Centennial Food Solutions is a leading provider of customized quality center-of-the-plate products in Western Canada. Our goal is simple: to connect our communities through great food and exceptional service. Our reputation as a dependable and flexible partner is why discerning restaurants, retailers, foodservice, and trading companies choose us time and time again. With branches across Western Canada and a vast network of business brands, we are uniquely positioned to bring value to our partners at every turn.

Position Title: Order Desk (Office Administrator)

Location: Calgary, AB, T2B 3M1

Job Type: Full Time Permanent

Position Summary:
The Order Desk (Office Administrator) is responsible for providing accurate, timely, and professional administrative and customer support related to order processing, shipping coordination, invoicing, and internal communication. This position serves as a key communication link between customers, warehouse operations, sales representatives, and carriers while ensuring compliance with company policies, HACCP requirements, and office safety standards.

Key Responsibilities:

• Answering incoming calls and directing them to the appropriate personnel.
• Entering intercompany orders accurately and in a timely manner.
• Coordinating warehouse releases and managing freight logistics.
• Scanning and maintaining organized filing system for documents.
• Preparing paperwork for shipping processes.
• Ordering non-product items as needed.
• Ensuring accurate entry of all orders with complete details including date, shipping information, customer, and products required.
• Promptly notifying relevant personnel of any shortages or delays.
• Inputting credits accurately into the system.
• Maintaining cleanliness and organization of the office space.
• Weekend and Holiday coverage when necessary.
• Additional duties as assigned.

Qualifications and Skills:

• Customer service experience and the ability to exercise good judgment in dealing with customer-related issues.
• Ability to communicate effectively with clients, customers, colleagues, and staff.
• Ability to prioritize and organize.
• Proficiency in Microsoft Excel and Microsoft applications is required.
• Strong attention to detail including high level of accuracy and speed with data entry.
• Basic knowledge of Accounts Receivables and Accounts Payable would be considered an asset.

Benefits and Perks

• Comprehensive Health and Dental coverage for you and your family.
• Registered Retirement Savings Plan with company matching contributions.
• Subsidized Company Share Ownership plan.
• Employee Family Assistance Program (support for mental health, financial services, and legal needs).
• Employee pricing on thousands of high-quality foods.
• Career advancement opportunities and training across the company.
• Instant Pay: through pay streaming you can have instant access to earnings without having to wait for payday!
• Belonging to a team that is passionate about food and long-term success.

Please note:

• Candidates must be legally able to work in Canada at this time. Centennial Food Solutions regrets that it is unable to sponsor employment Visas.
• Please note that final candidates for this position may be required to undergo a confidential pre-employment background check which may include but not be limited to criminal, and/or credit testing.