Top Benefits
About the role
IT Support Analyst
Westcan Bulk Transport Ltd.
Location: Edmonton – Head Office
The Kenan Advantage Group Inc., (KAG), is North America’s largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases, and food products across the United States, Canada, and Mexico. Our Canadian Operating companies are Westcan Bulk Transport, RTL Construction, Les Distributions Carl Beaulac, and Fisher Transport – KAG Canada!
Reporting to the IT Support Team Lead, the IT Support Analyst is responsible for front-line support and troubleshooting of issues including initial support for desktops, notebooks, phones, software applications, networks, and printing.
Responsibilities:
- This position replaces a team member who was promoted; it has 4x10 shifts with some flexibility on start times:
- 4x10HR – M,Tu,Th,F
- End user support for desktops and notebooks, phones (mobile & Microsoft Teams phones), software applications, networking, and printing
- Record and document all issues in the IT service desk (Alloy Navigator), and create end user self-service ‘solutions’ for re-occurring issues
- Diagnose and repair desktop and notebook pc hardware
- Maintain and develop desktop and notebook images with Endpoint Central
- Maintain the IT asset inventory, ensuring all movements of IT equipment are noted
- Maintain, diagnose, and trouble-shoot shop diagnostic notebooks, ensuring all PPE (safety glasses & reflective vests) are worn when in truck shops or yards
- Maintain an accurate list of shop diagnostic notebooks, adapters, and software licenses for Premium Tech Tool, Cummins Insite, Paccar Davies Tools, Meritor Wabco
- Work with other IT team members to diagnose and document system reliability or performance issues
- Update the IT team with projects, new/ongoing issues, and related IT trends
- On-call support scheduled and shared with other members of the IT team
- Occasional travel to KAG Canada sites across Canada for onsite work
- Other duties as required.
Qualifications:
- Exceptional communication and customer service skills
- Minimum of 2 years of experience in a similar role
- Requires related industry certificates and/or a tech school diploma
- Comfortable working in a fast-paced environment, able to work independently
Total Compensation:
- Competitive wages, company matched RRSP/DPSP savings program, bonus opportunity and scholarships program for employee’s children
We have a strong culture of teamwork, with a balance of seriousness and fun. If you want to contribute to KAG's excellent tradition of innovation and leadership in the logistics and transportation industry, we invite you to apply!
Please note, as a courtesy, we strongly encourage internal applicants to advise their immediate supervisor of their application for any position within the company.
External applicants in consideration will adhere to a company-paid criminal record search.
We are committed to building and supporting a diverse and inclusive culture where ALL employees and partners feel valued and appreciated for their uniqueness and contributions. We welcome applications from all interested individuals; however, only those candidates selected for an interview will be contacted.
About KAG Canada
KAG Canada is the Canadian service group for The Kenan Advantage Group, Inc., (KAG). KAG is North America’s largest tank truck transporter and logistics provider.
KAG Canada encompasses Westcan Bulk Transport, RTL Construction, Les Distributions Carl Beaulac, Paul’s Hauling, Kentrax Transport, Connectrans Logistics and Valley West Transport.
One Team Driven to Make a Difference In November 2013, KAG, headquartered in North Canton, Ohio acquired RTL-Westcan. Our six operating groups, with over 300 locations across North America collectively are KAG Energy, Specialty Products, Food Products, Merchant Gas, KAG Logistics, and KAG Canada.
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Top Benefits
About the role
IT Support Analyst
Westcan Bulk Transport Ltd.
Location: Edmonton – Head Office
The Kenan Advantage Group Inc., (KAG), is North America’s largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases, and food products across the United States, Canada, and Mexico. Our Canadian Operating companies are Westcan Bulk Transport, RTL Construction, Les Distributions Carl Beaulac, and Fisher Transport – KAG Canada!
Reporting to the IT Support Team Lead, the IT Support Analyst is responsible for front-line support and troubleshooting of issues including initial support for desktops, notebooks, phones, software applications, networks, and printing.
Responsibilities:
- This position replaces a team member who was promoted; it has 4x10 shifts with some flexibility on start times:
- 4x10HR – M,Tu,Th,F
- End user support for desktops and notebooks, phones (mobile & Microsoft Teams phones), software applications, networking, and printing
- Record and document all issues in the IT service desk (Alloy Navigator), and create end user self-service ‘solutions’ for re-occurring issues
- Diagnose and repair desktop and notebook pc hardware
- Maintain and develop desktop and notebook images with Endpoint Central
- Maintain the IT asset inventory, ensuring all movements of IT equipment are noted
- Maintain, diagnose, and trouble-shoot shop diagnostic notebooks, ensuring all PPE (safety glasses & reflective vests) are worn when in truck shops or yards
- Maintain an accurate list of shop diagnostic notebooks, adapters, and software licenses for Premium Tech Tool, Cummins Insite, Paccar Davies Tools, Meritor Wabco
- Work with other IT team members to diagnose and document system reliability or performance issues
- Update the IT team with projects, new/ongoing issues, and related IT trends
- On-call support scheduled and shared with other members of the IT team
- Occasional travel to KAG Canada sites across Canada for onsite work
- Other duties as required.
Qualifications:
- Exceptional communication and customer service skills
- Minimum of 2 years of experience in a similar role
- Requires related industry certificates and/or a tech school diploma
- Comfortable working in a fast-paced environment, able to work independently
Total Compensation:
- Competitive wages, company matched RRSP/DPSP savings program, bonus opportunity and scholarships program for employee’s children
We have a strong culture of teamwork, with a balance of seriousness and fun. If you want to contribute to KAG's excellent tradition of innovation and leadership in the logistics and transportation industry, we invite you to apply!
Please note, as a courtesy, we strongly encourage internal applicants to advise their immediate supervisor of their application for any position within the company.
External applicants in consideration will adhere to a company-paid criminal record search.
We are committed to building and supporting a diverse and inclusive culture where ALL employees and partners feel valued and appreciated for their uniqueness and contributions. We welcome applications from all interested individuals; however, only those candidates selected for an interview will be contacted.
About KAG Canada
KAG Canada is the Canadian service group for The Kenan Advantage Group, Inc., (KAG). KAG is North America’s largest tank truck transporter and logistics provider.
KAG Canada encompasses Westcan Bulk Transport, RTL Construction, Les Distributions Carl Beaulac, Paul’s Hauling, Kentrax Transport, Connectrans Logistics and Valley West Transport.
One Team Driven to Make a Difference In November 2013, KAG, headquartered in North Canton, Ohio acquired RTL-Westcan. Our six operating groups, with over 300 locations across North America collectively are KAG Energy, Specialty Products, Food Products, Merchant Gas, KAG Logistics, and KAG Canada.