Quality Improvement Coordinator
About the role
Salary Range
$32.71 - $43.61
FTE
1.0 FTE (full-time no end date)
Start Date
September 29, 2025
Location
Edmonton Community Health Hub North or Physician Clinics
Program Overview
The Quality Improvement Coordinator (QIC) is the point of contact for all non-clinical interactions between the Edmonton North Primary Care Network (PCN) and an assigned group of member primary care providers and the teams they work with at their clinic. This role works in collaboration with all PCN departments to provide the best service to member doctors and their clients.
This role is based out of the Edmonton Health Hub North location and includes travel to clinic offices. This role is eligible for a hybrid work model.
Position
The QIC builds strong relationships with member physicians and clinic staff, increases PCN program awareness and uptake, and ensures all member issues related to the PCN are addressed in a positive, timely manner. Working under the Medical Home model, the QIC employs principles and tools related to quality improvement to assist primary care providers to improve efficiency, access and clinical care delivery in alignment with PCN supported quality improvement initiatives via education, coaching and skills training opportunities.
Report to
Manager, Quality and Community Engagement
Education
- Two (2) to four (4) years of post-secondary education is required
- A Degree in a health or education related discipline is considered an asset (e.g. healthcare related, education, business, communications and marketing)
- A combination of education and relevant experience will be considered
Experience
- Five (5) or more years of relevant experience
- Knowledge, understanding, and skill in delivery of adult learning principles is an asset
- Intermediate to advanced Microsoft Office suite experience (Word, Excel, Outlook, and PowerPoint)
Skills
- Ability to communicate in a clear and concise manner in addition to being able to identify the most appropriate method of communication
- Build trusting relationships with internal and external partners
- Ability to organize time, multi-task and set priorities to meet various deadlines and maintain a flexible schedule
- Able to work with minimal supervision, organizational skills and ability to prioritize
- Strong follow-through and attention to detail
- Strong listening, problem solving and critical thinking skills
Application
Please forward your resume with cover letter via our website: www.enpcn.com/careers
Dated
August 28, 2025
Days/Hours of Work
38.75 hrs/week.
Closing date
September 12, 2025
PLEASE NOTE: Employment is contingent on a successful current Criminal Background Check and References.
The Edmonton North Primary Care Network offers competitive salaries and an excellent benefits program. While we appreciate all interest in our posted positions, only those chosen for an interview are contacted.
Equity and Diversity are essential to our organization. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the Alberta Human Rights Act, including sex, sexual orientation, gender identity or expression, racialization, disability, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
About Edmonton North Primary Care Network
The Edmonton North Primary Care Network (PCN) is made up of doctors and healthcare professionals working together to improve community health. Opened in 2007, Edmonton North PCN is one of 42 Primary Care Networks operating across the province.
Our team of healthcare professionals works with you and your doctor to improve your health. We help you with chronic disease management, mental health struggles, prescription drug use, diet and exercise.
You can access our free services through your family doctor. Ask your doctor if our services are right for you.
Each PCN is shaped by the family doctors who practice in the area and Alberta Health Services (AHS), ensuring they best serve patient needs. The Government of Alberta provides the funding for PCN services. All PCN services are free to patients. •We have cared for thousands of patients since opening in 2007, achieving high satisfaction rates among patients. •Our member doctors report high satisfaction with our programs and services, helping them focus on patient care and increasing their ability to accept new patients. •We manage over 13,000 referrals to specialists each year for the patients of our member doctors. •We are constantly seeking improved links to specialists and enhanced processes to reduce waiting times.
Quality Improvement Coordinator
About the role
Salary Range
$32.71 - $43.61
FTE
1.0 FTE (full-time no end date)
Start Date
September 29, 2025
Location
Edmonton Community Health Hub North or Physician Clinics
Program Overview
The Quality Improvement Coordinator (QIC) is the point of contact for all non-clinical interactions between the Edmonton North Primary Care Network (PCN) and an assigned group of member primary care providers and the teams they work with at their clinic. This role works in collaboration with all PCN departments to provide the best service to member doctors and their clients.
This role is based out of the Edmonton Health Hub North location and includes travel to clinic offices. This role is eligible for a hybrid work model.
Position
The QIC builds strong relationships with member physicians and clinic staff, increases PCN program awareness and uptake, and ensures all member issues related to the PCN are addressed in a positive, timely manner. Working under the Medical Home model, the QIC employs principles and tools related to quality improvement to assist primary care providers to improve efficiency, access and clinical care delivery in alignment with PCN supported quality improvement initiatives via education, coaching and skills training opportunities.
Report to
Manager, Quality and Community Engagement
Education
- Two (2) to four (4) years of post-secondary education is required
- A Degree in a health or education related discipline is considered an asset (e.g. healthcare related, education, business, communications and marketing)
- A combination of education and relevant experience will be considered
Experience
- Five (5) or more years of relevant experience
- Knowledge, understanding, and skill in delivery of adult learning principles is an asset
- Intermediate to advanced Microsoft Office suite experience (Word, Excel, Outlook, and PowerPoint)
Skills
- Ability to communicate in a clear and concise manner in addition to being able to identify the most appropriate method of communication
- Build trusting relationships with internal and external partners
- Ability to organize time, multi-task and set priorities to meet various deadlines and maintain a flexible schedule
- Able to work with minimal supervision, organizational skills and ability to prioritize
- Strong follow-through and attention to detail
- Strong listening, problem solving and critical thinking skills
Application
Please forward your resume with cover letter via our website: www.enpcn.com/careers
Dated
August 28, 2025
Days/Hours of Work
38.75 hrs/week.
Closing date
September 12, 2025
PLEASE NOTE: Employment is contingent on a successful current Criminal Background Check and References.
The Edmonton North Primary Care Network offers competitive salaries and an excellent benefits program. While we appreciate all interest in our posted positions, only those chosen for an interview are contacted.
Equity and Diversity are essential to our organization. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the Alberta Human Rights Act, including sex, sexual orientation, gender identity or expression, racialization, disability, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
About Edmonton North Primary Care Network
The Edmonton North Primary Care Network (PCN) is made up of doctors and healthcare professionals working together to improve community health. Opened in 2007, Edmonton North PCN is one of 42 Primary Care Networks operating across the province.
Our team of healthcare professionals works with you and your doctor to improve your health. We help you with chronic disease management, mental health struggles, prescription drug use, diet and exercise.
You can access our free services through your family doctor. Ask your doctor if our services are right for you.
Each PCN is shaped by the family doctors who practice in the area and Alberta Health Services (AHS), ensuring they best serve patient needs. The Government of Alberta provides the funding for PCN services. All PCN services are free to patients. •We have cared for thousands of patients since opening in 2007, achieving high satisfaction rates among patients. •Our member doctors report high satisfaction with our programs and services, helping them focus on patient care and increasing their ability to accept new patients. •We manage over 13,000 referrals to specialists each year for the patients of our member doctors. •We are constantly seeking improved links to specialists and enhanced processes to reduce waiting times.