Thank you for contacting the Government of Nunavut. Please do not send sensitive or personal information, including (but not limited to): social insurance numbers, birthdates, information of other people, or health information. Please only send a brief description of your issue or concern and how we can contact you. We will make sure the correct person contacts you if they need more information or if they can answer your question or concern. The Assessment Representative position provides the first contact with stakeholders to gather and assess information regarding registration and account maintenance. From the information obtained, the Assessment Representative will classify and manage assigned accounts. The incumbent also gathers information regarding business activity to ensure they have the correct industrial classification and rate assigned to the account. This position is also responsible in educating stakeholders to ensure they are aware of their obligations and liabilities. The nature of the employer services process is one of complexity where tact and diplomacy are important to ensure the stakeholders experience is positive.

Here are a few ways you will make a difference:

• Research and gather all relevant information on registering stakeholders in accordance with Workers’ Safety and Compensation Commission (WSCC) policies and procedures.
• Determine approval for Clearance Requests.
• Provide exceptional customer service and quality assurance related to stakeholder account financial transactions.
• Provide ongoing customer service and management of stakeholder accounts.
• Investigate and resolve inconsistencies reported on employer payroll statements.

What You Bring To The Role

• A Business Administration Diploma or equivalent
• Two (2) years of related experience in an inbound/outbound call center environment and/or customer service-related field.
• Knowledge in payroll systems, accounting or bookkeeping systems, business cycles, collections and/or insurance administration.
• Excellent analytical, evaluative, investigative and decision-making skills.
• The proven ability to work both independently and in a team environment.

What We Offer

• The opportunity to positively impact the quality of life for workers across the NWT and Nunavut.
• A Northern Living Allowance of $22,996 (NU).
• Relocation assistance.
• For staff in Iqaluit – subsidized housing may be provided.
• A superior benefits package and enrollment in the Public Service Pension Plan.
• Learning and development programs and funding dedicated to your career growth.
• Generous leave entitlements and a workplace culture that supports a healthy work-life balance.
• A culturally diverse workforce that embraces change and welcomes your life experience.
• Federal and territorial tax incentives such as the NWT or Nunavut personal tax credits and the Northern Residents Tax Deductions.

Indigenous Employment Policy: Candidates must clearly state their eligibility in order to receive priority consideration under the Indigenous Employment Policy.

Equivalencies : Equivalencies may be considered based on a one-year of directly related experience equivalent to one year of education or one year of education for one year of experience. However, combinations of education and experience must often be considered on a case-by-case basis. For a full list of equivalencies that will be considered for this role, please contact human resources.

Diversity and Inclusion: The Workers’ Safety and Compensation Commission is an inclusive workplace. If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.

Eligibility: Eligibility lists may be created from the competition to fill future term and indeterminate positions.

The Workers’ Safety and Compensation Commission’s (WSCC) vision is to eliminate workplace diseases and injuries. Our mission is to promote workplace health and safety while providing no fault insurance to employers and care for injured workers. Our values are respect, engagement, integrity, openness, cultural safety, excellence, and stewardship in the workplace.