Chief Business Analyst
Top Benefits
About the role
Live your ambitions
Chief Business Analyst
Attendance
Hybrid
Job number
27180
Category
Senior Professional
Status: Permanent
Type of Contract
Permanent
Schedule: Full-Time
Full Time / Part Time?
Full-Time
Posting date
22-Jul-2025
Area(s) of interest: Information technology
Location(s): Montreal
A career as a Chief Business Analyst in the Cards and Credit Risk team at National Bank means acting as a liaison between the business teams and the delivery teams.
You act in Agile mode and you are a member of a squad that manages and delivers business and technological projects for different sectors.
This role allows you to have a positive impact on our organization, thanks to your business analysis skills, which contributes to the implementation of new technologies.
Your job
- Lead workshops with multiple stakeholders at various levels and expertise
- Model current and target processes based on the mapping practices in place at the Bank
- Perform high‑level, detailed impact analyses on all angles of the process and with the help of experts
- Apply best practices to identify and draft business requirements (functional, non‑functional, informational, transitional), understand their relationships and ensure their traceability
- Define, identify user test scenarios and support users in the operational transfer
- Make proposals for the change management strategy to the users of the solution.
Your team
IT
IT and Operations, this is more than 5500 experts who work in an agile, proactive and collaborative manner to seize opportunities, stay on the cutting edge of technology and continuously improve processes.
Within the Card and Credit Risk sector, you are part of a large team of 250 colleagues and report to the Senior Delivery Manager. Our team stands out for its strong DNA, which is reflected in team performance at all levels, the ability to innovate in action and the ambition to deliver a major transformation program at NBC: the Evolution of the Credit Card Ecosystem.
We aim to offer you maximum flexibility to promote your quality of life. This is reflected in a hybrid work environment, as well as a flexible and adaptable schedule.
The Bank values continuous development and internal mobility. Our personalized training programs, based on learning in action, allow you to master your craft and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.
Prerequisites
- University degree related to the industry and several years of relevant experience
- Business analysis skills in a technology‑driven ecosystem
- Experience in end‑to‑end business‑process transformation, change management and continuous improvement
- Knowledge of business process improvement and mapping: modeling, BPMN, Lean approach
- Ability to think strategically, analytical, synthesis and communication skills
- Knowledge of Agile methodology (Scrum, Kanban, SAFe) and Atlassian tools (JIRA, Confluence...).
Languages:
English, French
Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.
Skills
- Banking
- Business Impact Analysis
- Business Process Improvement
- Business Process Mapping
- Change Management
- Communication
- Critical Thinking
- Information Analysis
- Organization Skills
- Requirements Management
- Influence others
- Learning Agility
- Resiliency
- Listening
- Meeting facilitation
Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting‑edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier‑free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?
Come live your ambitions with us!
Why work at National Bank?
For an environment that supports your career path
There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on‑the‑job learning and training, co‑development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.
For an inclusive and diverse environment
We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?
Come live your ambitions at National Bank - YouTube
Photo image of National Bank of Canada
National Bank of Canada
2.66 66K subscribers
Come live your ambitions at National Bank
National Bank of Canada
More videos
About National Bank of Canada
At National Bank, we believe in the potential of each individual, and that even the smallest gestures can make a big difference. When we help others accomplish their projects, we help empower them and the community at large.
We try to make a difference through innovation, but above all, by putting people first. By taking the time to listen and letting our actions speak for themselves. By remaining bold and passionate. By developing lasting relationships as partners and allies.
Together we can achieve great things and create a positive impact.
Want to learn more about us?
For advice on your personal finances, visit: nbc.ca/advice For advice on your business, visit: nbc.ca/business For career opportunities, visit: jobs.nbc.ca For all the latest news, visit: nbc.ca/news
By clicking "Follow" above, you may receive communications from National Bank, either in your LinkedIn inbox or by other means via LinkedIn, about products and services that could interest you. Learn more at: www.nbc.ca/socialnetworks.
Chief Business Analyst
Top Benefits
About the role
Live your ambitions
Chief Business Analyst
Attendance
Hybrid
Job number
27180
Category
Senior Professional
Status: Permanent
Type of Contract
Permanent
Schedule: Full-Time
Full Time / Part Time?
Full-Time
Posting date
22-Jul-2025
Area(s) of interest: Information technology
Location(s): Montreal
A career as a Chief Business Analyst in the Cards and Credit Risk team at National Bank means acting as a liaison between the business teams and the delivery teams.
You act in Agile mode and you are a member of a squad that manages and delivers business and technological projects for different sectors.
This role allows you to have a positive impact on our organization, thanks to your business analysis skills, which contributes to the implementation of new technologies.
Your job
- Lead workshops with multiple stakeholders at various levels and expertise
- Model current and target processes based on the mapping practices in place at the Bank
- Perform high‑level, detailed impact analyses on all angles of the process and with the help of experts
- Apply best practices to identify and draft business requirements (functional, non‑functional, informational, transitional), understand their relationships and ensure their traceability
- Define, identify user test scenarios and support users in the operational transfer
- Make proposals for the change management strategy to the users of the solution.
Your team
IT
IT and Operations, this is more than 5500 experts who work in an agile, proactive and collaborative manner to seize opportunities, stay on the cutting edge of technology and continuously improve processes.
Within the Card and Credit Risk sector, you are part of a large team of 250 colleagues and report to the Senior Delivery Manager. Our team stands out for its strong DNA, which is reflected in team performance at all levels, the ability to innovate in action and the ambition to deliver a major transformation program at NBC: the Evolution of the Credit Card Ecosystem.
We aim to offer you maximum flexibility to promote your quality of life. This is reflected in a hybrid work environment, as well as a flexible and adaptable schedule.
The Bank values continuous development and internal mobility. Our personalized training programs, based on learning in action, allow you to master your craft and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.
Prerequisites
- University degree related to the industry and several years of relevant experience
- Business analysis skills in a technology‑driven ecosystem
- Experience in end‑to‑end business‑process transformation, change management and continuous improvement
- Knowledge of business process improvement and mapping: modeling, BPMN, Lean approach
- Ability to think strategically, analytical, synthesis and communication skills
- Knowledge of Agile methodology (Scrum, Kanban, SAFe) and Atlassian tools (JIRA, Confluence...).
Languages:
English, French
Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.
Skills
- Banking
- Business Impact Analysis
- Business Process Improvement
- Business Process Mapping
- Change Management
- Communication
- Critical Thinking
- Information Analysis
- Organization Skills
- Requirements Management
- Influence others
- Learning Agility
- Resiliency
- Listening
- Meeting facilitation
Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting‑edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier‑free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?
Come live your ambitions with us!
Why work at National Bank?
For an environment that supports your career path
There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on‑the‑job learning and training, co‑development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.
For an inclusive and diverse environment
We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?
Come live your ambitions at National Bank - YouTube
Photo image of National Bank of Canada
National Bank of Canada
2.66 66K subscribers
Come live your ambitions at National Bank
National Bank of Canada
More videos
About National Bank of Canada
At National Bank, we believe in the potential of each individual, and that even the smallest gestures can make a big difference. When we help others accomplish their projects, we help empower them and the community at large.
We try to make a difference through innovation, but above all, by putting people first. By taking the time to listen and letting our actions speak for themselves. By remaining bold and passionate. By developing lasting relationships as partners and allies.
Together we can achieve great things and create a positive impact.
Want to learn more about us?
For advice on your personal finances, visit: nbc.ca/advice For advice on your business, visit: nbc.ca/business For career opportunities, visit: jobs.nbc.ca For all the latest news, visit: nbc.ca/news
By clicking "Follow" above, you may receive communications from National Bank, either in your LinkedIn inbox or by other means via LinkedIn, about products and services that could interest you. Learn more at: www.nbc.ca/socialnetworks.