SERVICE SUPPORT ANALYST
About the role
Are you interested in an opportunity to grow professionally within a positive and progressive culture? Northern Health is seeking a Service Support Analyst to join our Information & Technology Services department.
Utilizing ITIL best practices, the Service Support Analyst position is responsible for providing technical support services. Working with both internal and external parties in support of clients and technologies; by analyzing, and diagnosing problems, and formulating solutions requiring considerable knowledge of both the technology and end user environment. Guide clients in the appropriate selection and use of technology to meet their evolving needs. Responsible for the full lifecycle of associated hardware and software in the areas of; Unified Communications (UC) including wired rooms and audio/visual equipment, Compute Devices and associated Peripherals, Output Management, and Application Integration across both physical and virtual environments. This position will provide service to various locations, periodic travel will be required to service and refresh on site equipment within the Health Authority.
Shift Rotation/Hours of work: Monday to Friday, Days - 08:00 to 16:00
About Northern Health
Northern Health is the key provider of public health care in Melbourne's northern region.
Established in July 2000, Northern Health provides quality health care services to the expanding communities in Melbourne's northern suburbs. In one of Melbourne's busiest growth corridors, Northern Health offers the community health care services where they are needed - close to where people live.
Northern Health is made up of four campuses: Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre and Craigieburn Centre.
Our campuses work together to provide a unique mix of services including medical, surgical, emergency, intensive and coronary care, paediatrics, women's and maternal health, mental health, aged care, palliative care, and rehabilitation programs.
These services are provided through inpatient, ambulatory and community-based programs.
Northern Health's programs and services are split into two different streams - acute and sub-acute. This structure is designed to assist services to be integrated across our campuses and ensure that patients have access to the best healthcare within the most efficient time frame.
SERVICE SUPPORT ANALYST
About the role
Are you interested in an opportunity to grow professionally within a positive and progressive culture? Northern Health is seeking a Service Support Analyst to join our Information & Technology Services department.
Utilizing ITIL best practices, the Service Support Analyst position is responsible for providing technical support services. Working with both internal and external parties in support of clients and technologies; by analyzing, and diagnosing problems, and formulating solutions requiring considerable knowledge of both the technology and end user environment. Guide clients in the appropriate selection and use of technology to meet their evolving needs. Responsible for the full lifecycle of associated hardware and software in the areas of; Unified Communications (UC) including wired rooms and audio/visual equipment, Compute Devices and associated Peripherals, Output Management, and Application Integration across both physical and virtual environments. This position will provide service to various locations, periodic travel will be required to service and refresh on site equipment within the Health Authority.
Shift Rotation/Hours of work: Monday to Friday, Days - 08:00 to 16:00
About Northern Health
Northern Health is the key provider of public health care in Melbourne's northern region.
Established in July 2000, Northern Health provides quality health care services to the expanding communities in Melbourne's northern suburbs. In one of Melbourne's busiest growth corridors, Northern Health offers the community health care services where they are needed - close to where people live.
Northern Health is made up of four campuses: Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre and Craigieburn Centre.
Our campuses work together to provide a unique mix of services including medical, surgical, emergency, intensive and coronary care, paediatrics, women's and maternal health, mental health, aged care, palliative care, and rehabilitation programs.
These services are provided through inpatient, ambulatory and community-based programs.
Northern Health's programs and services are split into two different streams - acute and sub-acute. This structure is designed to assist services to be integrated across our campuses and ensure that patients have access to the best healthcare within the most efficient time frame.