Manager, Member Services
Top Benefits
About the role
PERMANENT FULL-TIME POSITION IN NORTH VANCOUVER (Onsite)
CLOSES: Open Until Filled
Be Part of Something Meaningful!
Join the Ts’ixwts’ixwnítway Member Services team and contribute directly to the strength, wellness, and continuity of Sḵwx̱wú7mesh Úxwumixw. The Manager, Member Services is a key leadership role responsible for upholding the Squamish Nation Membership Code and ensuring consistent, high-integrity, culturally grounded services for Members across all communities.
This position supports some of the Nation’s most essential functions — membership registration, distributions, estates, emergency supports, justice services, outreach, funeral support, land registry, electoral support, and community advocacy. The Manager is a steward of trust and a representative of Squamish values, teachings, and snew̓íyelh.
The right person has kwi nch’ú7mut sḵwálwen — a strong heart and mind — and leads with fairness, cultural humility, integrity, and a deep commitment to community well-being.
What You’ll Do
- Serve as the Band Registrar, accepting, approving, or denying applications for Squamish Nation membership.
- Uphold, interpret, and apply the Squamish Nation Membership Code, ensuring consistent, fair, and trauma-informed decision-making.
- Serve as Band Registrar, determining entitlement to membership and managing additions, deletions, and updates to the Band Census.
- Ensure consistent, culturally safe, trauma-informed service delivery for Members in North Vancouver, Squamish Valley, and Away-from-Home.
- Accept and process registration for births, deaths, marriages (name changes), and band transfers.
- Accept and process status card applications and maintain ISC Indian Registry Administration (IRA) pages.
- Write and submit Band Council Resolutions (BCRs) related to Membership matters.
- Host monthly Membership Committee meetings, set up Appeal Hearings, and interpret court documents and custody orders related to distributions and per capita payments.
- Oversee and issue Member Distributions (April, August, December) in collaboration with Finance.
- Manage updates for direct deposit, address changes, and reissues of lost or stale-dated cheques.
- Process Squamish Nation Trust distributions and set up Trust Accounts for children in care.
- Supervise Membership Officers, Administrators, Elder Centre support roles, and Estate support staff.
- Conduct performance evaluations, develop workplans, arrange training, and ensure team coverage.
- Coordinate administrative support for Electoral Commission meetings and referendum processes (including voter list updates).
- Manage division budgets, monthly reporting, and ongoing improvements to service delivery.
- Contribute to policy development, data reporting, and continuous improvement of Member Services programs.
What We’re Looking For
- Diploma or Bachelor’s degree in Office Management, Business Administration, Public Administration, Native/Indigenous Governance, or a related field.
- Certificate in Indian Registration or ISC training is a strong asset.
- Training in conflict resolution, mediation, customer service, and trauma-informed practice
- Experience in membership, community services, land management, registry administration, or similar areas.
- Experience working with ISC for Indian Status registration.
- Strong knowledge of First Nations governance, community structures, and family networks.
- Experience working in a First Nations community environment is preferred.
- High emotional intelligence, integrity, diplomacy, and cultural humility.
- Ability to communicate complex information clearly and respectfully.
- Strong leadership and conflict-resolution skills.
- Ability to remain calm and solutions-focused in high-pressure situations.
- Excellent organization, time management, and discretion with confidential information.
- Approachable, team-oriented, and grounded in community values.
- Cultural humility and respect for Sḵwx̱wú7mesh values, sovereignty, and self-determination.
Why Work With Us
- Impactful Work – Be part of a team dedicated to serving the community through Na estétx̱ w sḵwálwen cht (Trust), Na estitkw sḵwálwen cht (Security), Na esḵw’úḵw’ulh sḵwálwen cht (Purpose) and Na eslhílhkw’is sḵwálwen cht (Belonging)
- Professional Growth – We invest in our people with training, mentorship, and career development
- Sḵwx̱wú7mesh Úxwumixw Values – Be part of an organization that values Úxwumixw (community/peoples), snew̓íyelh(guiding through teachings), wenáxws (respect) and inclusivity.
As a dynamic community organization, we understand the importance of employing enthusiastic and talented people to work together. We know that our future strength and growth is very much dependent on our key resources – our people. With a variety of programs and services, we offer career paths that fit many areas of expertise, backgrounds, and interests. Along with competitive compensation and benefits, we foster an environment that values diversity through the respect and appreciation of each person for their individual attributes.
Salary: $75,000 - $112,500
Candidates are typically offered compensation between the beginning to the midpoint of the range. We are committed to providing a fair and equitable package that reflects the value an individual brings to the organization.
Benefits: We offer extended medical and dental, pension matching, supplementary savings, and a professional development budget.
Join us in building a future rooted in culture, values, and community strength. Your work matters here. #Workwithpurpose
About SQUAMISH NATION
THE NATION TODAY The Squamish Nation is a vibrant and dynamic Coast Salish Nation, with a strong culture, rich history and bright future.
The Squamish Nation has existed and prospered within our traditional territory since time immemorial. We are Coast Salish people. Our language is the Squamish language. Our society is, and always has been, organized and sophisticated, with complex laws and rules governing all forms of social relations, economic rights and relations with other First Nations. We have never ceded or surrendered title to our lands, rights to our resources or the power to make decisions within our territory.
The modern era of Skwxwú7mesh Úxwumixw was declared on July 23, 1923 through the “Prayer of Amalgamation.” This was the result of eight years of discussion, planning and a legal agreement signed by the 16 Skwxwú7mesh Chiefs. This document was the instrument to declare that the traditional governance of Skwxwú7mesh Úxwumixw, our People and lands, is still in place. The hard working Squamish Nation people of the time laid the groundwork for the growth and development of the society we enjoy today.
The Skwxwú7mesh stelmexw (Squamish People) continue to reside in the area now described as the lower Mainland of British Columbia. The largest proportion of Squamish Nation members reside on several urban reserves in the city of Vancouver, North and West Vancouver and the municipality of Squamish, B.C.
The Nation’s population is scattered among nine communities stretching from North Vancouver to the northern area of Howe Sound. Over 60% of the more than 3,600 Squamish Nation members live on-reserve and membership is determined by guidelines set out in the Squamish Nation Membership Code.
ECONOMIC ACTIVITY The Squamish Nation is a leader in the field of First Nations economic development. The Squamish Nation’s sources of revenue are taxation, leases and Squamish-owned businesses, such as:
Mosquito Creek Marina Lynnwood Marina North Vancouver Smoke Shop at Mosquito Creek Squamish Valley Gas LP Superstore Gas Bar, North Vancouver Capilano River RV Park, West Vancouver Northwest Squamish Forestry LP The Park Royal Shopping Centre, International Plaza, and Greater Vancouver Storage Sewage Plant, are a few examples of existing tenants on Squamish Nation lands.
In addition to revenue generated from existing leases and businesses, the Squamish Nation plans to develop various parcels of lands, including proposed developments at Seymour, Capilano, Kitsilano, Chekwelp and Stawamus. Proceeds from new developments will support ongoing programs and services for Squamish Nation membership, as well as acquire new lands, provide infrastructure, and provide finance options for member housing.
TREATY NEGOTIATIONS From the time of the arrival of the first Europeans in the Lower Mainland area, the Squamish Nation has asserted our right to the land and resources in the territories that we have inhabited for thousands of years.
The Squamish Nation is seeking a resolution for the long outstanding claim to our traditional territories. Squamish Nation’s Statement of Intent to negotiate was accepted by the British Columbia Treaty Commission December, 1993. This is the first of six stages of the British Columbia Treaty Commission’s process. Presently, Squamish Nation is in the third stage of the process.
Manager, Member Services
Top Benefits
About the role
PERMANENT FULL-TIME POSITION IN NORTH VANCOUVER (Onsite)
CLOSES: Open Until Filled
Be Part of Something Meaningful!
Join the Ts’ixwts’ixwnítway Member Services team and contribute directly to the strength, wellness, and continuity of Sḵwx̱wú7mesh Úxwumixw. The Manager, Member Services is a key leadership role responsible for upholding the Squamish Nation Membership Code and ensuring consistent, high-integrity, culturally grounded services for Members across all communities.
This position supports some of the Nation’s most essential functions — membership registration, distributions, estates, emergency supports, justice services, outreach, funeral support, land registry, electoral support, and community advocacy. The Manager is a steward of trust and a representative of Squamish values, teachings, and snew̓íyelh.
The right person has kwi nch’ú7mut sḵwálwen — a strong heart and mind — and leads with fairness, cultural humility, integrity, and a deep commitment to community well-being.
What You’ll Do
- Serve as the Band Registrar, accepting, approving, or denying applications for Squamish Nation membership.
- Uphold, interpret, and apply the Squamish Nation Membership Code, ensuring consistent, fair, and trauma-informed decision-making.
- Serve as Band Registrar, determining entitlement to membership and managing additions, deletions, and updates to the Band Census.
- Ensure consistent, culturally safe, trauma-informed service delivery for Members in North Vancouver, Squamish Valley, and Away-from-Home.
- Accept and process registration for births, deaths, marriages (name changes), and band transfers.
- Accept and process status card applications and maintain ISC Indian Registry Administration (IRA) pages.
- Write and submit Band Council Resolutions (BCRs) related to Membership matters.
- Host monthly Membership Committee meetings, set up Appeal Hearings, and interpret court documents and custody orders related to distributions and per capita payments.
- Oversee and issue Member Distributions (April, August, December) in collaboration with Finance.
- Manage updates for direct deposit, address changes, and reissues of lost or stale-dated cheques.
- Process Squamish Nation Trust distributions and set up Trust Accounts for children in care.
- Supervise Membership Officers, Administrators, Elder Centre support roles, and Estate support staff.
- Conduct performance evaluations, develop workplans, arrange training, and ensure team coverage.
- Coordinate administrative support for Electoral Commission meetings and referendum processes (including voter list updates).
- Manage division budgets, monthly reporting, and ongoing improvements to service delivery.
- Contribute to policy development, data reporting, and continuous improvement of Member Services programs.
What We’re Looking For
- Diploma or Bachelor’s degree in Office Management, Business Administration, Public Administration, Native/Indigenous Governance, or a related field.
- Certificate in Indian Registration or ISC training is a strong asset.
- Training in conflict resolution, mediation, customer service, and trauma-informed practice
- Experience in membership, community services, land management, registry administration, or similar areas.
- Experience working with ISC for Indian Status registration.
- Strong knowledge of First Nations governance, community structures, and family networks.
- Experience working in a First Nations community environment is preferred.
- High emotional intelligence, integrity, diplomacy, and cultural humility.
- Ability to communicate complex information clearly and respectfully.
- Strong leadership and conflict-resolution skills.
- Ability to remain calm and solutions-focused in high-pressure situations.
- Excellent organization, time management, and discretion with confidential information.
- Approachable, team-oriented, and grounded in community values.
- Cultural humility and respect for Sḵwx̱wú7mesh values, sovereignty, and self-determination.
Why Work With Us
- Impactful Work – Be part of a team dedicated to serving the community through Na estétx̱ w sḵwálwen cht (Trust), Na estitkw sḵwálwen cht (Security), Na esḵw’úḵw’ulh sḵwálwen cht (Purpose) and Na eslhílhkw’is sḵwálwen cht (Belonging)
- Professional Growth – We invest in our people with training, mentorship, and career development
- Sḵwx̱wú7mesh Úxwumixw Values – Be part of an organization that values Úxwumixw (community/peoples), snew̓íyelh(guiding through teachings), wenáxws (respect) and inclusivity.
As a dynamic community organization, we understand the importance of employing enthusiastic and talented people to work together. We know that our future strength and growth is very much dependent on our key resources – our people. With a variety of programs and services, we offer career paths that fit many areas of expertise, backgrounds, and interests. Along with competitive compensation and benefits, we foster an environment that values diversity through the respect and appreciation of each person for their individual attributes.
Salary: $75,000 - $112,500
Candidates are typically offered compensation between the beginning to the midpoint of the range. We are committed to providing a fair and equitable package that reflects the value an individual brings to the organization.
Benefits: We offer extended medical and dental, pension matching, supplementary savings, and a professional development budget.
Join us in building a future rooted in culture, values, and community strength. Your work matters here. #Workwithpurpose
About SQUAMISH NATION
THE NATION TODAY The Squamish Nation is a vibrant and dynamic Coast Salish Nation, with a strong culture, rich history and bright future.
The Squamish Nation has existed and prospered within our traditional territory since time immemorial. We are Coast Salish people. Our language is the Squamish language. Our society is, and always has been, organized and sophisticated, with complex laws and rules governing all forms of social relations, economic rights and relations with other First Nations. We have never ceded or surrendered title to our lands, rights to our resources or the power to make decisions within our territory.
The modern era of Skwxwú7mesh Úxwumixw was declared on July 23, 1923 through the “Prayer of Amalgamation.” This was the result of eight years of discussion, planning and a legal agreement signed by the 16 Skwxwú7mesh Chiefs. This document was the instrument to declare that the traditional governance of Skwxwú7mesh Úxwumixw, our People and lands, is still in place. The hard working Squamish Nation people of the time laid the groundwork for the growth and development of the society we enjoy today.
The Skwxwú7mesh stelmexw (Squamish People) continue to reside in the area now described as the lower Mainland of British Columbia. The largest proportion of Squamish Nation members reside on several urban reserves in the city of Vancouver, North and West Vancouver and the municipality of Squamish, B.C.
The Nation’s population is scattered among nine communities stretching from North Vancouver to the northern area of Howe Sound. Over 60% of the more than 3,600 Squamish Nation members live on-reserve and membership is determined by guidelines set out in the Squamish Nation Membership Code.
ECONOMIC ACTIVITY The Squamish Nation is a leader in the field of First Nations economic development. The Squamish Nation’s sources of revenue are taxation, leases and Squamish-owned businesses, such as:
Mosquito Creek Marina Lynnwood Marina North Vancouver Smoke Shop at Mosquito Creek Squamish Valley Gas LP Superstore Gas Bar, North Vancouver Capilano River RV Park, West Vancouver Northwest Squamish Forestry LP The Park Royal Shopping Centre, International Plaza, and Greater Vancouver Storage Sewage Plant, are a few examples of existing tenants on Squamish Nation lands.
In addition to revenue generated from existing leases and businesses, the Squamish Nation plans to develop various parcels of lands, including proposed developments at Seymour, Capilano, Kitsilano, Chekwelp and Stawamus. Proceeds from new developments will support ongoing programs and services for Squamish Nation membership, as well as acquire new lands, provide infrastructure, and provide finance options for member housing.
TREATY NEGOTIATIONS From the time of the arrival of the first Europeans in the Lower Mainland area, the Squamish Nation has asserted our right to the land and resources in the territories that we have inhabited for thousands of years.
The Squamish Nation is seeking a resolution for the long outstanding claim to our traditional territories. Squamish Nation’s Statement of Intent to negotiate was accepted by the British Columbia Treaty Commission December, 1993. This is the first of six stages of the British Columbia Treaty Commission’s process. Presently, Squamish Nation is in the third stage of the process.