Creating A Healthier Way of Living Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities.

Rinnai America Corporation (RAC) is looking for RAC-STARS! Check out why Rinnai is the hottest place to work https://www.rinnai.us/about/why-rinnai.

What does a Territory Sales Manager do at Rinnai? The Territory Sales Manager drives sales growth in an assigned region by expanding Rinnai’s portfolio across contractors, builders, and commercial channels. Key duties include managing distributors, delivering product training, implementing pricing programs, building strategic relationships, and using Salesforce CRM to track activities. The role also involves resolving customer issues, conducting jobsite visits, and providing market insights to achieve sales targets.

• This position will manage a territory in Alberta.
• Must be able to travel up to 75% within the territory.
• Other Perks/Benefits: Best-in-class health benefit programs that provide eligibility on 1st day of employment, company vehicle/allowance, Paid Volunteer Community Service Day, and so much more.

Responsibilities

• Achieve sales targets, strategies, and tactics for the assigned Rinnai territory.
• Drive sales growth and development of the Rinnai Canada business portfolio.
• Expand Rinnai portfolio with plumbing and mechanical contractors.
• Grow Rinnai portfolio in channels such as new home building, commercial development, property management, and engineering.
• Lead, manage, and support assigned distribution partners to ensure product assortment, sales growth, opportunity development, and issue resolution through strong relationship building and communication.
• Provide product sales and installation training to plumbing and mechanical contractors, distributors, engineers, new home builders, developers, and property managers.
• Conduct product knowledge training for all distributor sales teams (inside, outside, counter, and showroom).
• Implement approved pricing, discounts, advertising, and programs as directed by the National Sales Manager or Manager, Commercial Sales.
• Travel efficiently within the assigned territory to deliver sales targets and market development responsibilities.
• Review progress quarterly and set achievement milestones.
• Define, plan, and execute alignment with RNC plumbers, R&R plumbers, and commercial clients.
• Build and deliver presentations to move builders and plumbers from tanks to tankless solutions.
• Maintain regular contact with distributors and sales outlets to support the supply chain.
• Utilize Salesforce CRM to manage all sales activities and hit monthly KPIs.
• Build relationships with strategic plumber partners and regional RNC plumbers.
• Monitor and analyze field sales reports in Power BI, interpret results, and take corrective action to achieve targets.
• Conduct commercial jobsite visits to assist with system sizing, information gathering.
• Handle dealer problems, complaints, and warranty issues using initiative and timely resolution, resolve customer complaints effectively and promptly.
• Support identification and resolution of field product performance or quality issues, including interaction with Rinnai’s TSM and engineering team for escalated concerns.
• Submit T&E expenses in a timely manner.
• Log all training classes to meet territory training metrics.
• Manage all plumber and builder contracts in region.
• Process workflows with National Sales Managers approval to resolve field-related issues.

Requirements KNOWLEDGE

• Bachelor’s degree in business or related field and/or equivalent work experience required.
• Minimum 5 years of demonstrated sales management experience working within the construction products industry.
• Industry knowledge including but not limited to construction products, gas appliance applications, knowledge of hydronics and water heating considered an asset.
• Driven, results based, seasoned in sales leadership, management, and direct selling with proven track record of success.
• High capability to work with C suite decision makers to gain successful alignment.
• Financial acumen to support clients and leverage Rinnai benefits to their business.
• High capability working with Distribution accounts that support the dealer supply chain.
• Strong abilities to properly develop dealer network for all verticals
• Able to present key influential data and other energy efficiency & sustainability benefits of Rinnai.

Skills

• Constructively understand and manage client needs to foster business alignment.
• Proven ability to deal with customers and to negotiate appropriate outcomes.
• Proven ability to organize workloads effectively and to determine priorities.
• High level analytical and administrative skills including report writing and formulation business reports.
• Proven technical ability and desire to effectively market directly to each unique segment and their plumber/ supplier partners.
• Capable of presenting and managing Training & Marketing campaigns with successful ROI to clients/ contractors.
• Effective use of Rinnai tools such as Salesforce CRM, Cobblestone, Power BI, PowerPoint.

Abilities

• Strong Sales background with proven results driven results.
• Strong Relationship builder.
• Strong Negotiator with the ability to influence stakeholders that supports a “push and pull” strategy.
• Strong team player within local and regional business team.
• Driven, Self-motivation and Confidence.
• Initiative, commitment, and achievement orientation.
• Presentation & Training skills to groups of clients.
• Superior sales, customer, and management awareness.
• Ability to develop sound business planning process.
• Ability to motivate individual team members.
• Ability to present technical products to various size groups.
• Ability to accept challenges, evaluate best options and act in a timely manner.
• Creative conflict resolution that results in fair and equitable outcomes.
• Traveling requirements: ranges between 40 to 75% depending on territory region

Physical Requierments PHYSICAL ACTITIVIES Occasionally ascending or descending ladders, stairs, and the like. Moving in different positions to accomplish tasks including tight and confined spaces and moving from one worksite to another. Remaining in a stationary position, often standing, or sitting for prolonged periods. Adjusting or moving objects and repeating motions that may include the wrists, hands and/or fingers. Communicating with others assessing the accuracy, neatness and thoroughness of the work assigned.

PHYSICAL DEMANDS Constant sedentary work that primarily involves sitting/standing. Occasionally, Light work that includes moving objects up to 20 pounds. Medium work that includes moving objects up to 50 pounds. Heavy work that includes moving objects up to 100 pounds or more.

ENVIRONMENTAL CONDITIONS Occasionally low and high temperatures Outdoor elements such as precipitation, wind, and noisy environments. Hazardous conditions. Poor ventilation. Small and/or enclosed spaces

Benefits Health Benefit Programs

Paid Time Off (PTO)

Floating Holidays (FH)

Paid Holidays

Retirement Plan

Company Paid Life Insurance

Voluntary Life Insurance

Professional Development

Tuition Reimbursement

Annual Incentive Plan (AIP)

Referral Bonuses

Paid Volunteer Community Service Day

Tobacco and Drug-Free Campuses

Employee, family, and friend’s discount

Rinnai America Corporation is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.