About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection, and careers all around the world.

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions, and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.

Job Description

The Retail Brand Manager is responsible for operations of assigned retail locations, ensuring efficient operations of their stores in line with Aramark’s policies, procedures, and client contract. The Manager coordinates the store’s guest services so that staff members and guests experience a positive impression of the facility.

Why work for us?
Work Life Balance
Employee meal discounts
Yearly paid Vacation plus paid STAT Holidays
Health & Dental Benefits
Employer matched pension program
Opportunity for Future Growth
Guaranteed full time hours
Recognition programs

Apply to this job if you:
Demonstrate a passion for guest service and creating exceptional guest experiences
Pride yourself on building relationships with guests and your team
Have strong operational experience
Have a passion for coaching and mentoring and are comfortable delegating tasks
Enjoy leading a diverse team in a fast-paced environment
Are able to engage others and develop high performance within your team

Job Responsibilities

• Work with HR department to hire staff, ensure accurate staffing for events or store, and stay within payroll budget
• Ensure development and training of customer service programs and product knowledge
• Ensure accurate procedures for opening and closing the store, including accountability of cash and credit cards, and security requirements
• Address and resolve any customer issues
• Verify accountability report of financial transactions to include sales and transfers of merchandise to and from the stores
• Lead periodic physical inventories as well as potential count discrepancies
• Maintain effective client and customer rapport for mutually helpful business relationships
• Coordinate Hiring, Layoffs, Terminations
• Coordinate with FSD to meet targets (Revenue, Food, Labour)

Qualifications

• Requires 2-4 years of experience or a combination of education and experience from which comparable knowledge and skills acquired
• Requires a bachelor's degree or equivalent experience in business or another related field
• Familiar with Microsoft Office and Point of Sales systems
• Ability to work a flexible schedule that includes some evenings and weekends
• Strong organizational skills
• Profit and loss (P&L) accountability and /or contract -managed service experience preferred
• Ability to demonstrate excellent customer service using Aramark's standard service mode
• Excel at task delegation and work planning
• Able to organize, compose, and review daily financial reports
• Manage operational standards and team members
• Experience in Scheduling, Staff Positioning, & Conflict Resolution
• Customer service background preferred
• Previous experience in Quick Service, Clearview an asset (TIMS applications/ systems)
• Friendly, positive and outgoing

Education

Minimum 1-2 years experience

Bachelors preferred