Job Title: Administrative Associate, Quality Assurance and Practice

Department: Quality Assurance and Practice

Status: Full-time

Location: Vancouver, BC

Who We Are

The College of Complementary Health Professionals of BC (CCHPBC, or the College) is located on the traditional, ancestral, and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations. The College regulates over 12,000 health professionals, including chiropractors, massage therapists, naturopathic physicians, traditional Chinese medicine practitioners, and acupuncturists across British Columbia.

Formed on June 28, 2024, through the amalgamation of four provincial health profession regulators, the College was established as part of the Ministry of Health’s initiative to modernize the health profession regulatory framework in B.C. Its primary role is to protect public health and safety by licensing and regulating health professionals and the settings in which they practice. This includes ensuring that every health professional within its purview is fully qualified to provide safe and ethical care.

About This Employment Opportunity

The College is seeking an individual with a keen eye for detail, strong multitasking abilities, and the skill to create a welcoming environment for the role of Administrative Associate, Quality Assurance and Practice.

Reporting to the Manager, Quality Assurance and Practice, the Administrative Associate is responsible for providing administrative and clerical support to the Quality Assurance and Practice department, as well as frontline assistance to licensees and the public. The Administrative Associate supports a wide variety of administrative functions and tasks, including monitoring and responding to incoming emails and phone calls from licensees and members of the public, assisting in meeting planning, preparation of documents and presentations, and database work as required.

It is essential for all College staff to contribute to a team approach with a public protection focus, delivering efficient services that align with and allow the College to meet its regulatory, strategic, and operational goals.

Supervisory and Reporting Responsibilities / Relationships

Reports to:

• Manager, Quality Assurance and Practice

Direct Supervision:

• N/A

Duties and Responsibilities (include but are not limited to)

• Assists the Manager, Lead, and Coordinator of Quality Assurance with quality assurance and practice support program administrative duties.

• Monitors quality assurance and practice email inboxes and forward emails appropriately within the department and across the organization.

• Provides timely, accurate and courteous responses to licensees and the public through phone and email.

• Assists with creation and maintenance of physical and/or electronic files, including by filing electronic communications.

• Provides support to both internal and external meetings, including facilitating meeting logistics, preparing and disseminating documents, and taking meeting minutes.

• Receives and reviews documentation from licensees related to the quality assurance program and update database information.

• Assists in the completion of quality assurance and continued competency program audits.

• Assists department metric reporting to the Lead, Manager and Director, as requested.

• Attends in-office administrative duties, which include meeting walk-in visitors.

• Assists in sending out communications to licensees related to quality assurance and practice programs.

• Other duties as assigned by the Manager.

Qualifications and Skills

• Two years’ experience in administration work; experience in health regulation or a similar field is an asset.

• Excellent communication skills, both written and interpersonal, with a demonstrated ability to draft clear, professional correspondence and effectively engage with internal/external individuals.

• Strong organization skills with the ability to multi-task, prioritize, and meet tight deadlines.

• Experience working with member database software.

• Strong critical thinking, analytical, and problem-solving skills

• Attention to detail and dependability are second nature.

• Ability to maintain confidentiality and discretion of information received while performing work functions.

• Demonstrated commitment to anti-discrimination and Indigenous-specific anti-racism in the healthcare system.

• Comfortable working in a continuously evolving regulatory and legislative environment.

• Proficient in cloud computing systems and experience in Microsoft Office applications, including Word, PowerPoint, Excel, and Outlook.

• Collaborative spirit with a passion for fostering regulatory excellence.

• Demonstrated ability to work productively within a team but also independently.

• Collaborative spirit with a passion for fostering regulatory excellence.

An individual who meets either the established formal qualification or the accepted equivalency can be considered equally for this role.

Compensation and Perks

The compensation for this position ranges from $56,000 to $62,900 annually, based on a 37.5-hour work week. The starting salary will be determined by factors such as the candidate’s job-related knowledge, skills, experience, the salaries of peers within the same range, market conditions, and other relevant considerations.

CCHPBC offers a competitive compensation package, including health, dental and vision benefits, employee assistance program, Municipal Pension Plan, and paid time-off package. Other perks include professional development opportunities, and office closures for the 11 statutory holidays in B.C., as well as Easter Monday and Boxing Day.

Application Process

If you are interested in joining our team, please submit your resume and cover letter on our careers portal on our website, www.cchpbc.ca/about/#careers by November 28, 2025. This position will remain open until filled, but priority will be given to applications received by the deadline. References, education and credential verifications, and a criminal record check may be required for final candidates. Internal applicants will need to submit an application with the HR team via email by November 10, 2025.

Preference will be given to candidates residing in the Lower Mainland, British Columbia. Please note that this position is open only to individuals who are legally authorized to work in Canada. Relocation assistance is not available for this role.

The College provides accommodations for applicants with disabilities throughout the selection process. If you require accommodation, please inform us when contacted for an interview or assessment. All accommodation information will be kept confidential.

We appreciate all applications; however, only those selected for an interview will be contacted.