Join our team as an Implementation Specialist! In this role you'll provide on-site coordination, operational and technical support for new mergers, renovations, closures, and location consolidations. You will act as a liaison between IT vendors, internal teams, and clinics to ensure work is completed with minimal operational disruption. You’ll facilitate onboarding and technology enablement processes, optimizing operations post-acquisition and ensuring seamless IT integration for clinics and retail locations.

This position is located at our Home Office in Calgary, Alberta.

What You’ll Do

• Conduct and facilitate assessments for new locations, closures, renovations, and location consolidations across our brands
• Develop and maintain integration plans and documentation for each brand
• Oversee and coordinate the installation of new internet and WAN circuit for clinics
• Oversee a smooth migration or cancellation of existing telephony and internet services
• Manage network wiring installations, rack and server room setup and ensure infrastructure readiness
• Oversee procure, tracking, and manage IT hardware and software necessary for new merges, integrations, renovations, moves, and closures
• Partner with internal stakeholders to coordinate and execute ensure smooth clinic transitions
• Manage communications with key stakeholders throughout the implementation process
• Manage the flow of questions and support during lead up and early transition phases
• Track and oversee IT project progress, identifying and resolving issues to ensure timely and successful project delivery
• Identify opportunities and contribute to process improvements across implementation procedures
• Contribute to project and training documentation, supporting materials, and other resources
• Facilitate data migration, including mapping of fees, recalls, and appointments into the Acuitas system
• Schedule and lead validation calls between clinics and vendors (e.g., Ocuco)
• Perform on-site and remote system testing to ensure proper functionality and operational readiness
• Identify training needs and opportunities to manage future transitions and integrations
• Perform other duties as assigned to support the team and organizational goals

What You Bring

• College diploma in Information Technology (IT)
• 2-5 years of experience in IT implementation and project management
• Experience with network infrastructure and wiring, and Microsoft 365 administration
• Experience in project management and IT deployment
• Flexibility to travel to clinic locations as needed
• Outstanding oral and written communication skills, strong interpersonal and relationship management skills
• Excellent organizational and leadership skills, with the ability to manage multiple projects simultaneously
• Ability to work independently with minimal supervision, multi-task and thrive in a fast-paced environment
• Collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively
• Knowledge of optical and clinical operations is considered an asset
• Bilingualism in English/French would be considered an asset

How You'll Benefit working at our Home Office

• A comprehensive total rewards package, including two free pairs of glasses and lenses per year
• A coaching culture that fosters ongoing growth and development opportunities
• A people-first culture, (but dogs are also welcome)
• An organization that gives back locally and nationally, and supports you in doing so as well

Why You Should Join Us

FYihealth group is Canada's leading diversified healthcare organization comprised of FYidoctors, Visique, BonLook, and solis optics. Doctor-led, professionally managed, and patient-focused, the organization concentrates on delivering outstanding eye care with patient-centric products and services. Our purpose is simple: enhance the lives of our patients. We are Canada’s fastest-growing eye care provider with our Canadian-owned ophthalmic lens manufacturing facility and distribution center.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used to ensure an accessible candidate experience and team member experience.