We are seeking a highly motivated and experienced Vice President of Operations to ensure our business runs smoothly and efficiently. The ideal candidate will have a strong background in operations management, excellent leadership skills, and the ability to implement effective processes that enhance productivity. This role is crucial in driving operational excellence and supporting the overall strategic goals of the organization.

Compensation:

$68.50 - $70 per hour - To be negotiated

Responsibilities:

MRO Commercial Strategy & Execution

• Develop and implement commercial strategies aligned with the company’s business goals.
• Develop and implement procurement strategies for the organization.
• Lead pricing strategy and structure proposals for customer maintenance contracts, component repairs, and overhaul services.
• Conduct market analysis to identify trends, customer needs, and opportunities for growth.

Aircraft Leasing Commercial Strategy & Execution

• Oversee the acquisition and preparation of aircraft for the leasing fleet, including market research, negotiations, and purchasing.
• Lead negotiations for aircraft leasing to customers, including contracts, insurance, and renewals.
• Maintain leasing fleet efficiencies, including engine & propeller supply, customer satisfaction, and support.

Contract Management & Negotiation

• Prepare, review, and negotiate customer contracts, service level agreements (SLAs), and work packages.
• Ensure compliance with legal, regulatory, and internal requirements in all commercial agreements.
• Monitor contract performance and resolve commercial disputes or issues.

Customer Relationship Management

• Serve as the primary commercial point of contact for key clients and strategic partners.
• Manage customer expectations through effective communication, issue resolution, and proactive engagement.
• Collaborate with customer support and production teams to ensure high service satisfaction.

Financial & Business Planning

• Forecast revenue and margin performance based on current contracts and pipeline.
• Prepare and present commercial performance reports to senior leadership.
• Identify and implement cost-saving or revenue-enhancing initiatives.

Team Leadership & Cross-functional Coordination

• Lead and mentor the commercial operations team, ensuring alignment with company objectives.
• Coordinate closely with production, planning, engineering, procurement, and quality departments.
• Promote a culture of continuous improvement and customer focus.

Sales & Business Development Support

• Support the sales team in business development efforts, proposals, and bid submissions.
• Attend industry conferences, trade shows, and customer meetings to represent the organization.
• Provide input into product and service development based on market needs.

Qualifications:

• Education Requirements: Master’s Degree – Business administration and management
• Language Requirements: English
• Experience: Minimum of 15 years of experience in commercial roles within the Aviation or MRO Industry
• Terms of Employment: Permanent, full-time (40 hours per week)
• Start date: As soon as possible
• Employment Conditions: In-office position. There is no option to work remotely.

Work Settings:

• Business Services
• Transportation, communication, and utilities
• Aircraft Manufacturing
• Commercial Aviation

Transportation/ Travel information: No transportation is available

Experience and Specialization

Computer and technology knowledge

• MS Windows
• MS PowerPoint
• MS Excel
• MS Outlook
• MS Word
• MS Access

Areas of work experience

• Product Development
• Strategic Planning
• Marketing
• Management and Supervision

Area of specialization

• Market research
• Project management
• Process improvement
• Strategy
• Communications

Personal Suitability:

• Accurate
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Interpersonal awareness
• Team player
• Time management
• Leadership
• Flexibility
• Organized
• Ability to multitask
• Client focus

Security and safety:

• Criminal record check
• Reference required

Work conditions and physical capabilities:

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Strategic thinking
• Commercial acumen
• Leadership & Team Development
• Customer focus
• Negotiation & Influence
• Cross-functional collaboration
• Results Orientation

ADDITIONAL INFORMATION:

Compensation: Please note that the wage will be subject to the prevailing wage in AB for NOC 00015 at the time of hiring.

About Company

Rocky Mountain Aircraft is a privately owned family operated aircraft maintenance organization with over 40 years in business. Specializing in the DeHavilland Twin Otter aircraft, we have a well-earned reputation for providing exceptional service, unparalleled experience, and comprehensive solutions to customers worldwide. Our services include, aircraft leasing and sales, maintenance, avionics, engineering, product design and approvals.

We offer a great work environment and comprehensive benefits, not to mention the satisfaction of knowing you’re working for a company recognized world-wide as a leader in its field.