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Reservation Agent

Nemaska Lithium3 days ago
Nemiscau, Quebec
Mid Level
full_time

Top Benefits

Attractive salary
Modular and flexible group insurance
Pension plan with employer contributions

About the role

Transforming the future from one of the world's largest lithium spodumene deposits is happening right here, right now.

Come transform your career with us! At Nemaska Lithium, we transform lithium spodumene into high-purity lithium products. But we like to say that we transform much more than that.

We are transforming our future into a cleaner, healthier, and more environmentally conscious world. We transform simple connections between colleagues into true friendships. We transform jobs into careers, and careers into life-changing decisions. We transform breaks into moments of play, Monday mornings into Friday afternoons, and “I come here for the paycheck” into “I come here because it looks incredible.” We turn our teams' ideas into solutions to be considered. And we transform ourselves through contact with our communities, turning each of our words into concrete actions to support them.

So, if the simple fact of being able to contribute to all these great transformations makes you feel even slightly transformed, it's time for us to talk!

Your Mission Ready to transform our reservation practices? Your Day-to-day Under the authority of the general maintenance and general services foreman, reservation agent manages reservations related to on-site accommodations by processing requests received by email, in person, or by phone.

The person in this position must ensure the smooth flow of people and provide professional service while complying with mine-specific procedures and standards. They are responsible for helping customers with questions and concerns and providing a positive customer service experience. They also provide administrative support that is essential to the smooth operation of accommodation logistics.

  • Handle accommodation reservations for employees, contractors, and visitors to the mine site.
  • Process and adjust existing reservations as needed.
  • Manage transportation (arrivals, departures, baggage weighing) for employees, contractors, and visitors, in coordination with the site's transportation services.
  • Welcome and register employees, contractors, and visitors, ensuring compliance with site-specific protocols.
  • Manage the room key system.
  • Provide and respond to customer questions about the services offered.
  • Manage room availability, particularly for worker rotations, and organize rooms based on occupancy forecasts.
  • Respond to workers' requests regarding their accommodation, related services (repairs, supply requests, etc.) and specific needs.
  • Handle urgent or specific requests according to the mining site's priorities.
  • All other administrative tasks.

Your Qualifications

  • Experience in a demanding work environment or in hospitality management is desirable; experience in the industrial or mining sector is an asset.
  • Excellent communication skills, ability to interact with people at different levels of the hierarchy.
  • Highly rigorous in complying with safety standards and procedures.
  • Good interpersonal skills and ability to handle situations calmly and professionally.
  • Team spirit and ability to collaborate effectively with different departments on site (logistics, security, human resources management).
  • Discretion and ability to handle confidential information.
  • Organizational skills and ability to manage large flows of staff and visitors.
  • Proficiency in computer reservation and management tools (Excel, mining-specific software, etc.).
  • Class 5 driver's license.
  • Ability to work 12-hour shifts on a 14/14 FIFO schedule.
  • Fluent in French is essential. Functional spoken and written English.
  • Experience working in a multicultural environment is an asset.

Make this position your own! It is not essential to meet all the criteria, as we deeply value passion and believe that skills are transferable.

Transform Your Career With Our Benefits At our company, every benefit is designed to transform your daily life and make a difference in your professional and personal life.

  • An attractive salary.
  • Modular and flexible group insurance.
  • A pension plan with employer contributions.
  • A bonus structure.
  • An employee and family assistance program, including telemedicine.
  • A unique professional adventure: be at the heart of the opening of the Whabouchi mine and Canada's first lithium hydroxide processing plant.

Join a start-up company in Quebec's battery industry and play an active role in the growth of a rapidly expanding sector.

Transform your job into a career at Nemaska Lithium: Apply today. We firmly believe that respect is the key to turning ambitions into success. At Nemaska Lithium, a collaborative and inclusive environment is not just an ideal—it is a daily reality that fosters trust and teamwork. We are committed to creating and maintaining an environment where diversity, inclusion, and a sense of belonging are not just words, but concrete actions. Here, each individual is celebrated for who they are, regardless of their ethnicity, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

If you need assistance to make our recruitment process more accessible, please do not hesitate to inform your recruiter. We will be happy to accommodate your needs and support you throughout the process.

About Nemaska Lithium

Chemical Manufacturing
51-200

From the northern Québec high-quality resources to high-purity lithium products. Nemaska Lithium’s integrated project stands out and will be Canada’s first lithium hydroxide producer. Building on strong partnerships with local communities, credible, knowledgeable, and recognized sponsors, and proven technology, Nemaska Lithium is a key player in the development of the Quebec battery industry and the production of high-quality lithium hydroxide worldwide.