RESA Powerabout 8 hours ago

Vaughan, Ontario

Mid Level

full_time

About the role

Position Summary Under the direction of the General Manager or other location management, the Administrative Assistant is a customer service focused position that provides administrative support for the facility to ensure the office is operating effectively and efficiently.

Job Responsibilities

• Responsible for opening the facility daily and preparing it for business. Unlock doors, turn on lights, turn on electronics (copier), etc.
• Acts as the first point of contact for the facility. Answers phone calls and greets visitors; answers individual question and/or directs the individual to the proper department/person.
• Provide high level internal and external customer service by answering questions, completing administrative tasks and support in a timely, efficient manner.
• Schedule and/or coordinate set up, scheduling of training, meetings, luncheons, tours, appointments, etc. for General Manager and facility as needed
• Responsible for setting up new vendors as per company policy and procedure as directed.
• Assist operations and other departments by completing maybe included but not limited to:
• Responsible for setting up new customers as per company policy and procedure.
• Open jobs in the system by utilizing customer work order or customer purchase order.
• Verifies completed is ready to bill and shipping information is in the system for PO.
• Completes job cost analysis for specified job(s) as assigned.
• Responsible for data entry and maintenance in the company’s Customer Relationship Management System (CRM) to include:
• Assisting with gathering information for the team to assist HR, Accounting, Safety and/or other Company or Customers.
• Observe all safety rules and Best Practices; Follow all company policies and procedures.
• May be required to complete reports in Excel, Word or other company sponsored programs as assigned.
• Demonstrate a continual effort to improve operations, decrease turnaround times, streamline work processes and work cooperatively with other departments to provide a quality and seamless operation.
• Perform filing both electronically and paper.
• Clerical support for quote and final report preparation for customers.
• Minor cleaning if needed in between scheduled cleaner visits.
• Completes other duties as assigned.

Required Experience And Qualifications

• High School diploma or GED and 1 year of a mix of education and experience.
• Strong MS office skills; CRM- customer relationship software experience a plus.
• Strong written and verbal communication skills
• Demonstrated Customer Service skills
• Able to work independently; Able to organize, plan and prioritize work
• Problem Solving skills

Who we are! CSL, a RESA Power Company, is a dynamic people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Our Mission Ensure reliable and safe mission-critical power across our customer's electrical infrastructure lifecycle.

Our Vision To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

Core Cultural Competencies We do it right

• We pride ourselves on our integrity and expertise. We don't cut corners.
• You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
• You conduct yourself professionally, ethically, and honestly.
• You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
• You are on time and preplan time off.
• You produce a quality product.

We are customer driven

• Our number one concern is our customers and our long-term relationships with them prove or dedication.
• You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
• You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.

We focus on growth

• We are dedicated to growing the company and our employees.
• You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.
• You seek out new assignments and assume additional duties.
• You seek to expand your abilities (certifications, continuing ED, OTJ experience, etc.).

We solve problems

• Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
• You efficiently and thoroughly complete assignments.
• You perform work assignments independently.
• You propose new ideas and find better ways of doing things.

We get is done

• We are efficient, reliable and non nonsense. We work hard, but we also play hard.
• You follow through on commitments in a timely way.
• You produce easily understandable and accurate reports that meet customer and/or Company expectations.
• You actively listen. You seek advice and help as appropriate.
• You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.)

We build strong relationships

• Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family.
• We collaborate with each other and our customers.
• You collaborate to create the best solutions for each other and our customers.
• You build strong relationships within the team, across RESA departments, locations and with customers and vendors.

Additional Information Travel: up to 25% Travel - will primarily be regional with nationwide travel as needed.

Physical Demands: Occasionally lifting 25lbs. Position sits completing computer and phone work.

CSL, a RESA Power Company is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status

About RESA Power

Appliances, Electrical, and Electronics Manufacturing

201-500

RESA Power is your ONE-STOP for all of your power needs.

RESA Power is the premier national provider of mission-critical solutions for electrical power systems to address system safety, reliability, operability, and efficiency. We have provided electrical solutions to thousands of companies throughout the United States and Canada on both a routine and a 24/7/365 basis since 2003.

We are the experts in servicing major power distribution and control equipment and have one of the largest inventories of vintage and hard-to-find components in the industry. Partnering with RESA Power enables you to extend the life of your power distribution and control equipment through utilizing our predictive and preventative maintenance programs.

At RESA Power, we combine the national access and expertise of a large-scale provider with the speed and service quality of a trusted local partner. Our national footprint (20+ Businesses in more than 20 locations across the U.S. and Canada) enables us to deliver a consistent level of expertise and power services wherever our customers are located.

Core Values • Safety – Put safety above everything else, stay safe in all we do. • Integrity – Be Honest. • Reliability– Be trustworthy and consistent for our internal team as well as our customers. • Experience – Be the industry experts and continue to grow and develop our skills.

Check out our career opportunities at https://www.resapower.com/careers-at-resa/ Facebook https://www.facebook.com/resapowersolutions Instagram https://www.instagram.com/resa\_power