Manager, Technology Enablement
About the role
Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.
Land acknowledgement:
Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty.
Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations.
Who you are:
- You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage
- You are a patient and/or client centered individual who performs at an exemplary standard
- You are a team player with excellent communication, critical thinking and prioritization skills
Posting Closing Date: Oct 8th
What We Need:
The Manager, Technology Enablement is a key leadership role within the Digital Health portfolio, responsible for the delivery and continuous improvement of end-user IT services across Oak Valley Health. This includes oversight of the Service Desk, Tier 2/3 support, audio/visual (A/V) services, and end-user computing platforms.
This role ensures secure, reliable, and efficient access to digital tools and collaboration platforms, enabling a hybrid and remote workforce. The Manager will lead initiatives that enhance user experience, drive operational excellence, and support hospital-wide digital transformation.
Responsibilities include:
- Lead and manage a high-performance team of IT service desk and system support professionals.
- Oversee the design, deployment, configuration, and lifecycle management of end-user computing systems and devices (desktops, laptops, mobile, virtual desktop), across on-premises, cloud and hybrid platforms.
- Ensure seamless operation and support of A/V systems across clinical and administrative spaces.
- Transform IT Service Management through implementation and optimization of ITIL-based service management practices such as incident, request, problem, knowledge management, etc.
- Develop and deliver training programs for staff and providers on IT systems, tools and digital best practices.
- Build and execute team development plans focused on technical growth and service excellence.
- Establish and monitor KPIs, performance metrics, and reporting mechanisms to ensure accountability and transparency.
- Promote a customer-first mindset, using feedback to drive service enhancements.
- Collaborate with clinical, administrative, and technical teams to align IT support with operational needs.
- Contribute to strategic planning, budgeting, and resource allocation for IT support services.
- Champion automation, self-service tools, and knowledge base development.
- Ensure compliance with hospital policies, privacy regulations, and cybersecurity standards.
- Lead teams through change initiatives, fostering a culture of adaptability, innovation and growth.
What you bring to the role:
- Minimum 10 years’ experience in IT support or client services, with at least 3 years in a leadership role.
- Proven experience implementing ITIL practices; ITIL Foundation certification required, Intermediate or Expert level preferred.
- Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
- Excellent in building and nurturing relationships across various departments, and serving as a liaison
- between technical teams, hospital leadership, and external vendor
- Strong working knowledge of ITSM platforms (e.g., ServiceNow).
- Demonstrated ability to lead teams through change and foster professional growth.
- Excellent communication, leadership, and interpersonal skills.
- Experience designing and delivering user training programs and technical documentation.
- Strong organizational skills with the ability to manage competing priorities and drive results.
Work Schedule:
Monday to Friday days.
Please note schedules may change due to operational needs.
Compensation:
BAND D
Range:
$55.07 - $68.82
Who we are:
Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).
Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.
Oak Valley Health Equity, Diversity, Inclusion and Belonging statement
Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.
We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country.
Learn more about our commitment to EDIB
.
About Oak Valley Health
Oak Valley Health is one of Ontario’s leading community health care organizations. Across our two hospitals, Markham Stouffville Hospital and Uxbridge Hospital, as well as our Reactivation Care Centre, we deliver safe, high-quality care to more than 441,000 patients annually.
We encourage participation on all our social media channels, but ask that you follow some simple guidelines to ensure our platforms maintain a respectful environment. By interacting with our social media channels, you agree to the following guidelines:
• Content deemed objectionable should not be posted, shared, or uploaded. • Personal attacks, threats, and abusive content should not be posted, shared, or uploaded. • Personal information should not be posted, shared, or uploaded. • Spam or promotional content should not be posted, shared, or uploaded. • Please do not share health care advice or links to third party health care websites. • Please abide by the Terms of Use for the companies hosting the site.
Oak Valley Health reserves the right to delete, without notification, any content that does not meet the guidelines listed above. Any individuals who repeatedly participate in contrary to the guidelines may be blocked.
Notice: Please beware of employment scams and fake job offers. Visit our website for exciting career opportunities and other information about working for Oak Valley Health.
Through the overwhelming generosity of our communities, our foundations raise funds to assist Oak Valley Health in its mandate to provide the best in progressive community care. You can learn more about Markham Stouffville Hospital Foundation through their website (www.mshf.on.ca) and social media channels (@supportmsh). You can learn more about Uxbridge Hospital Foundation through their website (www.oakvalleyhealth.ca/uxbf) and social media channels (@uxbridgehospitalfoundation).
Manager, Technology Enablement
About the role
Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.
Land acknowledgement:
Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty.
Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations.
Who you are:
- You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage
- You are a patient and/or client centered individual who performs at an exemplary standard
- You are a team player with excellent communication, critical thinking and prioritization skills
Posting Closing Date: Oct 8th
What We Need:
The Manager, Technology Enablement is a key leadership role within the Digital Health portfolio, responsible for the delivery and continuous improvement of end-user IT services across Oak Valley Health. This includes oversight of the Service Desk, Tier 2/3 support, audio/visual (A/V) services, and end-user computing platforms.
This role ensures secure, reliable, and efficient access to digital tools and collaboration platforms, enabling a hybrid and remote workforce. The Manager will lead initiatives that enhance user experience, drive operational excellence, and support hospital-wide digital transformation.
Responsibilities include:
- Lead and manage a high-performance team of IT service desk and system support professionals.
- Oversee the design, deployment, configuration, and lifecycle management of end-user computing systems and devices (desktops, laptops, mobile, virtual desktop), across on-premises, cloud and hybrid platforms.
- Ensure seamless operation and support of A/V systems across clinical and administrative spaces.
- Transform IT Service Management through implementation and optimization of ITIL-based service management practices such as incident, request, problem, knowledge management, etc.
- Develop and deliver training programs for staff and providers on IT systems, tools and digital best practices.
- Build and execute team development plans focused on technical growth and service excellence.
- Establish and monitor KPIs, performance metrics, and reporting mechanisms to ensure accountability and transparency.
- Promote a customer-first mindset, using feedback to drive service enhancements.
- Collaborate with clinical, administrative, and technical teams to align IT support with operational needs.
- Contribute to strategic planning, budgeting, and resource allocation for IT support services.
- Champion automation, self-service tools, and knowledge base development.
- Ensure compliance with hospital policies, privacy regulations, and cybersecurity standards.
- Lead teams through change initiatives, fostering a culture of adaptability, innovation and growth.
What you bring to the role:
- Minimum 10 years’ experience in IT support or client services, with at least 3 years in a leadership role.
- Proven experience implementing ITIL practices; ITIL Foundation certification required, Intermediate or Expert level preferred.
- Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
- Excellent in building and nurturing relationships across various departments, and serving as a liaison
- between technical teams, hospital leadership, and external vendor
- Strong working knowledge of ITSM platforms (e.g., ServiceNow).
- Demonstrated ability to lead teams through change and foster professional growth.
- Excellent communication, leadership, and interpersonal skills.
- Experience designing and delivering user training programs and technical documentation.
- Strong organizational skills with the ability to manage competing priorities and drive results.
Work Schedule:
Monday to Friday days.
Please note schedules may change due to operational needs.
Compensation:
BAND D
Range:
$55.07 - $68.82
Who we are:
Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).
Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.
Oak Valley Health Equity, Diversity, Inclusion and Belonging statement
Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.
We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country.
Learn more about our commitment to EDIB
.
About Oak Valley Health
Oak Valley Health is one of Ontario’s leading community health care organizations. Across our two hospitals, Markham Stouffville Hospital and Uxbridge Hospital, as well as our Reactivation Care Centre, we deliver safe, high-quality care to more than 441,000 patients annually.
We encourage participation on all our social media channels, but ask that you follow some simple guidelines to ensure our platforms maintain a respectful environment. By interacting with our social media channels, you agree to the following guidelines:
• Content deemed objectionable should not be posted, shared, or uploaded. • Personal attacks, threats, and abusive content should not be posted, shared, or uploaded. • Personal information should not be posted, shared, or uploaded. • Spam or promotional content should not be posted, shared, or uploaded. • Please do not share health care advice or links to third party health care websites. • Please abide by the Terms of Use for the companies hosting the site.
Oak Valley Health reserves the right to delete, without notification, any content that does not meet the guidelines listed above. Any individuals who repeatedly participate in contrary to the guidelines may be blocked.
Notice: Please beware of employment scams and fake job offers. Visit our website for exciting career opportunities and other information about working for Oak Valley Health.
Through the overwhelming generosity of our communities, our foundations raise funds to assist Oak Valley Health in its mandate to provide the best in progressive community care. You can learn more about Markham Stouffville Hospital Foundation through their website (www.mshf.on.ca) and social media channels (@supportmsh). You can learn more about Uxbridge Hospital Foundation through their website (www.oakvalleyhealth.ca/uxbf) and social media channels (@uxbridgehospitalfoundation).