Who you are

• This role is for a designer who thrives in ambiguity, brings structure to complexity, and cares deeply about crafting elegant, powerful tools for expert users working with sophisticated datasets
• 5–8+ years of product design experience in B2B or data/workflow-heavy products
• Ability to simplify complex systems with strong IA and interaction design fundamentals
• Strong visual design craft and attention to detail
• Experience building or contributing to design systems
• Strong prototyping skills
• Comfortable collaborating with engineering, PMs, and data teams
• Excellent communication and stakeholder influence skills
• Able to operate autonomously and lead design across multiple squads
• Bonus points if you have…
• Experience designing CDPs/CDXPs, CRMs, data platforms, BI tools, or similar tools
• Familiarity with segmentation, activation, pipeline management, or data governance UX
• Experience working in multi-region, multi-timezone product teams
• Prior involvement in shaping design systems or DesignOps

What the job involves

• We’re looking for a Lead Product Designer to define and elevate the user experience of Audience Intelligence — the data platform that helps our clients know fans best
• By connecting data from multiple systems into a single fan identity, Audience Intelligence enables rights-holders to segment their audiences, uncover insights, and drive meaningful action across marketing, activation, and commercial functions
• You’ll be responsible for raising the quality, usability, and coherence of a rapidly expanding suite of data tools that sit at the centre of how our clients understand, grow, engage, and monetise their fanbases
• Your work will directly help clients realise value faster — including smoother onboarding, clearer workflows, and shorter time-to-value on their most important use cases — ultimately improving adoption and retention across the platform
• As a Lead Product Designer, you’ll drive design across multiple product squads, partnering closely with Product and Engineering leadership
• You’ll define and deliver the experience for some of our most complex, data-heavy workflows — spanning data management, segmentation, reporting, and campaign orchestration — all essential to helping clients personalise fan journeys and unlock measurable commercial impact
• You’ll work across regions (North America and EMEA to start, with India to follow), bringing clarity to complex problems, aligning disparate systems into a cohesive experience, and building design foundations that scale
• Lead design across multiple Audience Intelligence pods (e.g., Segmentation, Monitoring & Alerting, UX Modernisation)
• Shape the end-to-end design vision for core workflows and foundational systems
• Ensure product experiences are intuitive, elegant, and cohesive across the platform
• Partner with Product and Engineering leads to inform strategy, roadmap decisions, and trade-offs
• Enhance our design system, helping drive interaction and visual consistency across our products
• Streamline user experience across disparate systems – making it easy to users to execute their most important jobs to be done
• Translate complex data, workflows, and system logic into simple, frictionless interfaces
• Own interaction design, flows, and micro-interactions with a high level of polish
• Raise the bar on visual design, clarity, hierarchy, and overall craft
• Drive improvements to the design system, contributing new patterns and components
• Solve complex system design challenges (modularity, scalability, information architecture)
• Develop deep understanding of user needs, behaviours, and motivations through regular research
• Identify new problem spaces and opportunities across the platform
• Partner with PMs, engineers, and data teams to validate concepts and prioiritise work
• Use evidence to reframe problems and influence product direction
• Build prototypes across fidelity levels to explore and validate ideas
• Test concepts with users and iterate rapidly
• Work with engineering to assess feasibility and constraints
• Work with PMs to define requirements and user journeys
• Collaborate with engineering early to ensure smooth implementation
• Create clear documentation and support delivery teams throughout build
• Align patterns and experiences across squads to eliminate fragmentation
• Improve how design plans, communicates, and collaborates across the wider product team
• Introduce rituals and documentation that raise quality and efficiency
• Contribute to building a more mature, scalable design practice
• IN YOUR FIRST YEAR, YOU MAY HAVE…
• Led the redesign of the segmentation experience – improving clarity, usability, and performance –while laying foundations for a more AI-native approach (e.g., natural language querying, guided creation)
• Delivered a cohesive, modernised UX across the Audience Intelligence product in North America, uniting several disparate building blocks into a more intuitive experience
• Evolved the design system to support greater modularity, maintainability, and speed of development
• Partnered with PM and Engineering leaders to define the UX strategy across the Audience Intelligence suite, prioritising our 2026 “Strategic Bets”
• Improved design handover quality and consistency across product squads
• Shipped a meaningful series of UX improvements that drove measurable gains in client adoption, satisfaction, and time-to-value

Benefits

• Renowned Team Days often throughout the year
• Summer Away Days
• 23 standard days of holiday (+ 1 Birthday, +2 for a ‘Big Life Event’ and +1 Admin Day), closure of office over Christmas (plus Bank Holidays)
• Discretionary Bonus based on company performance
• Performance Reviews every 6 months with discretionary salary increases
• Private healthcare (Vitality) and/or Health Care Plan (Medicash)
• Mobile phone contribution
• Sport Challenge contribution
• Gym membership contribution
• 2x annual kit drops
• Tickets to sporting events
• Lunch once a week, breakfast and continuous supply of snacks
• Private healthcare schemes
• Cycle to work scheme
• Learning and Development opportunities, including certification in certain areas