About the role
WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.
We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.
THE ROLE IN A NUTSHELL
Base Salary: $51,383 - $79,261
The Concierge & Executive Support Coordinator serves as the face of GreenShield and the first point of engagement for clients, senior leaders, executives, and VIP visitors, delivering a polished, executive-level experience that reflects the organization’s brand and values.
This is a professional role requiring independent judgment, discretion, and a high degree of executive visibility. In addition to providing high-touch client and visitor engagement, the role supports executive and client environments, onsite events and meetings, office operations, and provides backup support for lease administration activities. This is not a general front-desk or clerical role.
Key Responsibilities:
- Serve as the face of GreenShield and the first point of engagement for clients, senior leaders, executives, and VIP visitors
- Deliver a consistently professional, executive-level experience in highly visible executive and client environments
- Act as a trusted presence, anticipating needs and resolving issues with discretion, professionalism, and sound judgment
- Support confidential materials, executive communications, and sensitive interactions with a high degree of confidentiality
- Serve as backup support to Executive Assistants as required to ensure seamless executive and client coverage
- Serve as the face of GreenShield and the first point of engagement for clients, senior leaders, executives, and VIP visitors
- Deliver a consistently professional, executive-level experience in highly visible executive and client environments
- Act as a trusted presence, anticipating needs and resolving issues with discretion, professionalism, and sound judgment
- Support confidential materials, executive communications, and sensitive interactions with a high degree of confidentiality
- Serve as backup support to Executive Assistants as required to ensure seamless executive and client coverage
- Ensure the client and executive areas meet executive-level presentation standards at all times
- Oversee readiness of boardrooms and client spaces, coordinating vendors and internal partners as required
- Support day-to-day functionality of client-facing spaces to ensure a seamless executive and visitor experience
- Provide onsite support for executive meetings, board meetings, client visits, and events
- Coordinate room set-ups, catering, technology readiness, and day-of logistics
- Support the coordination and execution of GreenShield events, providing proactive communication to senior executives
- Support office operations and lease administration activities
- Manage visitor security badge
- Serve as backup to the Lease Administrator as required
WHO WE'RE LOOKING FOR
- Post-secondary diploma or degree required
- Minimum 3+ years’ experience in executive support, office operations, professional services, or hospitality-driven environments
- Experience supporting senior leaders and handling confidential information required
- Experience supporting facilities, real estate, or lease administration activities is an asset
- Strong organizational, communication, and document management skills
- High level of professionalism, discretion, and judgment
- Exceptional interpersonal skills and attention to detail
- Proficiency with Microsoft Office (Outlook, Word, Excel)
- Ability to work onsite five (5) days per week
- Flexibility to support occasional after-hours and weekend events
- Bilingualism (French) preferred
THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.
Here’s to Better Health for All!
A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.
GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.
Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).
AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.
Not the right fit? Search for CONCIERGE jobs in Toronto, ON
About Green Shield Canada
GreenShield is an integrated health services organization and the first organization in Canada to operate as a payer-provider – offering insurance, administering benefits, and paying claims as a ‘payer’, while offering medical, mental health and pharmacy services as a ‘provider’. This model allows GreenShield to build care around Canadians, simplify their health care experience, and improve health outcomes.
GreenShield is uniquely structured as a not-for-profit social enterprise. We reinvest earnings and redeploys services to underserved Canadian communities via our social impact brand, GreenShield Cares, with a focus on positively impacting at least one million Canadians by 2025. As the industry’s noble challenger GreenShield continues to innovate, evolving its offerings and services to deepen our purpose of championing Better Health for All.
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About the role
WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.
We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.
THE ROLE IN A NUTSHELL
Base Salary: $51,383 - $79,261
The Concierge & Executive Support Coordinator serves as the face of GreenShield and the first point of engagement for clients, senior leaders, executives, and VIP visitors, delivering a polished, executive-level experience that reflects the organization’s brand and values.
This is a professional role requiring independent judgment, discretion, and a high degree of executive visibility. In addition to providing high-touch client and visitor engagement, the role supports executive and client environments, onsite events and meetings, office operations, and provides backup support for lease administration activities. This is not a general front-desk or clerical role.
Key Responsibilities:
- Serve as the face of GreenShield and the first point of engagement for clients, senior leaders, executives, and VIP visitors
- Deliver a consistently professional, executive-level experience in highly visible executive and client environments
- Act as a trusted presence, anticipating needs and resolving issues with discretion, professionalism, and sound judgment
- Support confidential materials, executive communications, and sensitive interactions with a high degree of confidentiality
- Serve as backup support to Executive Assistants as required to ensure seamless executive and client coverage
- Serve as the face of GreenShield and the first point of engagement for clients, senior leaders, executives, and VIP visitors
- Deliver a consistently professional, executive-level experience in highly visible executive and client environments
- Act as a trusted presence, anticipating needs and resolving issues with discretion, professionalism, and sound judgment
- Support confidential materials, executive communications, and sensitive interactions with a high degree of confidentiality
- Serve as backup support to Executive Assistants as required to ensure seamless executive and client coverage
- Ensure the client and executive areas meet executive-level presentation standards at all times
- Oversee readiness of boardrooms and client spaces, coordinating vendors and internal partners as required
- Support day-to-day functionality of client-facing spaces to ensure a seamless executive and visitor experience
- Provide onsite support for executive meetings, board meetings, client visits, and events
- Coordinate room set-ups, catering, technology readiness, and day-of logistics
- Support the coordination and execution of GreenShield events, providing proactive communication to senior executives
- Support office operations and lease administration activities
- Manage visitor security badge
- Serve as backup to the Lease Administrator as required
WHO WE'RE LOOKING FOR
- Post-secondary diploma or degree required
- Minimum 3+ years’ experience in executive support, office operations, professional services, or hospitality-driven environments
- Experience supporting senior leaders and handling confidential information required
- Experience supporting facilities, real estate, or lease administration activities is an asset
- Strong organizational, communication, and document management skills
- High level of professionalism, discretion, and judgment
- Exceptional interpersonal skills and attention to detail
- Proficiency with Microsoft Office (Outlook, Word, Excel)
- Ability to work onsite five (5) days per week
- Flexibility to support occasional after-hours and weekend events
- Bilingualism (French) preferred
THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.
Here’s to Better Health for All!
A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.
GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.
Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).
AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.
Not the right fit? Search for CONCIERGE jobs in Toronto, ON
About Green Shield Canada
GreenShield is an integrated health services organization and the first organization in Canada to operate as a payer-provider – offering insurance, administering benefits, and paying claims as a ‘payer’, while offering medical, mental health and pharmacy services as a ‘provider’. This model allows GreenShield to build care around Canadians, simplify their health care experience, and improve health outcomes.
GreenShield is uniquely structured as a not-for-profit social enterprise. We reinvest earnings and redeploys services to underserved Canadian communities via our social impact brand, GreenShield Cares, with a focus on positively impacting at least one million Canadians by 2025. As the industry’s noble challenger GreenShield continues to innovate, evolving its offerings and services to deepen our purpose of championing Better Health for All.