Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Networking Engineer to join our team.

We are seeking a highly skilled Network Level 2 Analyst to provide advanced administration, monitoring, and operational support within a large enterprise network environment. This role is responsible for maintaining stability, performance, and security across Cisco-based infrastructure and Check Point security platforms.

The successful candidate will possess strong hands-on expertise in Cisco routing and switching (mandatory) and demonstrate solid working knowledge across modern Cisco enterprise technologies including Cisco ISE, Cisco Wireless, Cisco Catalyst Center, and Cisco ACI . Experience with Check Point firewalls is required .

This role acts as the escalation point for Level 1 support, working directly with customers, vendors, and Level 3 engineering teams to resolve complex incidents and ensure optimal network performance.

This role is onsite in Hamilton, ON Key Responsibilities Network Operations & Support

• Administer, maintain, and support enterprise Cisco network infrastructure including:

• Cisco Routing & Switching (Required)

• Cisco Wireless Controllers & Access Points

• Cisco ISE (Identity Services Engine)

• Cisco Catalyst Center (DNA Center)

• Cisco ACI environments

• Support and troubleshoot Check Point firewall environments (Required).

• Perform advanced troubleshooting across LAN, WAN, wireless, and data center networks.

• Resolve incidents escalated from Level 1 support within SLA timelines.

• Conduct root cause analysis (RCA) for major incidents and recurring issues.

• Provide detailed technical documentation for incidents and resolutions.

Implementation & Change Support

• Support network hardware and software upgrades, including IOS/NX-OS updates.
• Participate in change management planning, testing, implementation, and validation.
• Assist with site implementations, vendor engagements, and field engineering activities.
• Perform remote diagnostics and testing to validate alerts, events, and performance issues.
• Provide cabling and patching support within data centers and IDF/MDF closets when required.

Customer & Vendor Engagement

• Serve as a technical point of contact for customer escalations.
• Coordinate with vendors (Cisco, Check Point, carriers) for advanced troubleshooting.
• Guide end users and helpdesk teams through complex triage processes.
• Participate in service transition activities and knowledge transfer sessions.

Monitoring & Optimization

• Monitor network performance and capacity trends.
• Identify recurring issues and recommend proactive improvements.
• Support network optimization initiatives including wireless performance and segmentation strategies.

Mandatory Required Technical Skills

• Strong hands-on expertise in Cisco Routing & Switching
• Experience with Cisco ISE
• Experience with Cisco Wireless (WLC, APs, RF optimization)
• Experience with Cisco Catalyst Center (DNA Center)
• Experience with Cisco ACI
• Experience with Check Point Firewalls
• Experience with Juniper SD WAN
• Strong troubleshooting skills across LAN/WAN/Wireless/Data Center environments
• Experience working with incident ticketing systems (ServiceNow, Remedy, etc.)

Preferred

• Experience with Cisco VoIP infrastructure
• Understanding of load balancers and site-to-site connectivity
• Familiarity with network segmentation and security best practices
• Experience supporting large enterprise or healthcare environments
• Exposure to network automation concepts
• Basic project coordination experience

Qualifications

• Minimum 4+ years of enterprise network support experience
• Diploma or Degree in Information Technology, Computer Networking, or related field
• Cisco certifications (CCNA required, CCNP preferred)
• Check Point certification (preferred but not mandatory)
• Strong written and verbal communication skills
• Ability to work onsite in Hamilton, ON
• Willingness to participate in on-call rotation