Junior Onboarding Specialist
Top Benefits
About the role
At Supademo, we’re reimagining how people experience products. Our AI-powered platform helps teams create conversion-focused interactive demos at scale, and is trusted by 100,000+ professionals for sales, onboarding, and marketing. Since launching in 2023, we’ve become G2’s #5 fastest-growing software product (2025), achieved profitability, and hit 7-figure ARR — and we’re just getting started.
As we scale, we’re looking for a Junior Onboarding Specialist who’s empathetic, product-savvy, and slightly technical. Someone who can help users succeed, troubleshoot issues confidently, and elevate the overall product experience.
What You’ll Do
- Lead live customer onboarding and training calls, guiding users through product features, best practices, and use cases.
- Conduct follow-ups to drive adoption and usage
- Host weekly training sessions for self-service and broader customer groups
- Conduct demo audits with customers looking to optimize their existing demos
- Maintain and improve onboarding materials, documentation, and content for new product releases, and help socialize updates with customers
- Collaborate closely with Customer Success, Support, Product, and Marketing to share insights and improve the customer experience
- Contribute to improving onboarding processes as we grow
Who You Are
- 1–3 years of experience in customer success, onboarding, support, or within a SaaS environment
- A clear and friendly communicator, comfortable writing to customers and joining live video calls
- Empathetic and patient, able to explain product features and workflows simply
- Organized and proactive, capable of managing follow-ups, outreach, and multiple customer conversations
- Curious and eager to learn, using customer feedback and basic usage data to support process improvements
- Motivated to help customers reach value quickly and contribute to helpful resources and processes
Nice to Have
- Experience with customer engagement or CRM tools
- Experience creating onboarding or educational content
- Comfort hosting group trainings or webinars
- Interest in automation, AI tools, or scaling processes
Why Supademo
- Work at a product-first company where onboarding plays a key role in customer success and growth.
- Collaborate in a fast-moving, supportive environment with rapid feedback and real ownership over your work.
- Learn cross-functionally across customer success, product, and support teams.
- Remote-first team with opportunities to grow into other roles across Supademo.
If you’re excited to help users succeed and want to be part of a category-defining SaaS company, we’d love to talk.
About Supademo
Supademo helps teams demonstrate products more effectively with beautiful AI-powered interactive demos.
Over 15,000 founders, marketers and operators across 80+ countries use Supademo to accelerate deals, drive adoption, and enable customers across sales, customer success and marketing.
How It Works:
- Record: Turn on Supademo and click through any product or workflow.
- Personalize: Enhance with AI or personalize with chapters, branching, CTAs, and more.
- Share: Share your Supademo across support docs, websites, or as a public link.
Features you'll love:
- Web, Mobile, or Desktop Demos: Say goodbye to scripts, re-recording videos, or screenshots with no context. Create demos and walkthroughs for your entire stack.
- Blur, Crop and Annotate: Easily redact any sensitive information directly within the editor.
- Zoom and Pan: Enable viewers to zoom into specific areas on the screen to narrow their focus.
- Multi-demo Showcases: Showcase complex features by grouping multiple Supademos into a single link or embed.
- Gated Demos: Capture email leads or limit demo access using passwords.
- Demo Branching: Allow viewers to choose their own journey with multi-flow chapters.
- AI Voiceover and Text: Overlay synthetic, AI-powered voices to any Supademo. Bulk rewrite text hotspots based on your prompt and context.
Junior Onboarding Specialist
Top Benefits
About the role
At Supademo, we’re reimagining how people experience products. Our AI-powered platform helps teams create conversion-focused interactive demos at scale, and is trusted by 100,000+ professionals for sales, onboarding, and marketing. Since launching in 2023, we’ve become G2’s #5 fastest-growing software product (2025), achieved profitability, and hit 7-figure ARR — and we’re just getting started.
As we scale, we’re looking for a Junior Onboarding Specialist who’s empathetic, product-savvy, and slightly technical. Someone who can help users succeed, troubleshoot issues confidently, and elevate the overall product experience.
What You’ll Do
- Lead live customer onboarding and training calls, guiding users through product features, best practices, and use cases.
- Conduct follow-ups to drive adoption and usage
- Host weekly training sessions for self-service and broader customer groups
- Conduct demo audits with customers looking to optimize their existing demos
- Maintain and improve onboarding materials, documentation, and content for new product releases, and help socialize updates with customers
- Collaborate closely with Customer Success, Support, Product, and Marketing to share insights and improve the customer experience
- Contribute to improving onboarding processes as we grow
Who You Are
- 1–3 years of experience in customer success, onboarding, support, or within a SaaS environment
- A clear and friendly communicator, comfortable writing to customers and joining live video calls
- Empathetic and patient, able to explain product features and workflows simply
- Organized and proactive, capable of managing follow-ups, outreach, and multiple customer conversations
- Curious and eager to learn, using customer feedback and basic usage data to support process improvements
- Motivated to help customers reach value quickly and contribute to helpful resources and processes
Nice to Have
- Experience with customer engagement or CRM tools
- Experience creating onboarding or educational content
- Comfort hosting group trainings or webinars
- Interest in automation, AI tools, or scaling processes
Why Supademo
- Work at a product-first company where onboarding plays a key role in customer success and growth.
- Collaborate in a fast-moving, supportive environment with rapid feedback and real ownership over your work.
- Learn cross-functionally across customer success, product, and support teams.
- Remote-first team with opportunities to grow into other roles across Supademo.
If you’re excited to help users succeed and want to be part of a category-defining SaaS company, we’d love to talk.
About Supademo
Supademo helps teams demonstrate products more effectively with beautiful AI-powered interactive demos.
Over 15,000 founders, marketers and operators across 80+ countries use Supademo to accelerate deals, drive adoption, and enable customers across sales, customer success and marketing.
How It Works:
- Record: Turn on Supademo and click through any product or workflow.
- Personalize: Enhance with AI or personalize with chapters, branching, CTAs, and more.
- Share: Share your Supademo across support docs, websites, or as a public link.
Features you'll love:
- Web, Mobile, or Desktop Demos: Say goodbye to scripts, re-recording videos, or screenshots with no context. Create demos and walkthroughs for your entire stack.
- Blur, Crop and Annotate: Easily redact any sensitive information directly within the editor.
- Zoom and Pan: Enable viewers to zoom into specific areas on the screen to narrow their focus.
- Multi-demo Showcases: Showcase complex features by grouping multiple Supademos into a single link or embed.
- Gated Demos: Capture email leads or limit demo access using passwords.
- Demo Branching: Allow viewers to choose their own journey with multi-flow chapters.
- AI Voiceover and Text: Overlay synthetic, AI-powered voices to any Supademo. Bulk rewrite text hotspots based on your prompt and context.