Desktop Support Specialist
About the role
Overview: We are seeking a hands-on Desktop Support Analyst to join our Victoria-based client on a 6-month, fully onsite contract with strong potential for permanent conversion. This role supports a dynamic, multi-entity environment across aviation, agriculture, and a family office. You’ll provide end-to-end user support to a small but diverse user base, working through tickets while also proactively managing onboarding, offboarding, and device setup.
Provide onsite desktop and end-user support across multiple business entities Manage onboarding and offboarding processes (user provisioning, hardware setup, access management) Configure, deploy, and maintain desktops, laptops, and peripherals Troubleshoot hardware, software, and connectivity issues Handle and prioritize tickets through the Freshservice ticketing system Support and administer Microsoft 365 environment (Exchange, Teams, SharePoint basics) Manage users and access within Active Directory Assist with network-related troubleshooting (Cisco Meraki environment) Maintain documentation and ensure best practices are followed across all entities
Qualifications: 5–7 years of experience in desktop/end-user support Strong experience with Microsoft 365 and Active Directory Familiarity with ticketing systems (Freshservice preferred) Experience supporting network environments (Cisco Meraki is an asset) Proven ability to manage multiple priorities across different business units Strong communication skills and a customer-service mindset Comfortable working fully onsite in a hands-on support role
Nice to Have: Exposure to multi-entity or managed services environments Experience supporting small to mid-sized businesses across different industries
About Robert Half
Robert Half, the world’s first and largest specialized talent solutions firm, connects opportunities at great companies with highly skilled job seekers. We offer contract, temporary and permanent placement solutions for roles in finance and accounting, technology, marketing and creative, legal, and administrative and customer support. Named to Fortune’s World’s Most Admired Companies and 100 Best Companies to Work For® lists and a Forbes Best Employer for Diversity, Robert Half is the parent company of Protiviti®. Robert Half is traded on the New York Stock Exchange (symbol: RHI) and is a member of the S&P 500 index.
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Desktop Support Specialist
About the role
Overview: We are seeking a hands-on Desktop Support Analyst to join our Victoria-based client on a 6-month, fully onsite contract with strong potential for permanent conversion. This role supports a dynamic, multi-entity environment across aviation, agriculture, and a family office. You’ll provide end-to-end user support to a small but diverse user base, working through tickets while also proactively managing onboarding, offboarding, and device setup.
Provide onsite desktop and end-user support across multiple business entities Manage onboarding and offboarding processes (user provisioning, hardware setup, access management) Configure, deploy, and maintain desktops, laptops, and peripherals Troubleshoot hardware, software, and connectivity issues Handle and prioritize tickets through the Freshservice ticketing system Support and administer Microsoft 365 environment (Exchange, Teams, SharePoint basics) Manage users and access within Active Directory Assist with network-related troubleshooting (Cisco Meraki environment) Maintain documentation and ensure best practices are followed across all entities
Qualifications: 5–7 years of experience in desktop/end-user support Strong experience with Microsoft 365 and Active Directory Familiarity with ticketing systems (Freshservice preferred) Experience supporting network environments (Cisco Meraki is an asset) Proven ability to manage multiple priorities across different business units Strong communication skills and a customer-service mindset Comfortable working fully onsite in a hands-on support role
Nice to Have: Exposure to multi-entity or managed services environments Experience supporting small to mid-sized businesses across different industries
About Robert Half
Robert Half, the world’s first and largest specialized talent solutions firm, connects opportunities at great companies with highly skilled job seekers. We offer contract, temporary and permanent placement solutions for roles in finance and accounting, technology, marketing and creative, legal, and administrative and customer support. Named to Fortune’s World’s Most Admired Companies and 100 Best Companies to Work For® lists and a Forbes Best Employer for Diversity, Robert Half is the parent company of Protiviti®. Robert Half is traded on the New York Stock Exchange (symbol: RHI) and is a member of the S&P 500 index.