Referral Officer, Central Referral Office
About the role
Referral Officer, Central Referral Office
The Opportunity
The Referral Officer is the first point of entry for all surgical referrals within IWK. The Referral Officer builds trust with the referring/receiving providers, patients, and families to ensure they have the confidence that all referrals will be managed appropriately and expeditiously. The Referral Officer must have advanced skills in communication, priority setting, organization, judgement, collaboration, and coordination. Due to the critical nature of this role, attention to detail is required to ensure a) appropriate review and routing of referrals and b) all relevant patient care information is available to facilitate the consult visit? (consult visit) with the clinician regarding the discussion of treatment options.
Hours of Work
8am to 4pm
Your Qualifications
- Grade 12 required
- Graduate of a recognized Office Administration, Business or Secretarial Program, or equivalent combination of education and/or experience required
- Two (2) years' related experience required
- Organize the day‑to‑day operations of the central intake office
- Receive, analyze, and prioritize referrals based on urgency and/or specific directions
- Receive telephone calls regarding referral wait times and status
- Collect contact information, track information in a database, coordinate appointments, and pass along relevant information to the physicians
- Provide general information and listen in a compassionate and supportive manner regarding the patient’s fears and anxieties, and redirect to the appropriate member of the team
- Performs other administrative duties related to the central intake of peri‑operative services
- Order supplies, organize correspondence and forms
- Perform other related duties as required
- Competencies in other languages are an asset
Thank you for your interest in IWK Health.
This is an Admin Professionals bargaining unit position. Preference is given to bargaining unit of employees for unionized positions.
An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.
About Nova Scotia Health Authority
We are Nova Scotia Health. We are rural and urban. We are in hospitals, health centres and community. We serve individuals and communities from Yarmouth to Cape Breton, from Amherst to Halifax, and everything in between.
We are researchers and learners, looking for new ways to prevent and treat disease and maintain health. We are partners – with community groups, schools, government, foundations and auxiliaries, community health boards and, most importantly, with you.
Most of all, we are a community of caring, compassionate people who care deeply about health, healing and learning. Together with you, we will create a healthier Nova Scotia.
Mission: Working together to achieve excellence in health, healing and learning
Vision: Healthy people, healthy communities – for generations
Referral Officer, Central Referral Office
About the role
Referral Officer, Central Referral Office
The Opportunity
The Referral Officer is the first point of entry for all surgical referrals within IWK. The Referral Officer builds trust with the referring/receiving providers, patients, and families to ensure they have the confidence that all referrals will be managed appropriately and expeditiously. The Referral Officer must have advanced skills in communication, priority setting, organization, judgement, collaboration, and coordination. Due to the critical nature of this role, attention to detail is required to ensure a) appropriate review and routing of referrals and b) all relevant patient care information is available to facilitate the consult visit? (consult visit) with the clinician regarding the discussion of treatment options.
Hours of Work
8am to 4pm
Your Qualifications
- Grade 12 required
- Graduate of a recognized Office Administration, Business or Secretarial Program, or equivalent combination of education and/or experience required
- Two (2) years' related experience required
- Organize the day‑to‑day operations of the central intake office
- Receive, analyze, and prioritize referrals based on urgency and/or specific directions
- Receive telephone calls regarding referral wait times and status
- Collect contact information, track information in a database, coordinate appointments, and pass along relevant information to the physicians
- Provide general information and listen in a compassionate and supportive manner regarding the patient’s fears and anxieties, and redirect to the appropriate member of the team
- Performs other administrative duties related to the central intake of peri‑operative services
- Order supplies, organize correspondence and forms
- Perform other related duties as required
- Competencies in other languages are an asset
Thank you for your interest in IWK Health.
This is an Admin Professionals bargaining unit position. Preference is given to bargaining unit of employees for unionized positions.
An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.
About Nova Scotia Health Authority
We are Nova Scotia Health. We are rural and urban. We are in hospitals, health centres and community. We serve individuals and communities from Yarmouth to Cape Breton, from Amherst to Halifax, and everything in between.
We are researchers and learners, looking for new ways to prevent and treat disease and maintain health. We are partners – with community groups, schools, government, foundations and auxiliaries, community health boards and, most importantly, with you.
Most of all, we are a community of caring, compassionate people who care deeply about health, healing and learning. Together with you, we will create a healthier Nova Scotia.
Mission: Working together to achieve excellence in health, healing and learning
Vision: Healthy people, healthy communities – for generations