Community Administrator

At Regional Group, we're not your typical real estate company – we are driven by our mission of enriching communities and creating places where people thrive. We are innovators, leaders, and trailblazers with over six decades of experience shaping the real estate landscape in the National Capital Region. As a fully vertically integrated real estate company, we bring together expertise in development, construction, asset management, and property operations to deliver exceptional value and experiences. Through our homebuilding division, eQ Homes, we continue to set the standard in home innovation and sustainable living With a $5+ billion pipeline of commercial, mixed-use, and residential projects across Ontario and Quebec, and a management portfolio exceeding 2.9 million square feet of commercial space and 2,000 residential units. With this legacy as our foundation, we strive to be the real estate company of choice for our customers, partners, and communities.

At Regional Group, we believe our people are our greatest strength and foster a culture of lifelong learning, fearless innovation, and integrity. We strive to elevate the ordinary into the extraordinary—through our projects, our decisions, and our impact on the communities we serve. Passion drives everything we do, inspiring us to deliver our best work and turn challenges into opportunities.

About the Role

As a Community Administrator, you’ll play a key role in ensuring the seamless day‑to‑day operations of our residential communities while helping foster positive resident experiences. Supporting the Property Manager, you’ll be a central point of coordination for tenant relations and administrative processes. This role is ideal for someone who is highly organized, service‑oriented, and thrives in a collaborative environment where attention to detail and proactive communication make a meaningful impact. Through your work, you’ll help bring Regional Group’s commitment to operational excellence, community connection, and resident care to life.

Key Responsibilities:

General Administration:

• Provide reception-related duties such as answering daily resident or public phone calls and emails and providing a positive first impression of the community and office.

• Provide general office administrative support to Community Manager.

• Perform audits of Tenant and Building filing systems, both physical and server files, including security procedures updated internal contact information.

• Perform audits on the Yardi database to maintain accurate resident and maintenance files, and submit monthly checklists to the Community Manager.

• Coordinate vacant apartment’s turn schedule with maintenance, reviews progress, and updates calendar with Make Ready dates.

• Manage vendor scheduling for non-maintenance services such as final cleaning, common area upkeep, and technology services.

• Organize and schedule meetings with vendors or contractors for building reviews and proposal preparations.

Tenant Relations:

• Prepare and distribute tenant notices, adhering to proper legal notice requirements.

• Represent Regional Property Services Inc. and assigned properties for Landlord/Resident.

• Board interactions alongside the Community Manager(s).

• Manage social media to remain in touch with residents and the greater community.

• Work with Community Manager to coordinate resident events and other marketing/social functions.

• Prepare lease agreements and conduct screenings for prospective residents, as directed by the Community Manager.

Financial and Reporting:

• Create Purchase Orders and/or vendor contracts as directed.

• Work with Community Manager and Accounting on financial tasks as directed.

• Locate, update, and submit all requested reporting from all sources (Yardi, market surveys, resident surveys, etc.)

• Perform other related Property Management duties as required.

About you

• Minimum of 1-3 years of experience in an administrative or similar position.

• Excellent verbal and written communication skills, bilingualism is an asset.

• Ability to prioritize tasks, stay organized, and multitask effectively in a fast-paced environment.

• Mature approach with an attention to detail is required.

• Knowledge of Yardi is an asset.

• Working knowledge of Microsoft Office 365 (Word, Excel, PowerPoint, Teams).

• Strong customer service orientation, an engaging and positive attitude towards colleagues and tenants.

Why Join Us:

Join a values driven culture:

• People

  • We believe our people are our greatest strength. We encourage our people to pursue lifelong learning, share new perspectives, and empower them to challenge fearlessly in the pursuit of going a level above and doing the right thing.

• Elevate

  • We strive to elevate the ordinary into the extraordinary in every action, every decision, and every community. We look for opportunities to go a level above, to elevate and evolve, encouraging innovation to consistently surprise and delight our stakeholders.

• Passion

  • Passion drives our commitment to deliver our best work for the communities we serve. With love for what we do, we naturally go a level above, see obstacles as opportunities, and let our passion fuel our ambition to be the best.

• We are actively pursuing portfolio growth opportunities, ensuring continuous development and advancement.

• We take pride in shaping real estate in Ottawa for over 60 years.

• Enjoy competitive pay and incentives.

This position is to fill one (1) existing vacancy. The salary range for this role is $42,000 – $50,000/year.

Regional Group**is an equal-opportunity employer dedicated to creating an inclusive and accessible workplace environment. We are committed to cultivating a workforce that mirrors the diversity of our community, including individuals with disabilities. If you require accommodation or support during any stage of our recruitment and selection process, we will collaborate with you to address your needs.