Job description:

Job Summary

Reporting to the Supervisor - Service Desk, this position will be responsible for providing technical support to all clients across many regional facilities.

Duties & Responsibilities

• Provide on-site, In-Person support for computers, printers and peripherals, requiring travel to multiple locations throughout Halton region.
• Support all mobile hardware (Ipad, tablets, air cards, cell phones), software, and associated wireless infrastructure including Citrix and VPN.
• Schedule, configure and rollout New Computer Hardware to all staff for a life-cycle upgrade and update CMDB asset management accordingly.
• Perform hardware moves and rollouts throughout organization.
• Regularly update asset management inventory to reflect organizational changes as well as employee status changes.
• Log, monitor, resolve and escalate calls/tickets using the Service Desk software application (HEAT).
• Maintain network accounts and Exchange accounts using Active Directory, Azure Ad and Exchange online.
• Provide Av support setups throughout the organization where needed.  Attend and assist with regular Council meetings providing camera and Av Support.
• Knowledge of Crestron control panel, Roland and Epiphan pearl equipment used for audio video control, familiar with Panasonic and Sony video streaming and camera equipment.

Additional Duties and Responsibilities

• Provide support to various Poly studio and Samsung tv devices throughout the building.
• Provide expertise in the Microsoft Office 365, Intune, Azure and Teams. Supports corporate applications including Web-based applications.
• Organize and maintain a safe and orderly lab at all times.
• Perform other duties as assigned.

Skills & Qualifications

Essential

• Community college/University diploma in Computer Technology.
• Two (2) years previous Hardware technician experience and five (5) years’ experience supporting various hardware and software in a networked environment.
• Knowledge of Computer and mobile hardware devices and wireless technologies
• In-depth knowledge of Windows 11 as well as M365 and av equipment.
• Knowledge of Microsoft SCCM, Active Directory, Azure AD, Intune and Microsoft Exchange.

Preferred

• Call tracking systems such as HEAT.
• Knowledge of ITIL best practices or ITIL certification.
• Poly hybrid meeting room technologies
• Knowledge of Crestron control panel, Roland and Epiphan pearl equipment used for audio video control, familiar with
• Panasonic and Sony video streaming and camera equipment.

Working/ Employment Conditions

Working Conditions

• Flexibility in working hours will be required.
• Must be able to perform all the necessary physical tasks associated with the position.
• Travel will be required; incumbent must provide their own transportation.

Employment Conditions

• The incumbent will be required to provide a copy of their driver’s license by their first day of employment.
• The successful candidate will be made an offer of employment on condition that the Regional Municipality of Halton receives a current (obtained within the past six (6) months), original and acceptable Criminal Records Check.

Important information about your application:

• In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process.  If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
• Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.
• Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
• We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
• Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
• If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.

Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high-quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service-focused, and award-winning employer with a diverse and inclusive work environment.

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