Manager, Customer 360 data
Top Benefits
About the role
**Our team and what we’ll accomplish together **
The TELUS Business Solutions (TBS) organization is dynamic, fast-paced, and entrepreneurial. Together, the team is responsible for driving profitable growth within a key growth segment for TELUS: Small & Medium business (SMB).
Our team - SMB Business Intelligence team is seeking a dynamic data leader. This role requires a passion for developing data strategies, executing fast- paced projects, and leading a high-performing data engineering and insights team.
Do you have a passion for data, insights , leadership, and marketing? Are you courageous, innovative, and adaptable to change? Do you embody spirited teamwork and enjoy supporting diverse teams? If so, come join us!
What you’ll do
Reporting to the Director, Business Intelligence, Manager of Customer 360 will collaborate with Business Stakeholders to develop data strategies and assets. These assets will empower the Marketing, Product, and Sales teams to effectively manage the existing customer base, acquire new customers, and gain valuable insights into business performance. Your solutions will directly contribute to achieving marketing and sales targets, and positively impact the company's P&L.
- Own and deliver the Business 360 platform roadmap, creating tangible value for internal stakeholders. Build a comprehensive customer 360 profile, enhanced by internal and external data and insights
- Foster a culture of innovation, data quality, and embracing AI for data enrichment and accelerated data development
- Manage diverse business stakeholders across Product, Sales, Marketing, and Enterprise Engineering
- Foster relationships with key partners like Systems, Platforms, Billing, and Digital teams to identify opportunities and consolidate customer data
- Ability to build a vision for the Business 360 platform, managing multiple portfolios, prioritizing requests, and driving cross-functional alignment within TELUS Business
- Communicate business outcomes and translate technical language for both technical and non-technical leadership teams
- Tell stories - Oversee design, develop insightful reports, dashboards and tools that help inform strategic and operational decisions
- Implement and enforce data governance policies and best practices to maintain data accuracy and compliance
- Leverage AI in enriching data, speed up data engineering development cycles
- Lead a team of data engineers, from senior to intern level
Qualifications
-
Bachelor's Degree in Software Engineering, Computer Science, Business or related field
-
6+ years in data and managing data teams
-
Strong knowledge in BI, Customer 360, Martech (Salesforce)
-
Experience with data modeling, ETL processes and data warehousing
-
Strong communication and collaboration skils
-
Advanced experience in SQL, Python, BI tools and Cloud
-
Strong knowledge in AI (LLMs) and application from a data engineering perspective
-
Understanding of data privacy, CASL regulations
Great-to-have
- Managed business intelligence teams
- B2B experience
- Certification on Google cloud or any other cloud platform
- Telecom industry experience
Salary Range: $110,000-$166,000
Performance Bonus or Sales Incentive Plan: 20%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
Manager, Customer 360 data
Top Benefits
About the role
**Our team and what we’ll accomplish together **
The TELUS Business Solutions (TBS) organization is dynamic, fast-paced, and entrepreneurial. Together, the team is responsible for driving profitable growth within a key growth segment for TELUS: Small & Medium business (SMB).
Our team - SMB Business Intelligence team is seeking a dynamic data leader. This role requires a passion for developing data strategies, executing fast- paced projects, and leading a high-performing data engineering and insights team.
Do you have a passion for data, insights , leadership, and marketing? Are you courageous, innovative, and adaptable to change? Do you embody spirited teamwork and enjoy supporting diverse teams? If so, come join us!
What you’ll do
Reporting to the Director, Business Intelligence, Manager of Customer 360 will collaborate with Business Stakeholders to develop data strategies and assets. These assets will empower the Marketing, Product, and Sales teams to effectively manage the existing customer base, acquire new customers, and gain valuable insights into business performance. Your solutions will directly contribute to achieving marketing and sales targets, and positively impact the company's P&L.
- Own and deliver the Business 360 platform roadmap, creating tangible value for internal stakeholders. Build a comprehensive customer 360 profile, enhanced by internal and external data and insights
- Foster a culture of innovation, data quality, and embracing AI for data enrichment and accelerated data development
- Manage diverse business stakeholders across Product, Sales, Marketing, and Enterprise Engineering
- Foster relationships with key partners like Systems, Platforms, Billing, and Digital teams to identify opportunities and consolidate customer data
- Ability to build a vision for the Business 360 platform, managing multiple portfolios, prioritizing requests, and driving cross-functional alignment within TELUS Business
- Communicate business outcomes and translate technical language for both technical and non-technical leadership teams
- Tell stories - Oversee design, develop insightful reports, dashboards and tools that help inform strategic and operational decisions
- Implement and enforce data governance policies and best practices to maintain data accuracy and compliance
- Leverage AI in enriching data, speed up data engineering development cycles
- Lead a team of data engineers, from senior to intern level
Qualifications
-
Bachelor's Degree in Software Engineering, Computer Science, Business or related field
-
6+ years in data and managing data teams
-
Strong knowledge in BI, Customer 360, Martech (Salesforce)
-
Experience with data modeling, ETL processes and data warehousing
-
Strong communication and collaboration skils
-
Advanced experience in SQL, Python, BI tools and Cloud
-
Strong knowledge in AI (LLMs) and application from a data engineering perspective
-
Understanding of data privacy, CASL regulations
Great-to-have
- Managed business intelligence teams
- B2B experience
- Certification on Google cloud or any other cloud platform
- Telecom industry experience
Salary Range: $110,000-$166,000
Performance Bonus or Sales Incentive Plan: 20%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …