We are a multi-trade mechanical contractor that focuses on the industrial, commercial, and institutional markets. With over 40 years of experience, we have evolved into a vertically integrated, industry-leading mechanical organization in southern Ontario. We are currently seeking a Customer Service Coordinator to champion the Service team and bring the organization to the next level.

As a customer service coordinator, you are a key element in organizing and managing interactions with customers. Your position requires a deep understanding of customer needs and expectations, as well as the ability to handle various situations with professionalism and empathy. You are responsible for maintaining high standards in terms of service and customer satisfaction, often being the final point of contact to resolve complex problems or delicate situations.

YOUR Responsibilities:

• Communicate effectively with External and Internal Customers
• Set up Service Request(s) from external and internal customers utilizing scheduling software
• Set up Preventative Maintenance Agreements in Operating Software
• Assist the customer service manager with certain aspects of service operations, including scheduling, dispatching, and customer service
• Process Service Technician Service Tickets
• Issue Purchase Orders
• Collaborate with the customer service manager to ensure smooth service delivery
• Identify opportunities when reviewing Service Technicians Work Orders
• Assist in the weekly billing cycle
• Maintain a positive relationship with all parties involved
• Monitor service timelines and ensure on-time service delivery
• Maintain electronic and paper filing system

YOUR Experience:

• Relevant Education in Business Administration, Communication, or a related field
• Experience or knowledge of mechanical systems within the construction industry is considered an asset.
• Strong proficiency in both written and verbal English
• Proven experience as a Customer Service Coordinator or a similar role
• Excellent organizational and time management skills
• Strong interpersonal skills
• Proficiency in Microsoft Office, Sage Service Operations (Sage 300), and Adobe
• Ability to multitask and work well under pressure to meet deadlines
• Observant, thorough, and detail oriented

YOUR SALARY: From $50,000-$55,000 per year depending on experience

YOUR Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Profit sharing
• Tuition reimbursement
• Vision care

Thank you to all applicants in advance. We will be in contact with those selected for an interview.