Change & Transformation Coach / Team Lead
About the role
The Skills Lab Lead Coach will be responsible for guiding and mentoring a team of coaches and consultants within the Skills Lab, ensuring the delivery of high-quality training and development programs. This role demands a skilled leader with deep technical expertise and a passion for coaching. The Lead Coach will play a pivotal role in shaping the learning experience, driving skill advancement, and fostering a collaborative and innovative environment within the Skills Lab.
Duties and Responsibilities
- Leadership and Mentorship: Lead, mentor, and support a team of coaches, providing guidance and feedback to ensure the effective delivery of training programs.
- Curriculum Development: Collaborate with the Skills Lab management team to design and refine training curricula, ensuring alignment with industry trends and organizational needs.
- Coaching and Training: Deliver hands-on coaching and training sessions to consultants, focusing on developing technical competencies and practical skills.
- Performance Monitoring: Assess and monitor the progress of consultants, providing actionable feedback and personalized development plans to help them achieve their goals.
- Stakeholder Collaboration: Work closely with stakeholders, including practice leaders and HR, to identify skill gaps and align training programs with business objectives.
- Quality Assurance: Ensure that all training sessions and coaching practices meet the highest standards of quality and effectiveness.
- Continuous Improvement: Identify opportunities for enhancing the Skills Lab programs and processes, incorporating best practices and new technologies into the training approach.
- Reporting and Analytics: Track and report on coaching outcomes, providing insights and recommendations to improve training effectiveness and consultant performance.
- Engagement and Motivation: Foster a positive and inclusive learning environment, encouraging collaboration, innovation, and continuous improvement among coaches and consultants.
- Backlog Management: Create, refine, and prioritize product backlog items in collaboration with Product Owners and stakeholders.
- User Story Development: Write clear, actionable user stories with well-defined acceptance criteria to ensure alignment with business objectives.
- Requirements Analysis: Conduct workshops and interviews to gather requirements, translating them into functional specifications and process flows.
- Agile Collaboration: Facilitate sprint planning, backlog grooming, and review sessions to ensure requirements are understood and delivered effectively.
About You
- Bachelor’s degree and above in an IT or Business-related field.
- Relevant Industry experience of 3-5 years.
- 2+ years of experience in leadership role, preferably in a training, educational, or technical environment.
- Strong experience in Agile Project Management, Scrum framework, and SAFe
- Hands-on experience in Business Analysis and Product Management
- Exceptional communication and presentation skills
- Excellent analytical and demonstrated problem solving skills both technically and functionally
- Proven ability to learn new technologies and generate training documentation in a timely manner
- Demonstrated ability to work closely with non-technical business owners on a technical solution.
- Works well in a fast-paced environment and within a team
- Highly organized and able to manage multiple priorities
- Proven expertise in Software Development Lifecycle (SDLC) and working in an Agile environment.
- Proven experience in creating and managing product backlogs, writing user stories, and defining acceptance criteria in Agile environments.
- Strong knowledge of JIRA and Confluence for backlog and documentation management.
Preferred qualifications
- Candidates should possess three or more of the following qualifications, depending on the primary practice they will be joining:
- Data & Analytics: Power BI, Tableau, Microsoft SSIS, Cloud Analytics
- Enterprise Tools: ServiceNow, JIRA, Confluence, Clarity
- UI/UX Design: MS Visio, Axure, SketchFlow
- Databases: Microsoft SQL Server, other RDBMS
- Cloud Platforms: AWS, Microsoft Azure, Google Cloud
- Automation: MS Power Platform, PEGA, Blue Prism, UiPath, Automation Anywhere
- Business Practices: Project/Product Management, Business Analysis, Agile methodologies
About FDM Group
We’re FDM, an award-winning global business and technology consultancy. For over 30 years we’ve been powering the people behind tech and innovation. We collaborate with world-leading companies to identify the expertise they need, exactly when they need it.
We have helped successfully launch nearly 25,000 careers globally to date and we are a trusted partner to over 300 companies worldwide.
Diversity, equity and inclusivity is at the core of everything we do. We have 4,000+ employees worldwide, with over 90 nationalities working together as a team. From our origins in Brighton, UK, we now have 19 centres located across Europe, North America, and Asia-Pacific and are now on the FTSE4Good Index.
Change & Transformation Coach / Team Lead
About the role
The Skills Lab Lead Coach will be responsible for guiding and mentoring a team of coaches and consultants within the Skills Lab, ensuring the delivery of high-quality training and development programs. This role demands a skilled leader with deep technical expertise and a passion for coaching. The Lead Coach will play a pivotal role in shaping the learning experience, driving skill advancement, and fostering a collaborative and innovative environment within the Skills Lab.
Duties and Responsibilities
- Leadership and Mentorship: Lead, mentor, and support a team of coaches, providing guidance and feedback to ensure the effective delivery of training programs.
- Curriculum Development: Collaborate with the Skills Lab management team to design and refine training curricula, ensuring alignment with industry trends and organizational needs.
- Coaching and Training: Deliver hands-on coaching and training sessions to consultants, focusing on developing technical competencies and practical skills.
- Performance Monitoring: Assess and monitor the progress of consultants, providing actionable feedback and personalized development plans to help them achieve their goals.
- Stakeholder Collaboration: Work closely with stakeholders, including practice leaders and HR, to identify skill gaps and align training programs with business objectives.
- Quality Assurance: Ensure that all training sessions and coaching practices meet the highest standards of quality and effectiveness.
- Continuous Improvement: Identify opportunities for enhancing the Skills Lab programs and processes, incorporating best practices and new technologies into the training approach.
- Reporting and Analytics: Track and report on coaching outcomes, providing insights and recommendations to improve training effectiveness and consultant performance.
- Engagement and Motivation: Foster a positive and inclusive learning environment, encouraging collaboration, innovation, and continuous improvement among coaches and consultants.
- Backlog Management: Create, refine, and prioritize product backlog items in collaboration with Product Owners and stakeholders.
- User Story Development: Write clear, actionable user stories with well-defined acceptance criteria to ensure alignment with business objectives.
- Requirements Analysis: Conduct workshops and interviews to gather requirements, translating them into functional specifications and process flows.
- Agile Collaboration: Facilitate sprint planning, backlog grooming, and review sessions to ensure requirements are understood and delivered effectively.
About You
- Bachelor’s degree and above in an IT or Business-related field.
- Relevant Industry experience of 3-5 years.
- 2+ years of experience in leadership role, preferably in a training, educational, or technical environment.
- Strong experience in Agile Project Management, Scrum framework, and SAFe
- Hands-on experience in Business Analysis and Product Management
- Exceptional communication and presentation skills
- Excellent analytical and demonstrated problem solving skills both technically and functionally
- Proven ability to learn new technologies and generate training documentation in a timely manner
- Demonstrated ability to work closely with non-technical business owners on a technical solution.
- Works well in a fast-paced environment and within a team
- Highly organized and able to manage multiple priorities
- Proven expertise in Software Development Lifecycle (SDLC) and working in an Agile environment.
- Proven experience in creating and managing product backlogs, writing user stories, and defining acceptance criteria in Agile environments.
- Strong knowledge of JIRA and Confluence for backlog and documentation management.
Preferred qualifications
- Candidates should possess three or more of the following qualifications, depending on the primary practice they will be joining:
- Data & Analytics: Power BI, Tableau, Microsoft SSIS, Cloud Analytics
- Enterprise Tools: ServiceNow, JIRA, Confluence, Clarity
- UI/UX Design: MS Visio, Axure, SketchFlow
- Databases: Microsoft SQL Server, other RDBMS
- Cloud Platforms: AWS, Microsoft Azure, Google Cloud
- Automation: MS Power Platform, PEGA, Blue Prism, UiPath, Automation Anywhere
- Business Practices: Project/Product Management, Business Analysis, Agile methodologies
About FDM Group
We’re FDM, an award-winning global business and technology consultancy. For over 30 years we’ve been powering the people behind tech and innovation. We collaborate with world-leading companies to identify the expertise they need, exactly when they need it.
We have helped successfully launch nearly 25,000 careers globally to date and we are a trusted partner to over 300 companies worldwide.
Diversity, equity and inclusivity is at the core of everything we do. We have 4,000+ employees worldwide, with over 90 nationalities working together as a team. From our origins in Brighton, UK, we now have 19 centres located across Europe, North America, and Asia-Pacific and are now on the FTSE4Good Index.