilingual (French) Order Fulfillment Coordinator
About the role
Job Summary
IGI is seeking a detail-oriented Order Fulfilment Coordinator to join our Customer Service team. The Order Fulfilment Coordinator is responsible for managing customer contacts and ensuring optimal support for all accounts within a given territory. The Order Fulfilment Coordinator will act as a liaison between the Company's internal departments and the customer base to centralize all communication and information flow and to ensure our customer’s needs are met.
Duties
Manage order fulfillment processes utilizing ERP systems such as AS400 and other warehouse management systems. Coordinate with warehouse teams for order picking, packing, and shipping to ensure accuracy and efficiency. Oversee transportation management systems (TMS) to schedule freight, manage 3PL providers, and optimize delivery routes. Collaborate with procurement teams on sourcing, purchasing, and demand planning to meet inventory needs. Analyze data related to inventory levels, pricing strategies, and demand forecasts to support process improvements. Support shipping & receiving operations, including packaging specifications and materials management. Utilize CMMS for maintenance scheduling of warehouse equipment such as forklifts. Communicate effectively in French and English with suppliers, vendors, carriers, and internal teams to coordinate order processing and resolve issues promptly. Assist in implementing process improvements to enhance warehouse distribution efficiency and reduce costs. Ensure compliance with safety standards during all warehouse activities.
Requirements
Fluency in both French and English is mandatory for effective communication across diverse teams and international partners. Proven experience in warehouse distribution, order fulfillment, or supply chain operations. Familiarity with ERP systems such as AS400 or similar platforms; experience with warehouse management systems (WMS) is preferred. Knowledge of procurement processes, sourcing strategies, freight management, 3PL coordination, and demand planning. Strong data analysis skills to interpret logistics metrics and support process optimization initiatives. Experience with transportation management systems (TMS), shipping & receiving procedures, packaging standards, and materials management. Ability to work collaboratively within cross-functional teams including purchasing, procurement, logistics, and warehouse staff. Prior forklift operation or warehouse experience is a plus but not mandatory. Excellent organizational skills with attention to detail; ability to prioritize tasks effectively in a fast-paced environment. Strong problem-solving skills with a focus on process improvement initiatives aimed at increasing efficiency and reducing costs.
This role is integral to maintaining seamless supply chain operations while supporting continuous improvement efforts within our organization’s logistics functions.
Artificial Intelligence Disclosure
We do not use artificial intelligence (AI) in our hiring process. All applications are reviewed using standardized screening questions to ensure alignment with job requirements.
Vacancy status
This job posting is for an existing vacancy.
Who we Are
The International Group, Inc. (IGI) is recognized as the world's only fully integrated wax producer. IGI is the preferred strategic partner for companies seeking value throughout the entire supply chain. Whether it’s production, quality control, innovation, or research, IGI is committed to delivering the appropriate product to its customers promptly and for every purpose. IGI operates in locations within Canada (Toronto, ON) and the United States (Titusville and Smethport, PA, Oshkosh, WI, Baytown, TX, Richmond, CA, Picayune, MS, Woods Cross, UT, and Evanston, WY. If a progressive, supportive environment sounds like a great place to work and this sounds like the role for you, please apply with your resume. IGI is committed to a diverse workforce as an Equal Opportunity Employer (Women, People with Disabilities, Indigenous Peoples, and Visible Minorities) and aims to maintain an inclusive and equitable workplace where everyone feels valued, respected, and supported.
We thank all interested applicants, however, only those selected for an interview will be contacted. We thank the staffing industry for their interest but ask not to be contacted.
Not the right fit? Search for Bilingual Order Fulfillment Coordinator jobs in Scarborough, Ontario, Canada
About The International Group, Inc.
IGI Wax is the strategic partner of choice for companies who want value across the entire supply chain in the supply of wax, or wax alternative products. From feedstocks, production, to quality control, innovation and research, IGI is dedicated to supplying its customers with the right product at the right time, for every application and market.
Quick Facts About IGI
- We are the world’s only truly dedicated paraffin and microcrystalline wax producer, utilizing internally sourced materials through backward integration to domestic US crude production, and with security of supply and consistent quality. 2: 75 Years of Wax Expertise, including all types of wax, from petroleum, to natural and synthetic waxes, and wax alternative coatings. 3: ISO-9001:2015 Quality Assurance
History of IGI The International Group, Inc. (IGI) has been in the wax business for over 75 years. Originally known as International Waxes Limited, IGI was founded in Toronto, Ontario, Canada, by William Reucassel in 1943, and incorporated in 1945. William Reucassel built Canada’s first solvent de-oiling petroleum wax refinery on a 3-acre piece of property in Agincourt, Canada in 1945. It was at this refinery that an oily by-product of lubricant oil manufacture, called slack wax, was converted into what we now refer to as fully refined paraffin wax.
Today IGI owns and operates a fully integrated supply chain across North America, including unique US waxy crude production, multiple refineries, blend plants, terminals and transloading facilities. Our core competence is interacting and servicing customers with formulated solutions.
At IGI, Our Customers Define Quality
Our customers tell us that they want consistent, quality product at the right time, every time. IGI is committed to this. From an exceptional R&D team and laboratories, experienced Sales and Customer Service Group, advanced manufacturing facilities, and dedicated logistics, IGI has the ability to deliver on our promise.
Similar Jobs
Bilingual (French) Order Fulfillment Coordinator
About the role
Job Summary
IGI is seeking a detail-oriented Order Fulfilment Coordinator to join our Customer Service team. The Order Fulfilment Coordinator is responsible for managing customer contacts and ensuring optimal support for all accounts within a given territory. The Order Fulfilment Coordinator will act as a liaison between the Company's internal departments and the customer base to centralize all communication and information flow and to ensure our customer’s needs are met.
Duties
Manage order fulfillment processes utilizing ERP systems such as AS400 and other warehouse management systems. Coordinate with warehouse teams for order picking, packing, and shipping to ensure accuracy and efficiency. Oversee transportation management systems (TMS) to schedule freight, manage 3PL providers, and optimize delivery routes. Collaborate with procurement teams on sourcing, purchasing, and demand planning to meet inventory needs. Analyze data related to inventory levels, pricing strategies, and demand forecasts to support process improvements. Support shipping & receiving operations, including packaging specifications and materials management. Utilize CMMS for maintenance scheduling of warehouse equipment such as forklifts. Communicate effectively in French and English with suppliers, vendors, carriers, and internal teams to coordinate order processing and resolve issues promptly. Assist in implementing process improvements to enhance warehouse distribution efficiency and reduce costs. Ensure compliance with safety standards during all warehouse activities.
Requirements
Fluency in both French and English is mandatory for effective communication across diverse teams and international partners. Proven experience in warehouse distribution, order fulfillment, or supply chain operations. Familiarity with ERP systems such as AS400 or similar platforms; experience with warehouse management systems (WMS) is preferred. Knowledge of procurement processes, sourcing strategies, freight management, 3PL coordination, and demand planning. Strong data analysis skills to interpret logistics metrics and support process optimization initiatives. Experience with transportation management systems (TMS), shipping & receiving procedures, packaging standards, and materials management. Ability to work collaboratively within cross-functional teams including purchasing, procurement, logistics, and warehouse staff. Prior forklift operation or warehouse experience is a plus but not mandatory. Excellent organizational skills with attention to detail; ability to prioritize tasks effectively in a fast-paced environment. Strong problem-solving skills with a focus on process improvement initiatives aimed at increasing efficiency and reducing costs.
This role is integral to maintaining seamless supply chain operations while supporting continuous improvement efforts within our organization’s logistics functions.
Artificial Intelligence Disclosure
We do not use artificial intelligence (AI) in our hiring process. All applications are reviewed using standardized screening questions to ensure alignment with job requirements.
Vacancy status
This job posting is for an existing vacancy.
Who we Are
The International Group, Inc. (IGI) is recognized as the world's only fully integrated wax producer. IGI is the preferred strategic partner for companies seeking value throughout the entire supply chain. Whether it’s production, quality control, innovation, or research, IGI is committed to delivering the appropriate product to its customers promptly and for every purpose. IGI operates in locations within Canada (Toronto, ON) and the United States (Titusville and Smethport, PA, Oshkosh, WI, Baytown, TX, Richmond, CA, Picayune, MS, Woods Cross, UT, and Evanston, WY. If a progressive, supportive environment sounds like a great place to work and this sounds like the role for you, please apply with your resume. IGI is committed to a diverse workforce as an Equal Opportunity Employer (Women, People with Disabilities, Indigenous Peoples, and Visible Minorities) and aims to maintain an inclusive and equitable workplace where everyone feels valued, respected, and supported.
We thank all interested applicants, however, only those selected for an interview will be contacted. We thank the staffing industry for their interest but ask not to be contacted.
Not the right fit? Search for Bilingual Order Fulfillment Coordinator jobs in Scarborough, Ontario, Canada
About The International Group, Inc.
IGI Wax is the strategic partner of choice for companies who want value across the entire supply chain in the supply of wax, or wax alternative products. From feedstocks, production, to quality control, innovation and research, IGI is dedicated to supplying its customers with the right product at the right time, for every application and market.
Quick Facts About IGI
- We are the world’s only truly dedicated paraffin and microcrystalline wax producer, utilizing internally sourced materials through backward integration to domestic US crude production, and with security of supply and consistent quality. 2: 75 Years of Wax Expertise, including all types of wax, from petroleum, to natural and synthetic waxes, and wax alternative coatings. 3: ISO-9001:2015 Quality Assurance
History of IGI The International Group, Inc. (IGI) has been in the wax business for over 75 years. Originally known as International Waxes Limited, IGI was founded in Toronto, Ontario, Canada, by William Reucassel in 1943, and incorporated in 1945. William Reucassel built Canada’s first solvent de-oiling petroleum wax refinery on a 3-acre piece of property in Agincourt, Canada in 1945. It was at this refinery that an oily by-product of lubricant oil manufacture, called slack wax, was converted into what we now refer to as fully refined paraffin wax.
Today IGI owns and operates a fully integrated supply chain across North America, including unique US waxy crude production, multiple refineries, blend plants, terminals and transloading facilities. Our core competence is interacting and servicing customers with formulated solutions.
At IGI, Our Customers Define Quality
Our customers tell us that they want consistent, quality product at the right time, every time. IGI is committed to this. From an exceptional R&D team and laboratories, experienced Sales and Customer Service Group, advanced manufacturing facilities, and dedicated logistics, IGI has the ability to deliver on our promise.