About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. As a part of the Travel and Loyalty Platforms group, the Product Owner, Travel Platforms will collaborate with internal stakeholders and vendors to ensure our technology delivers on the overall experience, design, and product vision for Travel and Loyalty products. This will include working with a variety of other branches within Air Canada, such as IT, Digital, Tax, Legal, Marketing, Aeroplan, Call Centre and others, to extract and translate their business needs and objectives into actionable requirements for our technology vendors. This position will be based in Montreal or Toronto and reports to the Product Manager, Travel Platforms. Responsibilities: Act as a subject matter expert and “go to” person for Air Canada’s Loyalty platforms, with a particular focus on the Travel platforms. Lead the optimization of Travel products to maximize customer interaction and conversion. Act as the primary point of contact for external vendors to ensure requirements are properly executed, proper change and issue management processes are followed, and leadership is regularly updated. Collaborate with external vendors to ensure their product roadmap incorporates Air Canada’s and Aeroplan’s needs and specifications. Prioritize and manage the product backlog, ensuring requirements and acceptance criteria are well-refined and aligned with the strategic roadmap. Oversee the user acceptance criteria and testing for Travel and Loyalty platform releases and deliveries. Collaborate with the UX/UI design team to create mockups, prototypes, and user stories that effectively communicate design concepts and requirements. Collaborate with internal Air Canada stakeholders, such as Brand, Marketing, Legal, Finance, Call Centre, Fraud, IT, and Currency Management, to ensure that their needs and objectives are represented as it relates to the Non-Air Travel loyalty and travel technologies. Collaborate with Product Owners and Product Managers in cross-functional teams, such as eCommerce, Digital and Currency Management teams, to align respective product backlogs, ensure successful technical implementation and account for dependencies. Lead initiatives for new ways of working together with internal Air Canada stakeholders using new processes and tools. Conduct market research to identify trends and opportunities for innovation. Recommend and implement enhancements to deliver a world class experience in Air Canada’s loyalty program. Stay attuned to customer sentiment via feedback forms, call listening, surveys, and member usability testing to understand member pain points and anticipate their needs. Coordinate campaigns with Marketing and support larger over-arching campaigns. Track key performance indicators (KPIs) and trends for Travel and Loyalty Products. Support leadership on Program and Roadmap planning. Support leadership with financial budget and outlook exercises.
Bachelor's degree in business, marketing, or a related field. 3+ years of business analysis or product management experience Proven ability to work in both Agile and waterfall projects Proven ability to work cross-functionally, communicate succinctly, gain consensus and handle complex deliverables Strong relationship management skills Proactive and self-directs work; experience handling multiple time-critical and commercially sensitive projects Ability to link strategic business needs and technical requirements, using a creative and innovative mindset Ability to provide clear and effective communication both in technical and business terms Experience or strong knowledge of the travel industry strongly preferred Knowledge of Air Canada or airline industry strongly preferred Loyalty experience a plus, but not required Conditions of Employment: Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest. Linguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
Not the right fit? Search for Product Owner, Travel Platforms jobs in Toronto, Ontario, Canada
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
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Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.
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About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. As a part of the Travel and Loyalty Platforms group, the Product Owner, Travel Platforms will collaborate with internal stakeholders and vendors to ensure our technology delivers on the overall experience, design, and product vision for Travel and Loyalty products. This will include working with a variety of other branches within Air Canada, such as IT, Digital, Tax, Legal, Marketing, Aeroplan, Call Centre and others, to extract and translate their business needs and objectives into actionable requirements for our technology vendors. This position will be based in Montreal or Toronto and reports to the Product Manager, Travel Platforms. Responsibilities: Act as a subject matter expert and “go to” person for Air Canada’s Loyalty platforms, with a particular focus on the Travel platforms. Lead the optimization of Travel products to maximize customer interaction and conversion. Act as the primary point of contact for external vendors to ensure requirements are properly executed, proper change and issue management processes are followed, and leadership is regularly updated. Collaborate with external vendors to ensure their product roadmap incorporates Air Canada’s and Aeroplan’s needs and specifications. Prioritize and manage the product backlog, ensuring requirements and acceptance criteria are well-refined and aligned with the strategic roadmap. Oversee the user acceptance criteria and testing for Travel and Loyalty platform releases and deliveries. Collaborate with the UX/UI design team to create mockups, prototypes, and user stories that effectively communicate design concepts and requirements. Collaborate with internal Air Canada stakeholders, such as Brand, Marketing, Legal, Finance, Call Centre, Fraud, IT, and Currency Management, to ensure that their needs and objectives are represented as it relates to the Non-Air Travel loyalty and travel technologies. Collaborate with Product Owners and Product Managers in cross-functional teams, such as eCommerce, Digital and Currency Management teams, to align respective product backlogs, ensure successful technical implementation and account for dependencies. Lead initiatives for new ways of working together with internal Air Canada stakeholders using new processes and tools. Conduct market research to identify trends and opportunities for innovation. Recommend and implement enhancements to deliver a world class experience in Air Canada’s loyalty program. Stay attuned to customer sentiment via feedback forms, call listening, surveys, and member usability testing to understand member pain points and anticipate their needs. Coordinate campaigns with Marketing and support larger over-arching campaigns. Track key performance indicators (KPIs) and trends for Travel and Loyalty Products. Support leadership on Program and Roadmap planning. Support leadership with financial budget and outlook exercises.
Bachelor's degree in business, marketing, or a related field. 3+ years of business analysis or product management experience Proven ability to work in both Agile and waterfall projects Proven ability to work cross-functionally, communicate succinctly, gain consensus and handle complex deliverables Strong relationship management skills Proactive and self-directs work; experience handling multiple time-critical and commercially sensitive projects Ability to link strategic business needs and technical requirements, using a creative and innovative mindset Ability to provide clear and effective communication both in technical and business terms Experience or strong knowledge of the travel industry strongly preferred Knowledge of Air Canada or airline industry strongly preferred Loyalty experience a plus, but not required Conditions of Employment: Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest. Linguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
Not the right fit? Search for Product Owner, Travel Platforms jobs in Toronto, Ontario, Canada
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
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Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.